FAQ

If you have any questions, let us shed some light

Can I earn points on all my purchases?

Yes, on purchases made at Harrods Knightsbridge*, Harrods airport stores and Harrods 102, as well as purchases made through Harrods Home Shopping catalogues and harrods.com (please register your Rewards card with your harrods.com account).

How can I keep track of how many points I've earned?

We'll send you a regular statement telling you how many Rewards points you have earned to date. You can also check your points balance at any time by registering online at harrods.com.

Can I redeem my points at any time?

At the highest level of membership - Black tier - you can choose to convert your Rewards points at any time simply online on harrods.com, or by contacting the Harrods Rewards Managers on +44 20 7893 8408 at least 48 hours in advance. Otherwise, Rewards can only be redeemed between February and May of the following year when your points will be converted into cash and loaded onto your Rewards card.

Do I have to wait a whole year to be upgraded?

No. As soon as your spending qualifies you for a higher level of membership, you will automatically be upgraded. We will confirm this in writing and send you a new Rewards card if necessary. You will then be entitled to enjoy all the benefits this upgrade brings.

What happens if I don't spend enough in a year?

If your spending falls below that required for your existing level of membership, you will then revert to the level that matches your spending. However, you will be upgraded again as soon as your spending goes back up to the relevant level.

What if I forget my Rewards card when I am shopping?

If you have forgotten your card, please go to a Rewards Station in-store to obtain a temporary Rewards card.

If I forget my Rewards card, can I bring the receipts back at a later date to be credited to my account?

Yes. Rewards points can be credited to your account after the day of purchase. This can be done online by logging into your account at harrods.com, emailing us at rewards@harrods.com or by calling the Rewards Team on +44 20 7893 8408 .

What if I lose my Rewards card?

You should immediately request a replacement card by logging into your account at harrods.com, or contact the Rewards Managers on +44 20 7893 8408 . We will arrange for a replacement card to be sent to you as soon as possible (international customers must collect their replacement cards in-store). In the meantime, please go to a Rewards Station in-store on the second or third floor to obtain a temporary Rewards card.

How long do my points last?

If you have collected 500 Rewards points or more your points will be converted into Cash Reward and loaded onto your Rewards card in February of the following year. If you have not reached 500 points your points will carry forward to the following February.

How soon will my Rewards points be registered?

The Rewards points will be registered on the system between 24 and 48 hours after your purchase.

Who do I notify if my address changes?

You can update your personal details online on harrods.com, contact the Rewards Managers on +44 20 7893 8408 , or send your details via email to rewards@harrods.com.

UPDATE YOUR PERSONAL DETAILS »

How do I book my nominated 10% day?

Eligible members can contact the Rewards Managers on +44 20 7893 8408, send your details via email to rewards@harrods.com or visit harrods.com to update your personal details.

* Exclusions apply.

See Terms and Conditions for details.