Who are we?
References in this Security and Privacy Policy to
"we", "us" and
"Harrods" are to Harrods Limited (company number
30209), registered office 87-135 Brompton Road, Knightsbridge,
London SW1X 7XL.
Our Privacy Promise
Your privacy is of utmost importance to us. Any of your personal
details will only be used by Harrods and our carefully selected
third party partners to ensure that we deliver an excellent service
to you, and to process and deliver your order and maintain your
account with us.
As is the case with many large and high profile organisations,
communications by telephone may be recorded for the purposes of
monitoring our customer service standards, training and for
security purposes.
How do we use your information?
Harrods Limited is a registered data controller under the Data
Protection Act 1998.
Any personal information we collect from you will be used in
accordance with the Data Protection Act 1998 and other applicable
laws. The details we collect will be used to:
- Process your order and communicate with you about the goods or
services you have ordered from us (your details may be passed on to
a third party for them to supply or deliver products you have
ordered and we may retain your details for a reasonable period of
time after you have completed the transaction in order to fulfil
any contractual obligations such as refunds, guarantees etc).
- Process payments and prevent fraudulent transactions (we may
retain your details (including your credit/debit card information)
for these purposes for a reasonable period of time and we may pass
your details to a third party to carry out these functions).
- Update our records and maintain your account with us.
- Recommend offers and merchandise that may be of interest to
you, where you have consented to be contacted for such
purposes.
- Improve the content and appearance of our website or
catalogues, to ensure that content from our website and our
catalogues are presented in the most effective manner for you.
- Comply with our legal requirements (For example we are obliged
to pass your details to the TV Licensing Authority when you
purchase a television).
- Assess and process your job application (we may retain a record
of your information for a reasonable period of time following the
end of our recruitment selection process for administration
purposes).
With a view to understanding our customer's needs better, we
will, with your permission, retain the information you have
provided us and the details of any purchases you have made to
enable us to offer products and services that are likely to be of
interest to you.
If you have indicated that you would like us to, we may also
pass your information onto other companies in the Harrods Group, or
carefully selected third parties who may inform you about their
products and services which may be of interest to you.
If you are an existing customer, we will only contact you by
electronic means (e-mail or SMS) with information about goods and
services similar to those which were the subject of a previous sale
to you.
If you are a new customer, and where we permit selected third
parties to use your data, we (or they) will contact you by
electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass
your details on to third parties for marketing purposes, please
tick the relevant box situated on the form on which we collect your
data.
How we collect your information?
We may collect and process your information as follows:
- Information that you provide by filling in forms on our website
for transactional, employment or any other purposes.
- Details of transactions you carry out through our site or when
telephoning us and of the fulfilment of your orders.
- If you contact us, we may keep a record of that
correspondence.
- We may also ask you to complete surveys that we use for
research purposes, although you do not have to respond to
them.
- Details of your visits to our website and the resources that
you access.
Disclosure of your information
We may disclose your personal information to any member of our
group, which means our subsidiaries, our ultimate holding company
and its subsidiaries, as defined in section 736 of the UK Companies
Act 1985.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in
which case we may disclose your personal details to the prospective
seller or buyer of such business or assets.
- If Harrods or substantially all of its assets are acquired by a
third party, in which case personal details held by it about its
customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal
details in order to comply with any legal obligation, or in order
to enforce or apply our terms of use or terms and conditions of
supply and other agreements; or to protect the rights, property, or
safety of Harrods, our customers or others. This includes
exchanging information with other companies and organisations for
the purposes of fraud protection and credit risk reduction.
Keeping in Touch with Harrods and Your Rights
At Harrods we want to keep you up to date with information about
new ranges, special offers and improvements to this site. If you
decide you do not wish to be contacted by us, you can request that
we stop using your information and that we stop mailing information
to you, by writing to the Customer Services Department, quoting
Security and Privacy Enquiry, at Customer Services, Harrods, 87-135
Brompton Road, Knightsbridge, London SW1X 7XL or by emailing us on
customer.services@harrods.com
and informing us so.
If you no longer wish to receive e-mails from us, each email we
send contains a simple, automated way for you to request that we
stop. If you wish to do this, simply follow the instructions at the
end of any email or please call our Customer Care Team who will be
more than happy to help you. You may continue to receive mailings
which are already on route to you for a short period of time while
your request is being processed.
Our site may, from time to time, contain links to and from the
websites of our partner networks, advertisers and affiliates. If
you follow a link to any of these websites, please note that these
websites have their own privacy policies and that we do not accept
any responsibility or liability for these policies. Please check
these policies before you submit any personal details to these
websites.
We will not keep your personal information processed by us for
any purpose or purposes for longer than is necessary for that
purpose or for those purposes. The Data Protection Act 1998 gives
you the right to access information held about you. Your right of
access can be exercised in accordance with the Data Protection Act
1998. Any access request may be subject to a small fee to meet our
costs in providing you with details of the information we hold
about you.
Security Policy
Security of our website is of up most importance to us. Our site
uses software to provide high level SSL encryption technology .
There are two simple ways to check if a page on our website is
secure; firstly a small padlock sign will appear in the bottom bar
of your browser and the 'http' will be replaced with 'https' at the
front of harrods.com in the browser address window. Although we use
advanced security measures to protect your information against
loss, misuse and alteration, as is the case with all computer
networks linked to the internet, we cannot make absolute guarantees
over the security of the information you provide over the internet
and as such we cannot be held responsible for it.
Please note that e-mail correspondence is free format text and
cannot be encrypted, therefore it is not a secure means of
communication.
We will never contact you by e-mail to ask you to send or
confirm any of your personal details, if we need any information of
this nature we will only contact you by telephone.
Never send any sensitive information, such as passwords or
credit card information, via email.
Where we have given you (or where you have chosen) a password
which enables you to access certain parts of our website, you are
responsible for keeping this password confidential. We ask you not
to share a password with anyone.
Where we store your information
The data that we collect from you may be transferred to, and
stored at, a destination outside the European Economic Area
("EEA"). It may also be processed by staff operating outside the
EEA who work for us or for one of our suppliers. Such staff maybe
engaged in, among other things, the fulfilment of your order, the
processing of your payment details and the provision of support
services. By submitting your personal details, you agree to this
transfer, storing or processing. Harrods take all steps reasonably
necessary to ensure that your data is treated securely and in
accordance with this Security and Privacy Policy.
Changes to our Security and Privacy Policy
Any changes we may make to our Security and Privacy Policy in
the future will be posted on this page.
Contact
Questions, comments and requests regarding this Security and
Privacy are welcomed and should be addressed to Customer Services
Department, quoting Security and Privacy Enquiry, at Customer
Services, Harrods, 87-135 Brompton Road, Knightsbridge, London SW1X
7XL or by emailing us on customer.services@harrods.com.