Terms and Conditions

Terms and Conditions of the Harrods Rewards Scheme

Set out below are the terms and conditions of the Harrods Rewards Scheme promoted and operated by Harrods Limited ("Harrods").

1. Harrods Rewards (the "Scheme") is a loyalty scheme operated by Harrods under which cardholders ("Members") accumulate points ("Harrods Rewards Points") in respect of Harrods qualifying purchases made using their Harrods Rewards Card ("Rewards Card"). These terms and conditions govern the collection and use of Harrods Rewards Points, until such time as the Scheme is determined, and set out the terms of the contract between Harrods and each Member.
2. Members may accumulate Harrods Rewards Points on their Rewards Card on Harrods qualifying purchases as follows:
   (a) one point for every £1 spent up to £4,999 in each calendar year;
   (b) two points for every £1 spent between £5,000 and £9,999 in each calendar year; and
   (c) three points for every £1 spent from £10,000 upwards in each calendar year.
   This is subject to the proviso that any increased points per £1 spent will take effect on the day after the purchase is made which takes a cardholder’s expenditure into a higher threshold and the increased points will not apply retrospectively to the element of the previous day's purchases which are within that higher threshold. To earn Harrods Rewards Points in relation to purchases made, Members must present the Rewards Card at the time of payment. Harrods may offer bonus Harrods Rewards Points to Members in certain circumstances at its absolute discretion and any such bonus Harrods Rewards Points may be withdrawn by Harrods at any time.
3. Harrods qualifying purchases are all purchases made (using any form of tender) in the Harrods Knightsbridge Store, Harrods102, in Harrods UK airport shops, from Harrods catalogues and online from harrods.com, except for the following transactions: purchase of gift vouchers, gift cards, travellers cheques, foreign currency, theatre tickets, alterations, watch repairs, tobacco, property purchases (in particular from Harrods Estates), Harrods Car Park fees, and withdrawals, transactions and any other services in the Harrods Bank or spending on banqueting facilities. Harrods may amend or add to these exclusions at any time. For up to date exclusions, Members should refer to harrods.com/rewards.
4. The following terms shall apply to the accumulation of Harrods Rewards Points:
   (a) under the Scheme, Members will, in February of each year, have the cash equivalent of the Harrods Rewards Points earned during the previous calendar year (1st January to 31st December) credited onto their Rewards Card, with a value corresponding to £5 for each 500 Harrods Rewards points (the "Cash Reward"). In the case of Members who are entitled to convert Harrods Rewards Points into Cash Rewards at any time, the cash equivalent of any remaining unused Harrods Rewards Points earned during the previous calendar year will be converted to Cash Rewards in February of each year;
   (b) any remaining Harrods Rewards Points which have not been converted into Cash Rewards will be carried forward to the following February (when a Member does not use his/her Rewards card for a period of 24 months, this condition will not apply and the Harrods Rewards Points will be cancelled);
   (c) if a Member is given a refund or other financial adjustment on any transaction in Harrods, the Harrods Rewards Points awarded on the transaction will be adjusted accordingly and;
   (d) requests to earn Harrods Rewards Points on transactions where the Rewards Card has not been swiped must be made on the same day as the transaction in order to earn Harrods Rewards Points.
5. The following terms shall apply to the redemption of a Cash Reward:
   (a) the Cash Reward may be redeemed in full or part payment on purchases in the Harrods Knightsbridge Store (subject from time to time to certain excluded departments);
   (b) Cash Rewards cannot be redeemed via telephone/mail order or via harrods.com;
   (c) subject to any special arrangements made with Tier 4 members from time to time, the Cash Reward in a given year will be valid only until 31st May that year following which any remaining balance will expire;
   (d) unused and/or expired Cash Rewards will not be re-converted to Harrods Rewards Points;
   (e) Cash Rewards may not be exchanged for cash;
   (f) any refund of an item purchased using a Cash Reward will be made by crediting the applicable amount of Cash Reward back on to the Rewards Card. Subject to any special arrangements made with Tier 4 members from time to time, Cash Rewards will not be refunded after 31st May in each year; and
   (g) Members who are entitled to anytime redemption of Harrods Rewards Points must provide Harrods with at least 48 hours prior notice in advance of the proposed date of redemption.
6. Members will also receive in-store benefits ("Benefits") commensurate with their level of spend in a calendar year (1st January to 31st December), as follows:
   (a) Tier 1 (£500 to £1,999);
   (b) Tier 2 (£2,000 to £4,999);
   (c) Tier 3 (£5,000 to £9,999); and
   (d) Tier 4 (£10,000 and over).
   Each Tier will be denoted by reference to a different colour. Benefits will be provided subject to availability. Information relating to the Benefits including personal 10% discount days and any applicable further terms and conditions will be notified or made available to Members from time to time in further correspondence, at Harrods.com/rewards and/or in the Harrods Store. Members who are entitled to select personal 10% discount days, must provide Harrods with at least 48 hours prior notice of their selected days.
7. Harrods will provide regular account statements to active Members showing the Harrods Rewards Points balance. Members may also check their Harrods Rewards Points balance by contacting the Harrods Rewards team on +44 (0)20 7893 8408 or online by logging onto harrods.com/rewards.
8. Harrods has the right to withdraw, cancel or change the terms of the Scheme at any time. Harrods will not be liable for any resulting loss or damage. For up to date terms and conditions, Members should refer to harrods.com/rewards. A Member will be deemed to have accepted any changes or variations by his/her continued use of a Rewards Card.
9. Harrods may at any time refuse or revoke any Member's membership of the Scheme in which case that Member's Harrods Rewards Points will be forfeited and any unused Cash Rewards may be cancelled.
10. Harrods will not be liable for any loss or damage resulting from the termination of, or changes to, the Scheme or from the cancellation or revocation of Harrods Rewards Points and/or membership of any Member.
11. Members are personally liable for any and all costs, charges, claims or liabilities of whatever nature arising from their membership of the Scheme.
12. Members are solely responsible for any tax liability which may arise and for any other fees charged by governmental or nongovernmental agencies as a result of the Member's participation in the Scheme.
13. Members shall notify Harrods Rewards Services of any change of address or other personal details. Harrods is not responsible for any loss of a Rewards Card or Cash Reward resulting from any failure of a Member to notify Harrods of such change.
14. Harrods shall not be liable for any unauthorised use of any Member's Rewards Card and/or Cash Reward and Members are strongly advised to keep their Rewards Cards safe and secure.
15. Members will be responsible for any loss or theft of a Rewards Card and should notify Harrods Rewards Services, 87–135 Brompton Road, Knightsbridge, London SW1X 7XL; by telephone +44 (0)20 7893 8408 or by email rewards@harrods.com.
16. By participating in the Scheme, a Member consents to Harrods retaining any information provided to Harrods about the Member, including details of purchases made and the use of any information to offer the Member products and services that are likely to be of interest (including through the Rewards magazine) and for Harrods market research purposes. If a Member has provided email and mobile telephone details to Harrods, he/she may receive emails and text messages from Harrods about Harrods products and services. Every email of this nature will contain an easy, automated way for Members to cease receiving emails from Harrods.
17. If there is any difference between the terms and conditions as set out on harrods.com/rewards and other information provided in relation to the Scheme, the terms and conditions will prevail.
18. The above terms and conditions do not affect any statutory rights that a Member may have.
19. The promoter of the Scheme and owner of each Rewards Card is Harrods Limited of 87–135 Brompton Road, Knightsbridge, London SW1X 7XL (Registered in England with Registered No.30209).