Harrods GROTTO - 2014

Christmas arrives at harrods

For many of our customers, the Harrods Christmas Parade has become an unmissable tradition; it signals the start of the festive season as Father Christmas arrives at the store. This year, the Harrods creative team has evolved the parade into a magical calendar of events to move Harrods into a new era of enchantment.

On Friday 7th November, the entire store will become a captivating winter wonderland as it is transforms into a magical, shimmering playground where Father Christmas will take up residence. Stay tuned for more information about the exciting events taking place at Harrods during the festive season, including the famous Harrods Christmas Grotto.

THE HARRODS CHRISTMAS GROTTO - 2014

Starting from Friday 7th November 2014 to Wednesday 24th December 2014

TICKETS

  • Tickets for The Harrods Christmas Grotto will go on sale from Tuesday 9th September 2014. Harrods Rewards members will automatically receive an email linking to the booking site; the date on which you receive the email depends on your Rewards tier – see the table below.
  • You can only book one time-slot per Rewards card. A maximum of 10 tickets can be booked per time-slot.
  • An administration fee of £10 will be charged for each booking slot (not for each ticket).
  • If you attend your Harrods Christmas Grotto booking, the administration fee will be refunded onto your Rewards card on the day of your booking and will be available for you to spend across the store (excluding Grotto photographs or photographic offers) until Wednesday 31st December 2014.
  • If you do not attend your Harrods Christmas Grotto booking, the £10 administration fee will not be refunded onto your Rewards card.
Your Rewards TierBooking Period Date
Black Tier, Gold Tier, Green Tier 2 (Upper Level) From 9:00am, Tuesday 9th September 2014
Green Tier By Friday 12th September 2014*

*Please note that the Harrods Christmas Grotto invite email will be sent across the course of three days, between Wednesday 10th and Friday 12th September. Should you not receive an email by the evening of Friday 12th September, then please contact the Grotto Customer Loyalty team on 0333 300 2300.

 

GROTTO OPENING TIMINGS

DateTime
November 7th - December 5th Mon - Sat: 10:00am - 7:30pm
Sun: 12:00pm - 5:30pm
December 5th - December 23rd Mon - Sat: 10:00am - 8:30pm
Sun: 12:00pm - 5:30pm
December 24th (Christmas Eve) Wed: 10:00am - 3:30pm

Location: The Harrods Christmas Grotto is located on the Fourth Floor by Door 10 escalators.

Grotto Customer Services: The Harrods Christmas Grotto Customer Services Desk will no longer be located in Pet Kingdom on the Fourth Floor, if you require assistance with your booking, visit the Harrods Rewards Station on the Third Floor

 

The Harrods Christmas Grotto Experiences

Whether marking a child's first Christmas or honouring a family tradition, a visit to The Harrods Christmas Grotto is the perfect way to start the festive season, as well as an opportunity to make special memories that will be remembered forever. Browse the exclusive packages below to find out what Grotto Experiences are available.

The Harrods Christmas Grotto Experiences Prices

Tea Time Experience - New for 2014

  • Meet Father Christmas in his Winter cabin
  • Each child will take home a special gift from Father Christmas
  • After your visit with Father Christmas, enjoy your Afternoon Tea in the Georgian Restaurant with the opportunity to make this a sparkling experience with a Champagne Afternoon Tea. The little ones will enjoy their own mini Afternoon Tea
 

Administration fee of £10 per booking slot, £39 for adults Afternoon Tea, £20 per child for their mini Afternoon Tea, adults can upgrade to a Champagne Afternoon Tea for an additional £8.50

Tea Time Experience

Classic Experience

  • Meet Father Christmas in his Winter cabin
  • Each child will take home a special gift from Father Christmas
 

Administration fee of £10 per booking slot

Pre-Schooler Experience

  • Meet Father Christmas in his Winter cabin
  • Each child will take home a special gift from Father Christmas
  • Suited to children under the age of four, this experience is available between Monday and Friday, 10:00am to 11:30am, throughout November only
  Administration fee of £10 per booking slot

BOOK YOUR TICKETS

Existing customers who registered for Harrods Rewards BEFORE Friday 5th September 2014 will be given the opportunity to book their tickets before Wednesday 17th September 2014.

To book your tickets for Grotto 2014, Please click on the below button.

BOOK MY TICKETS

Click here to Register for Harrods Rewards.

JOIN HARRODS REWARDS

Customers who registered for Harrods Rewards AFTER Friday 5th September 2014 will be able to book their tickets from 9:00am on Wednesday 17th September 2014.

To Enrol & Register for Harrods Rewards click on the button below.

ENROL & REGISTER NOW

More Information on Harrods Rewards »

Booking tickets for The Harrods Christmas Grotto is an exclusive benefit for all Harrods Rewards members. If you are not yet a Harrods Rewards member but would you like to join, you can Enrol & Register online.

The Harrods Christmas Grotto tickets can be booked from 9:00am on Wednesday 17th September 2014, however, existing customers who joined Harrods Rewards before Friday 5th September 2014 will be given the opportunity to book their tickets prior to this date.

ABOUT Harrods Rewards

Harrods Rewards is our exceptional loyalty programme designed to make the ultimate shopping experience even more special. Harrods Rewards not only gives you access to a world of exclusive benefits, but also earns you Rewards points every time you shop with us.

When you use your Harrods Rewards card, you'll immediately begin earning Rewards points - no matter how you choose to pay.

  • You will earn 1 point for every £1 spent until you reach the higher levels of membership.
  • For every 500 points you've earned you'll receive £5 to spend on whatever you want in-store.

You can get more information on Harrods Rewards and our members privileges in our Harrods Rewards Information section.

You can enrol for Harrods Rewards by clicking on the button below and completing the registration form. You must select 'Enrol for a new Rewards card' at the bottom of the form to become a Harrods Rewards member.

ENROL for HARRODS REWARDS

To find out how to book Harrods Christmas Grotto tickets once you have become a Harrods Rewards member, please refer to 'Ticket booking for Rewards Members'

To become a Harrods Rewards Member you must register your Rewards Card. You can Register your Rewards Card online and enjoy the opportunity to book tickets for The Harrods Christmas Grotto.

PRIORITY BOOKING SCHEDULE

Priority booking for The Harrods Christmas Grotto 2014 is based solely on your Harrods Rewards tier.

Harrods Rewards members, who are eligible for priority booking, will receive a notification email on the day they can start booking their tickets for The Harrods Christmas Grotto. This notification email will include a link to the Grotto booking website.

To check we have your correct email address please log in to your Harrods account, Register your Rewards card and/or update your records.

Your Rewards TierBooking Period Date
Black Tier, Gold Tier, Green Tier 2 (Upper Level) From 9:00am, Tuesday 9th September 2014
Green Tier By Friday 12th September 2014*

*Please note that the Harrods Christmas Grotto invite email will be sent across the course of three days, between Wednesday 10th and Friday 12th September. Should you not receive an email by the evening of Friday 12th September, then please contact the Grotto Customer Loyalty team on 0333 300 2300.

Tickets

  • Tickets for The Harrods Christmas Grotto will go on sale from Tuesday 9th September 2014. Harrods Rewards members will automatically receive an email linking to the booking site; the date on which you receive the email depends on your Rewards tier – see the table above.
  • You can only book one time-slot per Rewards card. A maximum of 10 tickets can be booked per time-slot.
  • An administration fee of £10 will be charged for each booking slot (not for each ticket).
  • If you attend your Harrods Christmas Grotto booking, the administration fee will be refunded onto your Rewards card on the day of your booking and will be available for you to spend across the store (excluding Grotto photographs or photographic offers) until Wednesday 31st December 2014.
  • If you do not attend your Harrods Christmas Grotto booking, the £10 administration fee will not be refunded onto your Rewards card.

BOOK YOUR TICKETS

Existing customers who registered for Harrods Rewards BEFORE Friday 5th September 2014 will be given the opportunity to book their tickets before Wednesday 17th September 2014.

To book your tickets for Grotto 2014, Please click on the below button.

BOOK MY TICKETS

Click here to Register for Harrods Rewards.

JOIN HARRODS REWARDS

Customers who registered for Harrods Rewards AFTER Friday 5th September 2014 will be able to book their tickets from 9:00am on Wednesday 17th September 2014.

To Enrol & Register for Harrods Rewards click on the button below.

ENROL & REGISTER NOW

More Information on Harrods Rewards »

How Can I Confirm Which Tier I Belong To?

Sign In to your online Rewards account, and go to 'My Account'. Your tier is written in the Harrods Rewards card summary. If you do not have an online Rewards account. Register now and you can enter your Rewards card number and confirm your tier.