Harrods Grotto 2012

By PaulM 08 June 2012

To book tickets for the 2012 Harrods Christmas Grotto you must be a Harrods Rewards member.

1: I am a Rewards member and I would like to know more about the harrods Christmas Grotto booking process

When do tickets for the Harrods Christmas Grotto go on sale?

Only Rewards members can buy Christmas Grotto tickets. The Christmas Grotto tickets can be booked from 9am on Tuesday 18th September 2012 however existing customers who already joined Harrods Rewards before Friday 31st August 2012 will be given the opportunity to book their tickets prior to this date.

When can I book tickets for the Harrods Christmas grotto?

Standard Booking
Customers who join Harrods Rewards after Friday 31st August 2012 will be able to book tickets from 9am Tuesday 18th September 2012.

Priority Booking
Existing customers who joined Harrods Rewards by Friday 31st August 2012 will be given the opportunity to book their tickets before Tuesday 18th September 2012.

Harrods Rewards members, who are eligible for priority booking, will receive a notification email on the day they can start booking their tickets for the Christmas Grotto. This notification email will include a link to the Grotto booking website.

To check we have your correct email address please login to your Harrods account at www.harrods.com/login, register your Rewards card and/or update your records.

If you do not have an online Rewards account, click 'Register' to create an account where you can enter your Rewards card number and email address.

When does priority booking start?

Rewards members, who are eligible for priority booking, will receive a notification email on the day they can start booking their tickets. This notification email will be sent between Monday 3rd September and Friday 7th September 2012, as per the following schedule.

  • Your Rewards Tier
  • Black tier, Gold tier, Mini Harrods
  • Green tier (Upper Level)
  • Green tier
  • Booking Period Date
  • 9am, Monday 3rd September 2012
  • 9am, Tuesday 4th September 2012
  • From 9am, Wednesday 5th September

How can I confirm which tier I belong to?

Login to your online Rewards account at www.harrods.com/login, and go to 'My Account'. Your tier is written in the Harrods Rewards card summary. If you do not have an online Rewards account, go to www.harrods.com/register to create an account where you can enter your Rewards card number and confirm your tier.

2: I am not a Rewards member. I would like to know more about Harrods Rewards and how to join

Harrods Rewards is our exceptional loyalty programme designed to make the ultimate shopping experience even more special. Harrods Rewards not only gives you access to a world of exclusive benefits, but also earns you Rewards points every time you shop with us.

When you use your Harrods Rewards card, you'll immediately begin earning Rewards points - no matter how you choose to pay. You will earn 1 point for every £1 spent until you reach the higher levels of membership. For every 500 points you've earned you'll receive £5 to spend on whatever you want in-store. Click here for more information

How do I join Harrods Rewards?

You can join Harrods Rewards by going to www.harrods.com/register and completing the registration form. You must select 'enrol for a new Rewards card' at the bottom of the form to become a Harrods Rewards member.

To find out how to book Christmas Grotto tickets once you have become a Harrods Rewards member, please refer to section 1.

3: I would like to know more about the Harrods Christmas Grotto - opening times, ticket prices ...

When does the Christmas Grotto open?

The Harrods Christmas Grotto will be open from Saturday 3rd November until Monday 24th December 2012

How many tickets can I book?

You can only book one time-slot per Rewards card. A maximum of 10 tickets can be booked per time-slot.

How much do the Christmas Grotto tickets cost?

An administration fee of £10 will be charged for each booking slot (not for each ticket).
If you attend your Christmas Grotto booking, the administration fee will be refunded onto your Rewards card on the day of your booking and will be available for you to spend across the store (excluding in the Christmas Grotto shop) until Monday 31st December 2012.

If you do not attend your Christmas Grotto booking, the £10 administration fee will not be refunded onto your Rewards card.