• Women
  • Men
  • Accessories
  • Shoes
  • Children
  • Beauty
  • Food & Wine
  • Homewares
  • Souvenirs
  • Gifts
  • Christmas


Terms and Conditions

Welcome to Harrods.com

By accessing this website you agree to these terms and conditions. If you do not agree to be bound by these terms and conditions you may not use or access this website. The www.harrods.com website is provided solely for your personal use. You may not use this website for any commercial purpose.

References in these Terms and Conditions to “we”, “us” and “Harrods” are to Harrods Limited (company number 30209), registered office 87-135 Brompton Road, Knightsbridge, London SW1X 7XL.

On this page:

 


1. Online Shopping

1.1 Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. However, while the reproduction of colours is a close representation, a slight variation in the actual goods may occur. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read these terms and conditions carefully as they contain important information about your order.

1.2 By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the Billing details.

1.3 Visitors under the age of 18 should not register with this website or submit any information to us.

2. Acceptance of your Order

2.1 You can place an order in one of two ways, either online or over the telephone through our Orderline.

2.2 Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being out of stock - see Product Availability
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Failure to meet the eligibility to order criteria set out in the Terms and Conditions

2.3 Online

2.3.1 Shortly after you have placed an order with us by pressing the ‘Make a Payment Button’ an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Harrods. Should you not receive an acknowledgment within 5 business days, please contact our Harrods Direct Customer Services Team on 0845 605 1234(UK only) or  +44 (0) 20 8479 5100  (outside UK). Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday).

2.3.2 Acceptance of an order placed by you online and the completion of the contract between you and Harrods will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.


2.4 Over the Telephone

2.4.1 Our operators will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment.

2.4.2 Our Harrods Direct Call Centre and Orderlines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday). Please call 0845 605 1234 (UK only / local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details) or  +44 (0)20 8479 5100  (outside UK).

2.4.3 Where you place an order over the telephone you will be given a customer reference number as an acknowledgement of your order. Your order is not accepted at this stage. We accept your order for an item ordered over the telephone at the point of your order being dispatched, unless you have cancelled the order in accordance with the order cancellation instructions set out below.

2.4.4 As is the case with many large and high profile companies, telephone calls to Harrods may be recorded for security and service monitoring purposes.

3. Order Cancellation

3.1 If you wish to cancel your order placed online or over the telephone, please contact our Harrods Direct Customer Services Team by:

  • Calling 0845 605 1234(UK only / local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details) or on  +44 (0)20 8479 5100  (outside UK) Lines are open Monday to Friday 9.30am - 5.30pm (GMT) (closed Saturday & Sunday).

  • Forwarding your acknowledgement email to us at harrodsdirect@harrods.com stating your intention to cancel the order.

  • Or writing to:

    Harrods Direct Customer Services
    Harrods Limited
    Admail 1234 (Freepost)
    London
    SW1A 2XX
  • Alternatively, you may cancel your order by returning the goods along with the completed Returns Form within 14 days of receipt.

3.2 It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the order following the instructions contained within the parcel. Please note that your right to return goods does not apply to certain products. Further details are set out in our Returns Policy at clause 4.

4. Returns Policy

4.1 The Returns Policy is for goods purchased on the website or over the telephone or by fax or post.

4.2 Unwanted goods may be returned for a refund or exchange. Please return them in their original condition, unused (with their original packaging), with garment tags still attached within 14 days of cancellation (see clause 3.1 for ways to cancel) with the Returns Form provided.

4.3 Save for the limitations in clause 4.4 to 4.6 below, in order to obtain a refund you must notify us of your intention to cancel your contract within 14 days of receipt of the goods (or prior to delivery) in accordance with clause 3.1. We will refund your original delivery charge when a product is faulty or damaged.

4.4 Please note that cancellations or alterations to orders containing perishable goods and Hampers/Gift Boxes/Food must be made within 24 hours of ordering (with the exception of faulty or incorrectly supplied goods).

4.5 Except in relation to faulty or incorrectly supplied goods where your statutory rights are unaffected the following items may not be returned:

  • Goods which have been made or ordered to a customer's specification;
  • Newspapers and magazines;
  • Event tickets;
  • Hampers, food, beverages and perishable goods (including flowers);
  • For reasons of hygiene we do not accept the return of: all beauty items including toiletries,
  • cosmetics, personal grooming, fragrances; hair accessories; men's and women's swimwear;
  • lingerie/nightwear/men's underwear; hosiery; millinery; scarves; pharmaceuticals products;
  • woodwind and brass instruments; mattresses, duvets, mattress toppers/protectors, pillows or pierced jewellery and
  • Audio or video recordings and computer software may only be returned if they have not been unsealed.

 

4.6 Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. You can take the goods out of the packaging to try them out, but don't throw it away. For computer and electronic products the original manufacturers packaging is part of the goods, so please retain it for at least 28 days in case you wish to return them for any reason.

4.7 Refunds will be made against the original form of tender. Refunds and exchanges on purchases made on 10% event day are subject to a 10% adjustment. Please see in-store for further details.

4.8 When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Additionally any free promotional gift issued with an order must also be returned if you are returning those goods.

4.9 How to Return or Exchange

4.9.1 Fill out the Returns Form enclosed with your order, noting whether you would like a refund or an exchange of your goods. Please see clause 9.4 regarding the return of Hampers, Gift Boxes and Food.

4.9.2 Use the Returns Label provided and attach it to the front of the original packaging. Package the merchandise to prevent damage, enclosing the Returns Form and the Despatch Note. If you no longer have the Returns Label, goods (excluding Hampers, Gift Boxes and Food – see clause 9) should be sent to the following address:

Harrods Direct Customer Returns
Harrods Distribution Centre
Grant Way, off Syon Lane
Isleworth
Middlesex
TW7 5QD

4.9.3 We strongly recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

4.9.4 If you wish to return goods that have been delivered to you at a pre-arranged delivery time, for example large or bulky goods, please contact the Harrods Direct Customer Services Team on 0845 605 1234 to arrange collection or replacement.

4.9.5 Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

4.9.6 The goods must be returned unused, with all garment tags attached and with their original undamaged packaging. We will consider the condition of the goods being returned when making a refund.

4.9.7 Please return the item to us within 14 days of cancellation in order to receive a full refund or exchange. If you notify us of your intention to cancel the contract but do not return the goods to us we reserve the right to deduct the cost incurred by us in recovering the goods, from any refund you are owed.

4.9.8 If you would like to discuss the exchange or return of any item, or have any further questions about our returns policy please contact our Harrods Direct Customer Services Team on 0845 605 1234 (UK only) or on  +44 (0) 20 8479 5100  (outside UK).

4.9.9 None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.

5. Payment Methods

5.1 We only accept payment for orders in £ sterling.

5.2 We accept payment by American Express, JCB, Maestro, MasterCard, Visa and Visa Debit.

5.3 If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in £ sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.

5.4 Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email. For details of the security measures we employ please read our Security and Privacy policy.

5.5 Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

5.6 Please note that Harrods does not accept cash, cheques or gift vouchers as payment online or over the telephone.

6. Pricing Policy

6.1 All prices shown on the website are in £ sterling and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.

6.2 UK VAT will be automatically deducted (where applicable) from merchandise dispatched to non-EU countries. The total deduction will be clearly indicated during the checkout process. For Hampers, Gift Boxes and Food please refer to clause 9.8.

6.3 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.

6.4 Harrods endeavours to ensure that all merchandise offered on the website is available at the same price in the Knightsbridge store. However, from time to time (particularly during Harrods Sale and promotional periods) we may offer additional discounts for purchases online from www.harrods.com that do not apply in the Knightsbridge Store or vice versa. Additionally, items offered as sets on this site may not be offered as part of a set within the store and individual prices may apply.

6.5 Our Knightsbridge Store may also run additional discount promotions for purchases made by any of our accepted payment methods, including during the Christmas and sale periods. Please be advised that this may not apply to purchases made through our website or over the telephone. Please see in-store for details.

7. Product Availability / Information

We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an email we send to you, we will cancel the part of your order that is unavailable or incorrectly priced, and will continue to process the remaining items on your order (where applicable). All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces and substitutions will only be made with your prior consent. If a replacement item is of greater value you will be liable to pay for the difference in values.

8. Delivery Information

Please note that the below delivery information applies only to orders placed online through harrods.com or telephone orders made through Harrods Customer Care Centre. Alternative delivery charges apply to orders placed directly through Harrods Knightsbridge store.

8.1 Delivery Timing

8.1.1 Please note Harrods cannot guarantee specific delivery dates and therefore, subject to specific delivery times for Christmas Hampers and Gift Boxes as detailed in clause 9, please allow up to 7 working days for delivery within UK and 12 working days for Channel Islands and International delivery unless alternative dates are stated in the product description. This is subject to goods being in stock, payment authorisation and you should allow for a longer delivery time during the Christmas and sale periods. We are unable to guarantee delivery earlier than this time frame.

8.1.2 Please note that individual items and Hampers/Gift Boxes will be dispatched separately.

8.2 UK Delivery

The following delivery charges apply to UK addresses:

8.2.1Standard Mainland UK Delivery £5.95 per order

8.2.2 Hampers and Gift Boxes

For UK delivery of Hampers and Gift Boxes please see clause 9 below.

8.2.3 Large / Bulky Goods / Special Order

  • Large and bulky goods are subject to additional carriage charges and delivery times may vary. Individual rates and delivery times will be included in the product information for each individual item.
  • Orders Over 29kg - We are unable to quote a delivery charge online for orders over 29kg (excluding Hampers and Gift Boxes), therefore your order will be referred to our Customer Care Team to advise of the delivery charge before the order is completed.

8.2.4 Express UK Delivery

Express Delivery is available within the UK. Orders placed before 1pm will delivered the next day (Monday to Friday). Orders placed after 1pm will be dispatched the next working day (except for during the sale period where express delivery will take 2-3 working days). All timings are subject to successful payment authorisation. For the postcodes listed below express delivery orders will be delivered within 2-3 working days.

Area
Postcodes
Town/ Area
Postcode
Scotland
AB30-39
England
EX16-23
 
AB41-45
 
EX31-39
 
AB51-56,63
 
PL11-19
 
DD8-10
 
PL22-35
 
DG1-14,16
 
SY7-9, 11-12
 
FK1-17,21
 
SY15
 
KA26-28
 
TD12,15
 
KW1-17
 
TR1,2
 
PA20-38
 
TR10-20, 26, 27
 
PA40-49
 
 
 
PA60-78
Northern Ireland
BT1-58
 
PH1-26
 
BT60-82
 
PH30-44
 
BT92-94,99
 
PH49-50
 
 
 
TD11,13,14
Wales
LD1-8
 
HS1-9
 
LL15-49

 
IV1-28
 
LL51-78
 
IV30-32,36
 
SY10,16-25
 
IV40-49
 
 
 
IV51-56
Isle of Man
IM1-9,99
 
ZE1-3
 
 
 
 
Isles of Scilly
TR21-25
 
 
 
 
 
 
Isle of Wight
PO30-41


8.3 Channel Islands and International Delivery

8.3.1 We deliver a wide selection of our online merchandise to 40 countries worldwide.

8.3.2 We regret we do not deliver perishable Hampers and Gift Boxes overseas and certain other products are not exportable including perfume, large and bulky items, Christmas crackers and alcohol. For further information refer to International Shopping.

8.3.3 We reserve the right to withdraw Channel Islands and International delivery at anytime.

8.3.4 We cannot be held accountable for delays in customs clearance.

8.3.5 If you require any additional information please call  +44 (0) 20 8479 5100 .

8.3.6 Hampers and Gift Boxes
For Channel Islands and International delivery of Hampers and Gift Boxes please see clause 9 below.

8.3.7 Other Items
Delivery charges for all exported items are based on calculated volumetric weight and delivery destination and will be quoted during the checkout process prior to your order being charged.

8.3.8 Import Duty
Harrods cannot be held responsible should local customs authorities wish to confiscate any particular item contained within a Hamper or Gift Box or any other item ordered, or charge any import duty on such items. The recipient is responsible for paying the duty.

8.4 Message Card and Gift Wrapping

We do not currently offer a message card or gift wrapping service for online orders other than Harrods gift message cards for Hampers and Gift Boxes (see clause 9 below).

We do not currently offer a gift wrapping service for orders placed through harrods.com or through our Customer Care Centre.

9. Hampers and Gift Boxes


9.1 We regret that Hampers/Gift Boxes cannot be delivered along with non-Hamper/Gift Box products. Payment for all Hampers/Gift Box products will be taken when you place the order, whereas payment for non-Hampers/Gift Box items is charged on dispatch, unless stated otherwise on the product.

9.2 Final Christmas order date
To guarantee delivery of your order before Christmas please submit your order with full payment by the following dates. The last named day Christmas delivery date is 23rd December, subject to availability:

Last Order Dates 2009
Place of Delivery
15th December
UK
7th December
Europe (all zones)
3rd December
All other destinations & BFPO



9.3 Delivery and Export Information


9.3.1 Non perishable Hampers and Gift Boxes will be available for delivery from the 2nd November 2009.

The Christmas delivery options for all Hampers and Gift Boxes are as follows:

Week Commencing Delivery Date – a week commencing date can be selected and the goods will arrive during that week (Monday-Friday); or

Named Day Delivery – a specific day can be selected and goods will arrive on that day (Monday to Friday, restrictions apply); or

Saturday Delivery – a specific Saturday, up to Saturday 19th December, can be selected and goods will arrive on that day (restrictions apply).

Please note: All of the above delivery options are dependant on availability and will be confirmed at point of order. Named Day and Saturday Delivery options are not available to all UK postcodes. Click here to view excluded postcodes.

9.3.2 Perishable Hampers and Gift Boxes:

Perishable Hampers and Gift Boxes contain fresh produce and need to be refrigerated on receipt.

They are available for delivery from:

Hamper Name
Available From
The Port & Stilton
Tuesday 24th November
The Montpelier
Friday 4th December
The Gentleman’s Hamper
Friday 4th December
The Regent
Friday 11th December
The Gourmet Box
Friday 11th December
The Supreme
Thursday 17th December



Please note: Due to Transit times we cannot deliver perishable Hampers and Gift Boxes to all UK postcodes. See 9.3.4 Excluded Postcodes below.


9.3.3 UK Delivery Charges per Hamper/Gift Box

Delivery Option
Hamper Option
Price
Week Commencing
Hampers Over £550 (Original Selling Price)
Free
Week Commencing
Hampers £150 And Up To £550 (Original Selling Price)
£12
Week Commencing
Hampers £149 And Under (Original Selling Price)
£6
Named Day*
All Hampers
£15
Saturday*
All Hampers
£30




For delivery to BFPO’s please contact our Customer Care Team on 0845 605 1234. Please note all delivery charges are per Hamper/Gift Box.



9.3.4 Excluded Postcodes

Perishable, Named Day and Saturday delivery are not available for the below to the following UK postcodes. We regret that we are also unable to deliver perishable hampers to the below postcodes:

Area
Postcodes
Town/ Area
Postcode
Scotland
AB30-39
England
EX16-23
 
AB41-45
 
EX31-39
 
AB51-56,63
 
PL11-19
 
DD8-10
 
PL22-35
 
DG1-14,16
 
SY7-9, 11-12
 
FK1-17,21
 
SY15
 
KA26-28
 
TD12,15
 
KW1-17
 
TR1,2
 
PA20-38
 
TR10-20, 26, 27
 
PA40-49
 
 
 
PA60-78
Northern Ireland
BT1-58
 
PH1-26
 
BT60-82
 
PH30-44
 
BT92-94,99
 
PH49-50
 
 
 
TD11,13,14
Wales
LD1-8
 
HS1-9
 
LL15-49

 
IV1-28
 
LL51-78
 
IV30-32,36
 
SY10,16-25
 
IV40-49
 
 
 
IV51-56
Isle of Man
IM1-9,99
 
ZE1-3
 
 
 
 
Isles of Scilly
TR21-25
 
 
 
 
 
 
Isle of Wight
PO30-41



9.3.5 Collections

If you prefer to collect your hamper personally from either our Osterley Distribution Centre on Grant Way, Isleworth, Middlesex or our Hamper Dispatch Centre in Hythe, Kent, contact our Customer Care Team on 0845 605 1234.



Hampers and Gift Boxes that are suitable for shipping overseas are labelled "Exportable: Yes" adjacent to the item in the catalogue or on the website; all other items are not suitable to ship outside the UK and this includes all Hampers and Gift Boxes containing alcohol.

Please note: All Hampers/Gift Boxess are sold on a Delivery Duty Unpaid basis, so please be aware that recipients outside the EU may have to pay import duty or other taxes. Harrods cannot be held responsible should local customs authorities wish to confiscate any particular item or charge any such import duty.

9.3.7 Export delivery charges per Hamper/Gift Box

We are currently unable to send Hampers, Gift Boxes or food items to Australia and New Zealand, due to local Customs Restrictions and Charges.

Hamper Name

Europe Zone 1
Europe Zone 2
Europe Zone 3
USA & Canada
Far East

Rest of World
The Tuck Box
£20
£27
£30
£25
£30
£35
The Christmas Box

£20

£27

£30

£25

£30

£35
The Christmas Pudding & Brandy Butter

£20

£27

£30

£25

£30

£35
The Tea-time Treat

£20

£27

£30

£25

£30

£35
The Celebration of Chocolate

£27


£33


£38


£33


£40


£45

The Chelsea
£27
£33
£38
£33
£40
£45
The Draycott
£27
£33
£38
£33
£40
£45
The Brompton Collection

£27

£33

£38

£33

£40

£45
The Rutland
£27
£33
£38
£33
£40
£45
The Christmas Carol

£32

£37

£42

£45

£55

£60
The Food Hall Collection
£32

£37

£42

£45

£55

£60

The Opulent Collection
£32

£37

£42

£45

£55

£60

The Grosvenor
£40

£45

£50

£65

£90

£100

The St. James
£50
£55
£60
£90
£130
£150
Transit Time
(working days) **
5-7


5-7


5-7


7-10


7-10


10-12


We are currently unable to send Hampers, Gift Boxes or food items to Australia and New Zealand, due to local Customs Restrictions and Charges.


Europe Zone 1
Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain
Europe Zone 2
Austria, Channel Islands, Finland, Norway, Portugal, Sweden, Switzerland
Europe Zone 3
Cyprus, Czech Republic, Gibraltar, Greece, Hungary, Malta, Poland, Romania, Slovakia, Slovenia,
Far East
Hong Kong, Japan, Singapore, Thailand
Rest of the World
Bahrain, India, Israel, Qatar, Saudi Arabia, UAE

Please note that Harrods currently only delivers to the countries listed above.
We are currently unable to send Hampers, Gift Boxes or food items to Australia and New Zealand, due to local Customs Restrictions and Charges

* Please note that there can be delays caused by Customs which are outside Harrods’ control



9.3.8 Orders with Multiple Recipients. Customers wishing to place an order for Hampers/Gift Boxes with multiple recipients (ten or more) should complete our large orders form and contact our Customer Care team on 0845 605 1234 to process payment. Click here to download the form.

9.4 Returns and Cancellation of Hampers and Gift Boxes

9.4.1 See clause 4 Returns Policy. Except in relation to faulty or incorrectly supplied goods where your statutory rights are unaffected the following items may not be returned: Hampers, food, beverages and perishable goods (including flowers). If you are returning Hampers and Gift Boxes, they should be sent to the following address:

Harrods Hamper Centre
C/o Spicer House
Link Park
Lympne Industrial Estate
Hythe
KENT
CT21 4LR

9.4.2 If purchasing Hampers/Gift Boxes as a gift please ensure the recipient is able to receive the Hamper/Gift Box, as unwanted gifts or gifts refused upon delivery cannot be refunded.

9.4.3 Please note that cancellations or alterations to orders containing perishable goods, Food, Hampers and Gift Boxes must be made within 24 hours of ordering (with the exception of faulty or incorrectly supplied goods).


9.5 General Conditions for Hampers and Gift Boxes

9.5.1 In addition to all other clauses of these Terms and Conditions the following terms relate to the purchase of the Hampers and Gift Boxes.

9.5.2 The terms "Hamper" and "Gift Box" are interchangeable and defined as a collection of food and/or non-food items packaged in a container such as printed cardboard box or wicker basket. The type of container used for each Hamper is stated on our website/catalogue.

9.5.3 Please note that for photographic purposes, props such as dishes, glasses, decanters and cutlery have been used in website/catalogue pictures and such items may not be included with the Hamper/Gift Box. Some packaging may vary to that shown in the picture. All Hampers and Gift Boxes are itemised fully and are described fairly on the website/catalogue, so please read the contents lists carefully. Please note that ribbons are not included. All wines are 75cl and spirits are 70cl unless stated otherwise.

9.5.4 Please note that all perishable Hampers and Gift Boxes are marked as such on the website/catalogue and the responsibility for the refrigeration of the perishable components lie with the recipient.

9.5.5 All products are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item within a Hamper or Gift Box, the item will be of equal or greater value than that which it replaces. Packaging presentation may vary.

9.5.6 Whilst we are unable to accept personalised gift cards to be placed in the Hamper or Gift Box, we would be happy to include a Harrods gift message card with your own message (maximum of 150 characters). Please ensure you request this and provide your message in the appropriate place during the website order process or to the telephone operator whilst ordering over the orderline.

9.5.7 Please note that individual items and Hampers/Gift Boxes will be dispatched and arrive separately.

9.5.8 Confirmation of your order will be sent via email on receipt of your order. To ensure this is a seamless process, please ensure you provide your email address when placing the order. If you do not have an email address we will confirm your order in writing within 7 working days of your order being processed.

9.5.9 We will contact you via email when your goods are dispatched. We can also email hamper recipients to inform them their goods have been dispatched. If you would like to use this service please provide the email address of the hamper recipients when placing the order. If you or your hamper recipients do not have an email address we regret to inform you that we will not be able to confirm when your goods have been dispatched.

9.5.10 Harrods Rewards points can be earned but cannot be redeemed for hamper orders made online, over the telephone or by mail order. If you have any questions about your Harrods Rewards then you can call the Rewards Managers on  +44 (0) 20 7893 8408  or email us at rewards@harrods.com.

9.5.11 All Hampers prices include VAT at the applicable UK rate.

9.5.12 If a non-perishable Hamper or Gift Box is to be delivered outside of the EU, the VAT content of the price of the Hamper or Gift Box (if any), will be deducted.


10. General Conditions for Harrods Gift Cards

10.1 The conditions of use as set out below, the Terms and Conditions above and any condition on the reverse of the Harrods Gift Card itself shall apply for the Harrods Gift Card. Please read these conditions of use in full before buying / using the Harrods Gift Card.

10.2 About Harrods Gift Cards

Harrods Gift Cards look like credit cards but act like Gift Vouchers and are available for purchase online in denominations of £25, £50, £100 and £250. Restrictions are in place for the volume of Gift Cards available for purchase online these will change from time to time.

10.3 Payment

10.3.1 Price of the Gift Card is exclusive of VAT and it will be treated as another form of tender towards future purchases.

10.3.2 All Harrods Gift Cards ordered from this website or by telephone must be paid for in £sterling using the permitted methods detailed in clause 5 (Payment Methods). Please also consider our Pricing Policy at clause 6.

 

10.4 Using Harrods Gift Cards

10.4.1 The Harrods Gift Card is redeemable in full or part payment for goods/ services sold in Harrods Knightsbridge store only.

10.4.2 Harrods Gift Cards cannot be redeemed via telephone/mail order or on the internet.

10.4.3 You can only purchase a maximum of 5 cards in any one transaction.

10.4.4 The balance on this Harrods Gift Card may be used until either the balance is fully depleted or the Harrods Gift Card expires (which ever occurs sooner).

10.4.5 Harrods Gift Cards will expire after 24 consecutive months of non-Use. ("Use" for the purposes of this terms includes making a balance enquiry.) After this date you can obtain a replacement card for the remaining value by visiting our Knightsbridge store and returning the old Harrods Gift Card.

10.4.6p You may check the expiry date of your Harrods Gift Card at Harrods Knightsbridge store or by calling 0870 730 4438.

10.4.7p A maximum card balance of £10,000 applies to all Harrods Gift Cards.

10.4.8 For Amex customers must call their bank to notify them before ordering should the delivery address be different from their card billing address.

10.4.9 Harrods Gift Cards will be dispatched separately from other items on your order.

10.5 How To Check The Balance

10.5.1 When using the Harrods Gift Card, the balance will be displayed on the bottom of your receipt.

10.5.2 You may also check the balance of a Harrods Gift Card at Harrods Knightsbridge store or by calling 0870 730 4438.

10.6 Lost Or Stolen Cards

Harrods is not responsible for lost, stolen or damaged Harrods Gift Cards, once issued. The Harrods Gift Card cannot be replaced if lost, stolen or damaged.

10.7 Returns

10.7.1 Gift Cards are non-refundable.

10.7.2 You cannot transfer the balance of a Harrods Gift Card onto another Harrods Gift Card.

10.7.3 Any refund of an item purchased using a Harrods Gift Card in-store will be made in accordance with Harrods Store Policy.

10.8 These conditions of use may be altered from time to time where we consider it reasonable and necessary to do so. The current conditions of use will be available at all times at our Knightsbridge store.

11. Harrods Rewards

11.1 If you are a Harrods Rewards loyalty scheme member, you may accumulate Harrods Rewards Points on your Rewards Card on qualifying online purchases. Exceptions include purchases of Harrods Gift Cards.

11.2 Harrods Rewards Points and Loyalty Gifts cannot be redeemed online.

11.3 For further information relating to Harrods Rewards visit the Harrods Knightsbridge Store or call our Harrods Rewards Managers on  +44 (0) 20 8256 6000  or visit www.harrods.com/rewards.

11.4 *30% discount is available on selected lines in participating Womenswear, Menswear, Childrenswear and Sportswear departments in-store at Harrods, Knightsbridge and online at harrods.com. Ask in-store or see online for details and exclusions. This offer runs from Sunday 5th December until Sunday 13th December 2009 online and from Monday 7th to Sunday 13th December 2009 in-store. Customers must present their Harrods Rewards card in-store upon payment in addition to the Fashion Sale Preview invite, or must enter their Harrods Rewards card number online at the point of checkout. This offer cannot be used in conjunction with any other offer. The offer excludes Spring/Summer 2010 collections. Unwanted goods must be returned for exchange or refund (by way of Shopping Credit) by Sunday 13th December 2009 and any Shopping Credit issued must be redeemed in-store by Sunday 13th December 2009. Harrods Limited. Registered office: 87-135 Brompton Road, London SW1X 7XL. Registered in England No. 30209

12. The Website

12.1 We may change the Harrods website and correct or update information (including product information) on it or change these terms and conditions at any time without notice.

12.2 Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website.

12.3 You may access and use the website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:

12.3.1 retrieve and display the content of the website on a screen;

12.3.2 print copies of the content for your own personal use; and

12.3.3 store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).

12.4 You may not use this website or its contents:

12.4.1 for commercial purposes;

12.4.2 for resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of this website (eg. item listings, descriptions, prices);

12.4.3 to download (other than page caching) or modify the website, or any portion of it;

12.4.4 to interfere with or disrupt any network or web site connected to this website or gain unauthorised access to other computer systems;

12.4.5 to interfere with the enjoyment or use of the website by any other person;

12.4.6 for any purpose which is unlawful.

12.5 In addition you may not in relation to this website, use any:

12.5.1 data mining, robots, or similar data gathering and extraction tools;

12.5.2 framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the website;

12.5.3 meta tags or any other "hidden text" which uses our name or trade marks.

12.6 Using this website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it.

12.7 We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided "as is". Accessing the website is entirely at your own risk.

12.8 You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

12.9 This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected copyright, trade marks, database rights and other intellectual property rights.

12.10 This website may include links to third party web sites ("Third Party Site(s)") from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and terms and conditions of use of Third Party Sites accessible from this website.

13. Liability and Indemnity

13.1 We do not exclude or limit our liability or the liability of any other person for fraudulent misrepresentation or for death or personal injury resulting from our or their negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use or misuse of the website or customer services. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website or customer services (including without limitation, any such loss arising out of or in connection with any order placed on the website or through the Orderline, whether or not accepted by us).

13.2 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

13.3 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

14. Privacy and Communications

14.1 When you place orders online or by telephone, we collect certain personal and transactional information (eg name, address, email address, credit/debit card details) from you. For details on how we use this information, please read our Security and Privacy policy.

14.2 To fulfil our obligations to you under these Terms and Conditions we communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.

15. Jurisdiction

The website and telephone Orderline are controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place on our website or over the telephone are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or your use of customer services or any order you place on the website or through the Orderline.

16. General

16.1 We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.

16.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

16.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

17. Customer Support

Please contact our Harrods Direct Customer Services Team in the event of any queries:

0845 605 1234 (UK only) or  +44 (0)20 8479 5100  (outside UK)

Fax: 020 8479 5225 (UK only) or  +44 (0) 20 8479 5225  (outside UK)

Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday).

Email: harrodsdirect@harrods.com

*Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.

18. WEEE Guidelines

Recycling household electrical equipment - customer statement
With effect from July 2007, the UK"s Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers of electrical equipment are now obliged to pay for recycling of household electrical goods, where previously this bill was met by councils or items were not recycled at all. These regulations also require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment.

So that you can get your waste electrical goods recycled, we have contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities, which will in turn allow producers of this equipment to meet their obligations.

Not all council sites are suitable to collect all types of waste electrical goods but to find out your nearest participating site (including other collection facilities that may not be operated by the council) and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk. Don't forget to have your postcode ready to use in the "recycling facilities" locator.

Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods. To remind consumers of the collection methods available which in turn allow recycling to take place, all electrical items sold now carry the "crossed out wheeled bin" symbol. To ensure your waste electronics don't contribute to damaging the environment, please use www.recycle-more.co.uk and recycle today.
Compliance with the UK Waste Electrical and Electronic Equipment Regulations
In order to partially meet our obligations as a distributor as defined in the UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289 - 11 December 2006) (referred to hereafter as "the WEEE Regulations"), we have opted to become a full member of the Distributor Take back Scheme (DTS). Membership of the DTS is defined in regulation 35 of the WEEE Regulations and delivers exemption from the requirements of regulation 31 (to "ensure that WEEE from private households can be returned to him free of charge and on a one-to-one basis") and regulation 34(1) (maintenance of records).

As a member of the DTS, we have made a financial contribution toward the development of the network of Designated Collection Facilities (DCFs) instead of offering instore take back of WEEE. This financial contribution is described in paragraphs 83 to 88 of the UK WEEE guidance, and has been used to improve the WEEE collection facilities located at Local Authority Civic Amenity sites.
In addition, through our support of the national recycling website, recycle-more.co.uk, we will also meet our obligations under regulation 33 to make information available to users of EEE in private households on -

the requirement on each Member State under Article 2 of the Directive to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal;

the collection and take back systems available to them;

their role in contributing to the reuse, recycling and other forms of recovery of WEEE under these Regulations;

the potential effects on the environment and human health as a result of the presence of hazardous substances in EEE; and

the meaning of the crossed out wheeled bin symbol.

19. Our Details

Harrods Limited
Registered in England: 00030209
Registered office: 87/135 Brompton Road, London, SW1X 7XL
VAT number: 629 273 423


20. Current Promotions

30% Discount

*30% discount is available on selected lines in participating Womenswear, Menswear, Childrenswear and Sportswear departments in-store at Harrods, Knightsbridge and online at harrods.com. Ask in-store or see online for details and exclusions. This offer runs from Saturday 5th December until Sunday 13th December 2009 online and from Monday 7th to Sunday 13th December 2009 in-store. Customers must present their Harrods Rewards card in-store upon payment in addition to the Fashion Sale Preview invite, or must enter their Harrods Rewards card number online at the point of checkout. This offer cannot be used in conjunction with any other offer. The offer excludes Spring/Summer 2010 collections. Unwanted goods must be returned for exchange or refund (by way of Shopping Credit) by Sunday 13th December 2009 and any Shopping Credit issued must be redeemed in-store by Sunday 13th December 2009. Harrods Limited. Registered office: 87-135 Brompton Road, London SW1X 7XL. Registered in England No. 30209