By accessing this website you agree to these terms and
conditions. If you do not agree to be bound by these terms and
conditions you may not use or access this website. The
www.harrods.com website is provided solely for your personal use.
You may not use this
website for any commercial purpose.
- 1. Online Shopping
-
1.1 Every care has been taken to ensure that the
photographic representation, description and specification of each
product is accurate. However, while the reproduction of colours is
a close representation, a slight variation in the actual goods may
occur. We are therefore unable to guarantee that the product images
you see are an accurate representation of the actual merchandise.
Before you place an order you should read these terms and
conditions carefully as they contain important information about
your order.
1.2 By submitting an order to us through our
website, you represent and warrant that the payment details
provided on your order are valid and correct, and that when your
order is accepted and processed by us, payment will be made in
full. By placing an order you confirm that you are the person
referred to in the Billing details.
1.3 Visitors under the age of 18 should not
register with this website or submit any information to us.
- 2. Acceptance of your Order
-
2.1 You can place an order in one of two ways,
either online or over the telephone through our Orderline.
2.2 Non-acceptance of an order may be a result of
one of the following:
- The product you ordered being out of stock - see Product
Availability
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description
error
- Failure to meet the eligibility to order criteria set out in
the Terms and Conditions
2.3 Online
2.3.1Shortly after you have placed an order with us
by pressing the 'Place Order Button' an email will be sent to you
acknowledging the exact details of your order. This email is not an
order confirmation or order acceptance from Harrods. Should you not
receive an acknowledgment within 5 business days, please contact
our Harrods Direct Customer Care Team on 0845 605 1234(UK only) or
+44 (0) 20 8479 5100 (outside UK). Lines are open Monday to Friday
9.00am - 5.00pm (closed Saturday and Sunday).
2.3.2 Acceptance of an order placed by you online
and the completion of the contract between you and Harrods will
take place when your order is dispatched, unless you have cancelled
the order in accordance with the Order Cancellation instructions
set out below.
2.4 Over the Telephone
2.4.1 A member of our Customer Care Team will be
delighted to help you place an order over the telephone, advise you
on the range of merchandise we offer on our website and help you
with queries about payment.
2.4.2 Our Harrods Direct Customer Care team are
available Monday to Friday 9.00am - 5.00pm (closed Saturday and
Sunday). Please call 0845 605 1234 (UK only / local rate number for
BT users only. As mobile and other network call charges may vary,
please refer to your service provider for more details) or +44
(0)20 8479 5100 (outside UK).
2.4.3 Where you place an order over the telephone
you will be given a customer reference number as an acknowledgement
of your order. Your order is not accepted at this stage. We accept
your order for an item ordered over the telephone at the point of
your order being dispatched, unless you have cancelled the order in
accordance with the order cancellation instructions set out
below.
2.4.4 Telephone calls may be be recorded for
security and service monitoring purposes.
2.5 When an order is placed, we request
pre-authorisation for the value of the order from your bank/card
issuer to ensure that the funds are available. However, this
remains simply a pre-authorisation request until the order is
shipped, at which point we actually take payment.
We have found that some card companies show the initial request
and the later charge as two separate entries, please be assured
that we only charge your card once and that any 'second' charge is
only temporary and will shortly disappear.
If you have any further queries, please contact your bank/card
issuer.
- 3. Order Cancellation
-
3.1 If you wish to cancel your order placed online
or over the telephone, please contact our Harrods Direct Customer
Care Team by:
- Calling 0845 605 1234(UK only / local rate number for BT users
only. As mobile and other network call charges may vary, please
refer to your service provider for more details) or on +44 (0)20
8479 5100 (outside UK) Lines are open Monday to Saturday 9.00am -
5.00pm (GMT) (closed Saturday and Sunday).
- Forwarding your acknowledgement email to us at harrodsdirect@harrods.com
stating your intention to cancel the order.
- Or writing to:
Harrods Direct Customer Care
Harrods Limited
Admail 1234 (Freepost)
London SW1A 2XX
- Alternatively, you may cancel your order by returning the goods
along with the completed Returns Form within 14 days of
receipt.
3.2 It may not always be possible to stop an order
from being dispatched, as we endeavour to process orders
immediately. If your order has already been dispatched please
return the order following the instructions contained within the
parcel. Please note that your right to return goods does not apply
to certain products. Further details are set out in our Returns
Policy at section 4.
3.3 In order to change the details of your order,
you must notify us within 30 minutes of your order being placed.
Please have the order number and date the order was placed to hand.
After this time we are unable to amend your order as we endeavour
to process orders immediately therefore we would request that you
return the goods once they have been delivered - please see section
4 for our returns procedure
If you would like to cancel or amend your order or have any
further questions about our cancellations policy please contact our
Harrods Direct Customer Care Team on 0845 605 1234 (UK only) or on
+44 (0) 20 8479 5100 (outside UK).
- 4. Returns
-
4.1 Returns Policy
4.1.1 The Returns Policy is for goods purchased on
the website or over the telephone or by fax or post.
4.1.2 Unwanted goods may be returned for a refund.
Please return them in their original condition, unused (with their
original packaging), with all labels and garment tags still
attached within 14 days of receipt of your goods using the Returns
Form provided.
The following items may not be returned:
- personalised items or goods which have been made to a
customer's specification;
- perishable goods, including food, and certain beverages and
hampers;
- for reasons of hygiene we do not accept the return of:
- any beauty product or fragrance
- ladies' and men's briefs, swimming costumes and bikini bottoms,
unless the protective adhesive strip is still in place or the item
is unsoiled and in a saleable condition
- hosiery, unless unopened and in its original packaging
- pierced earrings
- mattresses, divans (where they come as part of a set with a
mattress), duvets, mattress toppers/protectors or pillows
4.1.3 Please ensure you return the goods to us in
their original packaging. Although your statutory rights as a
consumer will not be affected, the goods are second hand without
the packaging and we may not therefore be able to exchange them
voluntarily. You can take the goods out of the packaging to try
them out, but don't throw it away and please return it with your
goods. For computer and electronic products the original
manufacturers packaging is part of the goods, so please retain it
for at least 28 days in case you wish to return them for any
reason.
4.1.4 Refunds will be made for the original
purchase amount against the original form of tender. Free returns
are available where deliveries have been made to the UK Mainland
and a Standard, Next day or Saturday delivery service was selected.
Please note that in all other cases postage or other return costs
will be the customer's responsibility except in the case of
damaged, faulty or incorrectly supplied goods.
4.1.5 When returning goods on which you have
received a discount or special offer, that discount/offer will no
longer apply if you fall below the discount/offer threshold and the
refund will be adjusted accordingly. Additionally any free
promotional gift issued with an order must also be returned if you
are returning those goods.
4.1.6 None of the above terms affect your statutory
rights or your rights under the Consumer Protection (Distance
Selling) Regulations when goods are faulty or incorrectly supplied.
In the unlikely event of this being the case please return the
goods to us.
4.2 Returns Procedure
4.2.1 Harrods offers free returns on all UK
Mainland Standard or Next day or Saturday deliveries. This excludes
International Delivery, deliveries which incur a special delivery
charge, deliveries from third party suppliers, large and bulky
goods and furniture.
4.2.2 To return unsuitable purchase(s) free of
charge, apply the enclosed free returns label to your parcel and
post the package at your Post Office. We strongly recommend that
you retain your receipt from the Post Office until you have
received credit for your return. We regret that we cannot be held
responsible for non-delivery of returned goods.
4.2.3 All returns should be sent to;
Harrods Direct Customer Returns
Trevor Square
Off Lancelot Place
London SW7 1DT
If you would like to discuss the return of any item, or have any
further questions about our returns policy please contact a member
of our Harrods Direct Customer Care Team on 0845 605 1234 (UK only)
or on +44 (0) 20 8479 5100 (outside UK).
4.3 Large or bulky goods and furniture
If you wish to return goods that have been delivered to you at a
pre-arranged delivery time, for example large or bulky goods or
furniture, please contact the Harrods Direct Customer Care Team on
0845 605 1234 to arrange collection or replacement. Harrods
reserves the right to make a charge of up to £300 to cover the
collection cost, which will be deducted from the amount to be
refunded. You will be notified of this amount at the time of
cancellation.
- 5. Payment Methods
-
5.1 We only accept payment for orders in £
sterling.
5.2 We accept payment by American Express, JCB,
Maestro, MasterCard, Visa and Visa Debit and Harrods Gift
Cards.
5.3 If you choose to pay for an item using a
payment card with a foreign currency denominated account, the
account will still be taken in £ sterling at the conversion rate
applied by the relevant payment scheme at the time of processing
your order.
5.4 Please note, we cannot guarantee the security
of data which you send us by email. Accordingly, please do not send
us payment information using email. For details of the security
measures we employ please read our Security and Privacy policy.
5.5 Unless we are fraudulent or negligent we will
not be liable to you for any losses caused as a result of
unauthorised access to the personal and transactional information
you provide us when placing an order.
5.6 Please note that Harrods does not accept cash,
cheques, or gift vouchers as payment online or over the
telephone.
5.7 When an order is placed, we request
pre-authorisation for the value of the order from your bank/card
issuer to ensure that the funds are available. However, this
remains simply a pre-authorisation request until the order is
shipped, at which point we actually take payment.
We have found that some card companies show the initial request
and the later charge as two separate entries, please be assured
that we only charge your card once and that any 'second' charge is
only temporary and will shortly disappear.
If you have any further queries, please contact your bank/card
issuer.
- 6. Pricing Policy
-
6.1 All prices shown on the website are in £
sterling and are inclusive of VAT, where applicable. Prices may
change and offers may be withdrawn at any time.
6.2 UK VAT will be automatically deducted (where
applicable) from merchandise dispatched to non-EU countries. The
deduction will be made before payment is collected. For Hampers and
Gift Boxes please refer to section 9.
6.3 Although we try to ensure all our prices
displayed on our website are accurate, errors may sometimes occur.
If we discover an error in the price of an item you have ordered we
will contact you as soon as possible. You will have the option to
reconfirm your order at the correct price or cancel it. If we are
unable to contact you, we may treat your order in respect of the
incorrectly priced item as cancelled.
6.4 Harrods endeavours to ensure that all
merchandise offered on the website is available at the same price
in the Knightsbridge store. However, from time to time
(particularly during Harrods Sale and promotional periods) we may
offer additional discounts for purchases online from
www.harrods.com that do not apply in the Knightsbridge Store or
vice versa. Additionally, items offered as sets on this site may
not be offered as part of a set within the store and individual
prices may apply.
6.5 Our Knightsbridge Store may also run additional
discount promotions for purchases made by any of our accepted
payment methods, including during the Christmas and sale periods.
Please be advised that this may not apply to purchases made through
our website or over the telephone. Please see in-store for
details.
- 7. Product Availability / Information
-
We feature products on our website that have been carefully
selected for Online Shopping. Once an item is sold out it will be
taken off the website at the earliest opportunity and may not be
available again. Prices of products may change from time to time.
If items that you order are out of stock, subject to a delay or the
price is higher than that shown on your order, we will try to
contact you at the email address or telephone number you provided
when placing your order. If we cannot contact you or receive no
response to an email we send to you, we will cancel the part of
your order that is unavailable or incorrectly priced, and will
continue to process the remaining items on your order (where
applicable). All items are subject to availability. If, due to
unforeseen circumstances, it is necessary to substitute an item,
the item will be of equal or greater value than that which it
replaces and substitutions will only be made with your prior
consent. If a replacement item is of greater value you will be
liable to pay for the difference in values.
- 8. Delivery Information
-
Please note that the below delivery information applies only to
orders placed online through harrods.com or telephone orders made
through Harrods Customer Care Centre. Alternative delivery charges
apply to orders placed directly through Harrods Knightsbridge
store.
8.1 Delivery Timing
8.1.1 Please note Harrods cannot guarantee specific
delivery dates and therefore, subject to specific delivery times
for Hampers and Gift Boxes as detailed in section 9, please allow
up to 5 working days for delivery within UK and 12 working days for
Channel Islands and International delivery unless alternative dates
are stated in the product description. This is subject to goods
being in stock, payment authorisation and you should allow for a
longer delivery time during the Christmas and sale periods. We are
unable to guarantee delivery earlier than this time frame.
8.1.2 Please note that individual items and
Hampers/Gift Boxes will be dispatched separately.
8.2 UK Delivery
The following delivery charges apply to UK addresses:
8.2.1 Standard Delivery (3 - 5 working days) £5.95
per order
Standard delivery is available within the UK excluding orders
for large and bulky orders and furniture or where delivery lead
times are otherwise indicated within the product information for
each individual item. All timings are subject to successful payment
authorisation.
8.2.2 Next Day Delivery (Next working day) £12 per
order
Next day delivery is available within the UK excluding orders
for large and bulky orders and furniture or where delivery lead
times are otherwise indicated within the product information for
each individual item. Orders placed before 1pm will be delivered
the next working day (Monday to Friday). Orders placed after 1pm
will be dispatched the next working day (except for during the sale
period where next day delivery will take 2-3 working days). All
timings are subject to successful payment authorisation. For the
postcodes listed below express delivery orders will be delivered
within 2-3 working days.
8.2.3 Saturday Delivery (Saturday only) £15.95 per
order
Saturday delivery is available within the UK, excluding large
and bulky orders and furniture or where delivery lead times are
otherwise indicated within the product information for each
individual item. Orders placed on a Monday to Friday before 1pm
will be delivered on Saturday. Orders placed after 1pm on a Friday
will be dispatched the Saturday of the following week. All timings
are subject to successful payment authorisation. Deliveries are
available to UK Zone 1. For full information on postcode zones,
please contact the Harrods Direct Customer Care Team on 0845 605
1234.
8.2.4 Hampers and Gift Boxes
For UK delivery of Hampers and Gift Boxes please see section 9
below.
8.2.5 Large/Bulky Goods/Special Order/Furniture
- Large and bulky goods are subject to additional carriage
charges and delivery times will vary. Certain Harrods products are
dispatched direct from third party suppliers* (* see clause 8.2.4
for delivery of Osim products). Individual delivery rates and
delivery lead times are included in the product information for
each individual item or contact the Harrods Direct Customer Care
Team on 0845 605 1234 (UK only) for further information.
- Items that have a special delivery charge, including glassware,
electronics, furniture, mirrors, lighting and large and bulky goods
are available for delivery to UK mainland only. This excludes
Scottish Highlands, certain British islands and selected postcodes
throughout the UK, unless otherwise stated.
- Furniture Delivery Charges (per order):
Zone 1 Within M25 - £90
Zone 2 Home Counties - £125
Zone 3 including Manchester and Leeds - £195
Zone 4 N England, Borders and Scotland - £250
The above zones are based upon no more than three-man delivery
teams, the delivery address should be accessed via the ground floor
and there should be no more than two flights of stairs. For other
furniture deliveries, additional charges may apply, please contact
our Furniture Team on 020 3036 6114.
- If we attempt to deliver large and bulky goods or furniture to
a delivery address but delivery is impossible or impractical (for
example because of access problems, the goods will not fit into the
room for which they are intended or because there was no-one at the
delivery address aged 18 or over to sign for the goods at the time
arranged for delivery), you may contact us with an alternative
delivery address and we will redeliver to that alternative delivery
address. Harrods reserves the right to charge a further delivery
fee for each delivery attempt made. However, if we do not hear from
you with a suitable alternative delivery address within 7 days of
the attempted delivery, then we may cancel your order and deduct
from your refund the additional delivery charges and a charge for
our administration and storage which will be no more than 20% of
the price of the goods.
- If delivery is impossible or impractical on 2 or more
occasions, then we may cancel your order and deduct from your
refund the additional delivery charges and a charge for our
administration and storage costs which will be no more than 20% of
the price of the goods.
8.2.6 OSIM Products Terms and Conditions
Receiving Delivery
Deliveries are available Monday to Friday only. There will be no
delivery on weekends or bank holidays. We will endeavour to give
you a week's notice, but where a delivery slot becomes available at
the last minute we will call to see if anyone will be available to
take delivery of the chair. When your chair is delivered our
drivers will make every reasonable effort to take it to the room of
your choice, provided that there is sufficient access. The chairs
arrive fully assembled and the drivers will not be able to remove
any parts of the chair on site to fit it through tight spaces. It
is not our responsibility to get the chair to your preferred
location, only to the given delivery address and the chair will be
left downstairs or in a garage if it cannot be manoeuvred to your
preferred location. The packaging will then be removed so that you
can inspect the chair fully, as you will be asked to sign to
confirm receipt of the chair in good order. The drivers may remove
the box if you ask them to do so, but we recommend that you keep it
for a week or so in case the chair proves to be faulty or if you
are considering returning the chair.
Access/Parking
Please be aware that it is your responsibility to ensure that
there is sufficient access to deliver the massage chair into the
delivery address and into your chosen location. You should consider
vehicle access, width of doorways, availability of lifts, awkward
stairs, tight corners, etc. If windows or doors need to be removed
in order to gain access it is your responsibility to arrange this
at your cost and risk. If you are unsure about access to or within
the property, please discuss this with your salesperson to avoid
disappointment. Please also note that where chosen access routes
pose a serious risk to the health and safety of the drivers or risk
damaging the chair or the customer's property, a suitable alternate
delivery address must be found within one mile of the agreed
delivery address. If this is not an option the massage chair may
have to be returned until suitable arrangements can be made. In
this case any additional delivery would be chargeable. Our delivery
drivers have had plenty of experience and their decision about
access will be final.
Dismantle and reassembly
Where access is expected to be tight we will ask, when arranging
delivery, whether dismantling the chair is likely to be necessary.
If you agree to a dismantle at the time of arranging a delivery
there will be no additional charge above the ordinary cost of
delivery. If we attempt delivery with the chair intact and find
that access is insufficient there will be a charge of £300 for
redelivery and dismantle.
Access difficulties are not an acceptable reason for refund so
please ensure that any necessary measurements are taken before
purchasing. There must be a minimum clear turning circle at any
change in direction, for example on a staircase, in a hallway or
between rooms.
Refunds for massage chairs
We refer you to the above Harrods standard returns and
cancellations policy (please see section 4) which provide you with
14 days from receipt of a chair to notify us if you want to return
the chair for a refund. If you do so, then until it is returned to
us (at your expense), the chair should be kept in pristine
condition with (where possible) original packaging. No refunds will
be available on massage chairs after this 14 day period. Where a
chair is faulty a repair visit will be arranged which would be
under the manufacturer's one year warranty and not chargeable. This
does not affect your statutory rights.
8.3 Channel Islands and International Delivery
8.3.1 We deliver a wide selection of our online
merchandise to 40 countries worldwide.
8.3.2 We regret we do not deliver perishable
Hampers and Gift Boxes overseas and certain other products are not
exportable including perfume, large and bulky items, Christmas
crackers and alcohol. For further information refer to
International Shopping.
8.3.3 Large/Bulky Goods/Special Order/Furniture
- Large and bulky goods are subject to additional carriage
charges and delivery times will vary. Certain Harrods products are
dispatched direct from third party suppliers* (* see clause 8.2.4
for delivery of Osim products). Individual delivery rates and
delivery lead times are included in the product information for
each individual item or contact the Harrods Direct Customer Care
Team on +44 (0)20 8479 5100 for further information.
- Items that have a special delivery charge, including glassware,
electronics, furniture, mirrors, lighting and large and bulky goods
are not available for International Delivery.
8.3.4 We reserve the right to withdraw Channel
Islands and International delivery at anytime.
8.3.5 We cannot be held accountable for delays in
customs clearance.
8.3.6 If you require any additional information
please call +44 (0) 20 8479 5100.
8.3.7 Hampers and Gift Boxes
For Channel Islands and International delivery of Hampers and
Gift Boxes please see section 9 below.
8.3.8 Other Items
Delivery charges for all exported items are based on calculated
volumetric weight and delivery destination and will be quoted
during the checkout process prior to your order being charged.
8.3.9 Import Duty
Harrods cannot be held responsible should local customs
authorities wish to confiscate any particular item contained within
a Hamper or Gift Box or any other item ordered, or charge any
import duty on such items. The recipient is responsible for paying
the duty.
8.4 Message Card and Gift Wrapping
We do not currently offer a message card or gift wrapping
service for online orders other than Harrods gift message cards for
Hampers and Gift Boxes (see section 9 below).
We do not currently offer a gift wrapping service for orders
placed through harrods.com or through our Customer Care Centre.
- 9. Hampers and Gift Boxes
-
9.1 Delivery and Export Information
9.1.1 The delivery options for all Hampers and Gift
Boxes (excluding perishable Hampers) are as follows:
- Standard Mainland UK Delivery £5.95 per order
- Next day Mainland UK Delivery £12.00 per order*
*Orders placed before 1pm will delivered the
next day (Monday to Friday). Orders placed after 1pm will be
dispatched the next working day (except for during the sale period
where Next day and Saturday delivery will take 2-3 working days).
All timings are subject to successful payment authorisation.
9.1.2 Excluded Postcodes
We regret that we are unable to deliver perishable hampers to
the below postcodes:
| Area |
Postcodes |
| Scotland |
AB30-39 |
| AB41-45 |
| AB51-56,63 |
| DD8-10 |
| DG1-14,16 |
| FK1-17,21 |
| KA26-28 |
| KW1-17 |
| PA20-38 |
| PA40-49 |
| PA60-78 |
| PH1-26 |
| PH30-44 |
| PH49-50 |
| TD11,13,14 |
| HS1-9 |
| IV1-28 |
| IV30-32,36 |
| IV40-49 |
| IV51-56 |
| ZE1-3 |
| Area |
Postcodes |
| England |
EX16-23 |
| EX31-39 |
| PL11-19 |
| PL22-35 |
| SY7-9, 11-12 |
| SY15 |
| TD12,15 |
| TR1,2 |
| TR10-20, 26, 27 |
| Northern Ireland |
BT1-58 |
| BT60-82 |
| BT92-94,99 |
| Wales |
LD1-8 |
| LL15-49 |
| LL51-78 |
| SY10,16-25 |
| Isle of Man |
IM1-9,99 |
| Isles of Scilly |
TR21-25 |
| Isle of Wight |
PO30-41 |
|
|
9.1.3 Export delivery charges per Hamper and Gift
Box
Europe Zone 1
Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg,
Netherlands, Spain
Europe Zone 2
Austria, Channel Islands, Finland, Norway, Portugal, Sweden,
Switzerland
Europe Zone 3
Cyprus, Czech Republic, Gibraltar, Greece, Hungary, Malta, Poland,
Romania, Slovakia, Slovenia
Far East
Hong Kong, Japan, Singapore, Thailand
Rest of the World
Bahrain, India, Israel, Qatar, Saudi Arabia, UAE
Please note that Harrods currently only delivers to the
countries listed above.
We are currently unable to send Hampers, Gift Boxes or food
items to Australia and New Zealand, due to local Customs
Restrictions and Charges.
Please note that for International Delivery of hampers, Named
Day and Saturday Delivery is unavailable. The date selected during
checkout is the shipping date; the arrival date is subject to
Customs processing.
* Please note that there can be delays caused by
Customs which are outside Harrods' control
9.2 Returns and Cancellation of Hampers and Gift
Boxes
9.2.1 If purchasing Hampers/Gift Boxes as a gift
please ensure the recipient is able to receive the Hamper/Gift Box,
as unwanted gifts or gifts refused upon delivery cannot be
refunded.
9.2.2 Please note that cancellations or alterations
to orders containing perishable goods, Food, Hampers and Gift Boxes
must be made within 24 hours of ordering (with the exception of
faulty or incorrectly supplied goods).
9.3 General Conditions for Hampers and Gift
Boxes
9.3.1 In addition to all other clauses of these
Terms and Conditions the following terms relate to the purchase of
the Hampers and Gift Boxes.
9.3.2 The terms "Hamper" and "Gift Box" are
interchangeable and defined as a collection of food and/or non-food
items packaged in a container such as printed cardboard box or
wicker basket. The type of container used for each Hamper is stated
on our website.
9.3.3 Please note that all perishable Hampers and
Gift Boxes are marked as such on the website/catalogue and the
responsibility for the refrigeration of the perishable components
lie with the recipient.
9.3.4 All products are subject to availability. If,
due to unforeseen circumstances, it is necessary to substitute an
item within a Hamper or Gift Box, the item will be of equal or
greater value than that which it replaces. Packaging presentation
may vary.
9.3.5 Confirmation of your order will be sent via
email on receipt of your order. To ensure this is a seamless
process, please ensure you provide your email address when placing
the order. If you do not have an email address we will confirm your
order in writing within 7 working days of your order being
processed.
9.3.6 Harrods Rewards points can be earned but
cannot be redeemed for hamper orders made online, over the
telephone or by mail order. If you have any questions about your
Harrods Rewards then you can call the Rewards Managers on +44 (0)
20 7893 8408 or email us at rewards@harrods.com.
9.3.7 All Hampers prices include VAT at the
applicable UK rate.
9.3.8 If a non-perishable Hamper or Gift Box is to
be delivered outside of the EU, the VAT content of the price of the
Hamper or Gift Box (if any), will be deducted.
- 10. Christmas Hampers and Gift Boxes
-
10.1 General delivery information
We regret that Christmas Hampers/Gift Boxes cannot be delivered
along with non-Hamper/Gift Box products. Payment for all Christmas
Hampers/Gift Box products will be taken when you place the order,
whereas payment for non-Hampers/Gift Box items is charged on
dispatch, unless stated otherwise on the product. Please note that
individual items and Christmas Hampers/Gift Boxes will be
dispatched and arrive separately.
Please note all delivery charges are per Hamper.
Early ordering discount
We offer a discount for orders over £2,500 (excluding delivery
charges) received with payment before midnight Friday 18th November
2011.
Shop Christmas Hampers >>
| Orders over £2,500 and up to £5,000 |
5% discount |
| Orders over £5,000 and up to £7,500 |
7.5% discount |
| Orders over £7,500 and up to £10,000 |
10% discount |
| Orders over £10,000 and up to £15,000 |
12.5% discount |
| Orders over £15,000 |
15% discount |
*We regret that Harrods Gift Vouchers cannot be accepted as payment
for discounted orders. Discounted orders cannot be accepted
online.
10.2 Last Order Dates
| Last Order
Dates 2011 |
Last Order Dates 2011 |
| UK |
Sunday 18th December 2011 |
| Europe (All Zones) |
Wednesday 14th December 2011 |
| All others & BFPO |
Friday 9th December 2011 |
10.3 Delivery and Export Information
10.3.1 Delivery Options
The delivery options for all Christmas Hampers and Gift Boxes
are as follows:
- Week Commencing Delivery Date - A week commencing date can be
selected and the goods will arrive during that week
(Monday-Friday)
- Named Day Delivery - A specific day can be selected and goods
will arrive on that day (Monday to Friday, restrictions apply)
- Saturday Delivery - A specific Saturday, can be selected and
goods will arrive on that day (restrictions apply).
Please note: All of the above delivery options are
dependant on availability and will be confirmed at point of order.
To ensure guaranteed delivery of Hampers and Gift Boxes in time for
Christmas you must submit your order and pay in full by the dates
specified above.
Please note that for International Deliveryof Christmas hampers,
Named Day and Saturday Delivery is unavailable. The date selected
during checkout is the shipping date; the arrival date is subject
to Customs processing.
10.3.2 Excluded Delivery
Postcodes
Perishable, Named Day and Saturday delivery are not available
for the below to the following UK postcodes. We regret that we are
also unable to deliver perishable hampers to the below
postcodes:
| Area |
Postcodes |
| Scotland |
AB30-39 |
| AB41-45 |
| AB51-56,63 |
| DD8-10 |
| DG1-14,16 |
| FK1-17,21 |
| KA26-28 |
| KW1-17 |
| PA20-38 |
| PA40-49 |
| PA60-78 |
| PH1-26 |
| PH30-44 |
| PH49-50 |
| TD11,13,14 |
| HS1-9 |
| IV1-28 |
| IV30-32,36 |
| IV40-49 |
| IV51-56 |
| ZE1-3 |
| Area |
Postcodes |
| England |
EX16-23 |
| EX31-39 |
| PL11-19 |
| PL22-35 |
| SY7-9, 11-12 |
| SY15 |
| TD12,15 |
| TR1,2 |
| TR10-20, 26, 27 |
| Northern Ireland |
BT1-58 |
| BT60-82 |
| BT92-94,99 |
| Wales |
LD1-8 |
| LL15-49 |
| LL51-78 |
| SY10,16-25 |
| Isle of Man |
IM1-9,99 |
| Isles of Scilly |
TR21-25 |
| Isle of Wight |
PO30-41 |
|
|
10.3.3 Collections
If you prefer to collect your Christmas Hamper personally from
either our Osterley Distribution Centre on Grant Way, Isleworth,
Middlesex or our Hamper Dispatch Centre in Hythe, Kent, please
contact our Customer Care Team on 0845 605 1234.
10.3.4 Delivery Dates For Perishable Hampers
Perishable Hampers and Gift Boxes contain fresh produce and need
to be refrigerated on receipt. They are available for delivery from
the following dates:
| Hamper |
Deliver from: |
The Tuck Box
|
Wednesday 30th November 2011 |
Port & Stilton
|
Wednesday 30th November 2011 |
| The Montpelier |
Tuesday 6th December 2011 |
| The Gentleman's Hamper |
Tuesday 6th December 2011 |
| The Regent |
Tuesday 13th December 2011 |
The Gourmet Collection
|
Tuesday 13th December 2011 |
| The Supreme |
Friday 16th December 2011 |
The Ultimate
|
Monday 19th December 2011 |
| The Harrodian |
Monday 19th December 2011 |
| Daylesford Larder |
Tuesday 20th December 2011 |
| Daylesford Fresh Box |
Tuesday 20th December 2011 |
Please note: we regret that we cannot deliver perishable Hampers
and Gift Boxes outside mainland UK or to some Mainland UK postcodes
because of transit times.
Please see section 10.3.2 for a list of excluded postcodes
10.3.5 UK Delivery Charges Per Hamper
Harrods are pleased to offer complimentary UK mainland delivery
for Hamper orders of £100 and above. We ask that orders have to be
placed and paid in full by Friday 18th November 2011 to receive
this offer (restrictions apply). Bulk discounts are also available
for orders in excess of £2,500, when placed and paid in full by
Friday 4th November 2011.
| Delivery
Option |
Hamper/Gift Box |
Delivery Charge (per
Hamper) |
| Week Commencing |
Hamper orders over £100 (Orders received before 19th
November) |
Complimentary Delivery - No Charge |
| Hamper orders over £100 (Orders received after 19th
November) |
£12 |
| Hamper orders under £100 |
£5.95 |
| Named Day* |
All Hampers |
£15 |
| Saturday* |
All Hampers |
£30 |
*Named day and Saturday delivery are only available for selected
UK postcodes, please see section 10.3.2.
10.3.6 Export Delivery Charges (per Hamper)
| Hamper Name |
Europe
Zone 1 |
Europe
Zone 2 |
Europe
Zone 3 |
Far East |
Rest of
World |
USA &
Canada |
Tea Duo
|
£20 |
£27 |
£30 |
£30 |
£35 |
£25 |
Time For Tea
|
£20 |
£27 |
£30 |
£30 |
£35 |
£25 |
| The Celebration of Chocolate |
£27 |
£33 |
£38 |
£40 |
£45 |
£33 |
| The Chelsea |
£27 |
£33 |
£38 |
£40 |
£45 |
£33 |
| The Draycott |
£27 |
£33 |
£38 |
£40 |
£45 |
£33 |
The Brompton
|
£27 |
£33 |
£38 |
£40 |
£45 |
£33 |
| The Christmas Carol |
£32 |
£37 |
£42 |
£55 |
£60 |
£45 |
Tea Time Treat
|
£20 |
£27 |
£30 |
£30 |
£35 |
£25 |
East India Tea Company Gift
|
£32 |
£37 |
£42 |
£55 |
£60 |
£45 |
| The Grosvenor |
£40 |
£45 |
£50 |
£90 |
£100 |
£95 |
| The St James |
£50 |
£55 |
£60 |
£130 |
£150 |
£140 |
| A Christmas Classic |
£20 |
£27 |
£30 |
£30 |
£35 |
£25 |
| Fine Tea Set |
£32 |
£37 |
£42 |
£55 |
£60 |
£45 |
| The Christmas Box |
£20 |
£27 |
£30 |
£30 |
£35 |
£25 |
| The Rutland |
£20 |
£27 |
£30 |
£30 |
£35 |
£25 |
| The Hediard Collection |
£20 |
£27 |
£30 |
£30 |
£35 |
£25 |
| Hediard Confectionery |
£20
|
£27 |
£30 |
£30 |
£35 |
£25 |
| Transit times (Working Days)* |
5-6 |
5-6 |
5-7 |
7-10 |
7-10 |
7-10 |
Europe Zone 1: Belgium, Denmark, France, Germany,
Ireland, Italy, Luxembourg, Netherlands, Spain
Europe Zone 2: Austria, Channel Islands, Finland,
Norway, Portugal, Sweden, Switzerland
Europe Zone 3: Cyprus, Czech Republic, Gibraltar,
Greece, Hungary, Malta, Poland, Romania, Slovakia, Slovenia
Far East: Hong Kong, Japan, Singapore, Thailand
Rest of World: Bahrain, India, Israel, Qatar, Saudi
Arabia, UAE
** Please
note: There can be delays caused by Customs which are outside
Harrods' control.
Please note that Harrods currently only delivers to the
countries listed above.
Christmas Hampers and Gift Boxes that are suitable for shipping
overseas are labelled 'Exportable' at the bottom of each exportable
item in the catalogue or on the website; all other items are not
suitable to ship outside the UK and this includes all Hampers and
Gift Boxes containing alcohol and fragrances.
10.3.7 Export to Australia and New Zealand
We are currently unable to send Christmas Hampers, Gift Boxes or
food items to Australia and New Zealand, due to local customs
restrictions and charges.
10.3.8 Duty Paid
All Christmas Hampers/Gift Boxes are sold on a Delivery Duty
Unpaid basis, so please be aware that recipients outside the EU may
have to pay import duty or other taxes. This does not include
to the United States and Canada, as due to new local regulations,
Harrods is offering a pre-paid duty delivery service to these two
countries. The recipients of the gifts may be contacted by the
local authorities to confirm address and status.
Harrods cannot be held responsible should local customs
authorities wish to confiscate any particular item or charge any
import duty on any particular item.
10.3.9 Orders with Multiple Recipients.
Customers wishing to place an order for Christmas Hampers/Gift
Boxes with multiple recipients (10 or more) should complete our
large orders form and contact our Customer Care team on 0845 605
1234 to process payment.
10.4 Returns and Cancellation of Christmas Hampers and
Gift Boxes
10.4.1 Returns Policy
Except in relation to faulty or incorrectly supplied goods where
your statutory rights are unaffected the following items may not be
returned: Hampers, food, beverages and perishable goods.
If purchasing Christmas Hampers/Gift Boxes as a gift please
ensure the recipient is able to receive the Hamper/Gift Box, as
unwanted gifts or gifts refused upon delivery cannot be refunded,
however can be returned to the following address:
Harrods Hamper Centre
C/o Spicer House
Link Park
Lympne Industrial Estate
Hythe
KENT CT21 4LR
10.4.2 Cancellations and Alterations to an
order.
Please note that cancellations or alterations to orders
containing perishable goods, Food, Hampers and Gift Boxes must be
made within 24 hours of ordering (with the exception of faulty or
incorrectly supplied goods).
10.5 General Conditions for Christmas Hampers and Gift
Boxes
10.5.1 In addition to all other clauses of these
Terms and Conditions the following terms relate to the purchase of
the Christmas Hampers and Gift Boxes.
10.5.2 The terms "Hamper" and "Gift Box" are
interchangeable and defined as a collection of food and/or non-food
items packaged in a container such as printed cardboard box or
wicker basket. The type of container used for each Hamper is stated
on our website/catalogue.
10.5.3 Please note that for photographic purposes,
props such as dishes, glasses, decanters and cutlery have been used
in website/catalogue pictures and such items may not be included
with the Christmas Hamper/Gift Box. Some packaging may vary to that
shown in the picture. All Christmas Hampers and Gift Boxes are
itemised fully and are described fairly on the website/catalogue,
so please read the contents lists carefully. Please note that
ribbons are not included. All wines are 75cl and spirits are 70cl
unless stated otherwise.
10.5.4 Please note that all perishable Christmas
Hampers and Gift Boxes are marked as such on the website/catalogue
and the responsibility for the refrigeration of the perishable
components lie with the recipient.
10.5.5 All products are subject to availability.
If, due to unforeseen circumstances, it is necessary to substitute
an item within a Christmas Hamper or Gift Box, the item will be of
equal or greater value than that which it replaces. Packaging
presentation may vary.
10.5.6 Whilst we are unable to accept personalised
gift cards to be placed in the Christmas Hamper or Gift Box, we
would be happy to include a Harrods gift message card with your own
message (maximum of 150 characters). Please ensure you request this
and provide your message in the appropriate place during the
website order process or to the telephone operator whilst ordering
over the orderline. We regret that any messages can only be
provided in latin characters.
10.5.7 Confirmation of your order will be sent via
email on receipt of your order. To ensure this is a seamless
process, please ensure you provide your email address when placing
the order. If you do not have an email address we will confirm your
order in writing within 7 working days of your order being
processed.
10.5.8 We will contact you via email when your
goods are dispatched. We can also email Hamper recipients to inform
them their goods have been dispatched. If you would like to use
this service please provide the email address of the Hamper
recipients when placing the order. If you or your Hamper recipients
do not have an email address we regret to inform you that we will
not be able to confirm when your goods have been dispatched.
10.5.9 Harrods Rewards points can be earned but
cannot be redeemed for Hamper orders made online, over the
telephone or by mail order. If you have any questions about your
Harrods Rewards then you can call the Rewards Managers on +44 (0)
20 7893 8408 or email us at rewards@harrods.com.
10.5.10 All Christmas Hampers prices include VAT at
the applicable UK rate.
10.5.11 UK VAT will be automatically deducted
(where applicable) from Hampers dispatched to non-EU countries. The
deduction will be made before payment is collected.
- 11. General Conditions for Harrods Gift Cards
-
11.1 The conditions of use as set out below, the
Terms and Conditions above and any condition on the reverse of the
Harrods Gift Card itself shall apply for the Harrods Gift Card.
Please read these conditions of use in full before buying /
redeeming the Harrods Gift Card.
11.2 About Harrods Gift Cards
Harrods Gift Cards look like credit cards but act like Gift
Vouchers and are available for purchase online any denominationup
to £500. Restrictions are in place for the volume of Gift Cards
available for purchase online these will change from time to
time.
11.3 Payment
11.3.1 Price of the Gift Card is exclusive of VAT
and it will be treated as another form of tender towards future
purchases.
11.3.2 All Harrods Gift Cards ordered from this
website or by telephone must be paid for in £ sterling using the
permitted methods detailed in section 5 (Payment Methods). Please
also consider our Pricing Policy at section 6.
11.4 Redeeming Harrods Gift Cards
11.4.1 The Harrods Gift Card is redeemable in full
or part payment for goods/ services sold in Harrods Knightsbridge
store and online.
11.4.2 Harrods Gift Cards cannot be redeemed via
telephone/mail order.
11.4.3 The balance on a Harrods Gift Card may be
used until either the balance is fully depleted or the Harrods Gift
Card expires (which ever occurs sooner).
11.4.4 To redeem your Gift Card, you will need to
enter your Gift Card number (on reverse of card) and pin code (in
scratch-off panel on reverse of card).
If there is an insufficient balance on the Gift Card to cover
the order total, you may pay the remainder using a credit/debit
card or further Gift Cards. Up to 5 Gift Cards may be used in one
order.
Please note that the total balance of a Gift Card will be used
before a second payment method is requested in a single order
11.4.5 Harrods Gift Cards will expire after 24
consecutive months of non-Use. ("Use" for the purposes of this
terms includes making a balance enquiry.) After this date you can
obtain a replacement card for the remaining value by visiting our
Knightsbridge store and returning the old Harrods Gift Card.
11.4.6 You may check the expiry date of your
Harrods Gift Card at Harrods Knightsbridge store or by calling 020
7893 8795.
11.4.7 A maximum card balance of £10,000 applies to
all Harrods Gift Cards.
11.4.8 Amex customers must call their bank to
notify them before ordering should the delivery address be
different from their card billing address.
11.4.9 Harrods Gift Cards will be dispatched
separately from other items on your order.
11.5 How To Check The Balance
11.5.1 When using the Harrods Gift Card, the
balance will be displayed on the bottom of your till receipt.
11.5.2 You may also check the balance of a Harrods
Gift Card at Harrods Knightsbridge store or by calling 0870 730
4438. You can also check the balance of a Gift Card online by
clicking here.
11.6 Lost Or Stolen Cards
Harrods is not responsible for lost, stolen or damaged Harrods
Gift Cards, once issued. The Harrods Gift Card cannot be replaced
if lost, stolen or damaged.
11.7 Returns
11.7.1 Gift Cards are non-refundable.
11.7.2 You cannot transfer the balance of a Harrods
Gift Card onto another Harrods Gift Card.
11.7.3 Any refund of an item purchased using a
Harrods Gift Card in-store will be made in accordance with Harrods
Store Policy.
11.7.4 Items purchased online using a Harrods Gift
Card will be refunded in accordance with our standard Returns
policy (please see section 4). Any monies which are due to be
refunded will be issued onto a new Harrods Gift Card. Remaining
balanced on a Harrods Gift Card may not be transferred to a cash
equivalent.
11.8 These conditions of use may be altered from
time to time where we consider it reasonable and necessary to do
so. The current conditions of use will be available at all times at
our Knightsbridge store.
- 12. Harrods Rewards
-
12.1 If you are a Harrods Rewards loyalty scheme
member, you may accumulate Harrods Rewards Points on your Rewards
Card on qualifying online purchases. Exceptions include purchases
of Harrods Gift Cards.
12.2 Harrods Rewards Points and Loyalty Gifts
cannot be redeemed online.
12.3 For further information relating to Harrods
Rewards visit the Harrods Knightsbridge Store or call our Harrods
Rewards Managers on +44 (0) 20 7893 8408 or visit www.harrods.com/rewards.
- 13. The Website
-
13.1 We may change the Harrods website and correct
or update information (including product information) on it or
change these terms and conditions at any time without notice.
13.2 Except in relation to the description of
products and services available for order from our website, we do
not guarantee and are not responsible for the accuracy of any
information provided on the website.
13.3 You may access and use the website for your
personal, non-commercial use. Provided you retain all copyright and
proprietary notices, you may:
13.3.1 retrieve and display the content of the
website on a screen;
13.3.2 print copies of the content for your own
personal use; and
13.3.3 store the content in electronic form (except
that you may not store it on any server or other storage device
connected to a network).
13.4 You may not use this website or its
contents:
13.4.1 for commercial purposes;
13.4.2 for resale purposes including the systematic
extraction and/or re-utilisation of any part of the contents of
this website (eg. item listings, descriptions, prices);
13.4.3 to download (other than page caching) or
modify the website, or any portion of it;
13.4.4 to interfere with or disrupt any network or
web site connected to this website or gain unauthorised access to
other computer systems;
13.4.5 to interfere with the enjoyment or use of
the website by any other person;
13.4.6 for any purpose which is unlawful.
13.5 In addition you may not in relation to this
website, use any:
13.5.1 data mining, robots, or similar data
gathering and extraction tools;
13.5.2 framing techniques to enclose the trade
marks, logos and other proprietary images, text layouts and formats
which we use on the website;
13.5.3 meta tags or any other "hidden text" which
uses our name or trade marks.
13.6 Using this website does not give you
permission to link to it or to use any of the trade marks, designs,
get-up and/or logos contained within it.
13.7 We do not represent or warrant that the
material contained in the website, any of the functions of the
website and the server will operate without interruption or delay
or will be error-free, free from defects, viruses or bugs or
compatible with any other software or material. The website is
provided "as is". Accessing the website is entirely at your own
risk.
13.8 You must not transmit through or to our
website any defamatory, threatening, obscene, distressing, harmful
or pornographic material or material which may infringe upon the
rights of others (including intellectual property rights, rights of
confidentiality or rights of privacy) or which does not comply with
all relevant laws.
13.9 This website and its content including all
text, graphics, logos, button icons, images, data compilations and
software used in connection with this website, is our property or
that of our suppliers and is protected copyright, trade marks,
database rights and other intellectual property rights.
13.10 This website may include links to third party
web sites ("Third Party Site(s)") from time to time. You
acknowledge and agree that we will not be responsible for the
availability of such Third Party Sites and will not be responsible
or liable for any content or services available from such Third
Party Sites. You should check the privacy statements and terms and
conditions of use of Third Party Sites accessible from this
website.
- 14. Liability and Indemnity
-
14.1 We do not exclude or limit our liability or
the liability of any other person for fraudulent misrepresentation
or for death or personal injury resulting from our or their
negligence. Except as set out above and in relation to our
contractual obligations to supply goods and/or services following
acceptance of orders placed on our website, neither we nor any of
our agents, affiliates, directors, employees or other
representatives will be liable in contract, tort, negligence or
otherwise for any loss or damage whatsoever in any way connected
with your use or misuse of the website or customer services. We
shall not be liable for any indirect, or consequential loss of
whatever nature, including damage to software or hardware, loss of
data, damage for loss of business, loss of profits, or any other
indirect or consequential loss arising out of or in connection with
your use of the website or customer services (including without
limitation, any such loss arising out of or in connection with any
order placed on the website or through the Orderline, whether or
not accepted by us).
14.2 You agree to indemnify us and our agents and
officers, directors and employees, immediately on demand, against
all claims, liability, damages, costs and expenses, including legal
fees, arising out of any breach of these Terms and Conditions by
you.
14.3 We may terminate your use of the website
immediately if we consider that you have breached these Terms and
Conditions.
- 15. Privacy and Communications
-
15.1 When you place orders online or by telephone,
we collect certain personal and transactional information (eg name,
address, email address, credit/debit card details) from you. For
details on how we use this information, please read our Security
and Privacy policy.
15.2 To fulfil our obligations to you under these
Terms and Conditions we communicate with you by email and by
posting notices on the website. You agree to receive communications
from us electronically in this way and that electronic
communications will satisfy any legal requirement for
communications to be in writing.
- 16. Jurisdiction
-
The website and telephone Orderline are controlled and operated
in the UK. These Terms and Conditions and all matters connected
with any order you place on our website or over the telephone are
governed by English law and you agree to submit to the exclusive
jurisdiction of the English courts in relation to all matters
connected with or arising out of the website or your use of
customer services or any order you place on the website or through
the Orderline.
- 17. General
-
17.1 We may change these Terms and Conditions at
any time. If any of these terms and conditions are invalid or
unenforceable, the remainder of these terms and conditions shall
continue to have full force and effect.
17.2 We will not be responsible to you for any
delay or failure to comply with our obligations under these Terms
and Conditions if the delay or failure arises from any cause beyond
our reasonable control.
17.3 If you breach these Terms and Conditions and
we take no action we will still be entitled to use our rights and
remedies in other situations where you are in breach.
- 18. Customer Support
-
Please contact our Harrods Direct Customer Care Team in the
event of any queries:
0845 605 1234 (UK only) or +44 (0)20 8479 5100 (outside UK)
Fax: +44 (0) 20 8479 5225
Lines are open Monday to Friday 9.00am - 5.00pm.
Email: harrodsdirect@harrods.com
*Local rate number for BT users only. As mobile
and other network call charges may vary, please refer to your
service provider for more details.
- 19. WEEE Guidelines
-
Recycling household electrical equipment - customer
statement
With effect from July 2007, the UK"s Waste Electrical and
Electronic Equipment (WEEE) Regulations require that all producers
of electrical equipment are now obliged to pay for recycling of
household electrical goods, where previously this bill was met by
councils or items were not recycled at all. These regulations also
require that all retailers both actively assist in delivering a UK
wide WEEE collection infrastructure and encourage the participation
of consumers in recycling electronic equipment.
So that you can get your waste electrical goods recycled, we
have contributed towards a national fund to assist local councils
to further develop their existing waste electronics collection
facilities, which will in turn allow producers of this equipment to
meet their obligations.
Not all council sites are suitable to collect all types of waste
electrical goods but to find out your nearest participating site
(including other collection facilities that may not be operated by
the council) and for advice on all aspects of recycling at home,
please visit www.recycle-more.co.uk.
Don't forget to have your postcode ready to use in the "recycling
facilities" locator.
Electronic waste is one of the fastest growing waste streams and
much of it can be recycled and resources recovered to make new
consumer goods. To remind consumers of the collection methods
available which in turn allow recycling to take place, all
electrical items sold now carry the "crossed out wheeled bin"
symbol. To ensure your waste electronics don't contribute to
damaging the environment, please use www.recycle-more.co.uk and
recycle today.
Compliance with the UK Waste Electrical and Electronic
Equipment Regulations
In order to partially meet our obligations as a distributor as
defined in the UK Waste Electrical and Electronic Equipment (WEEE)
Regulations (SI 2006 No. 3289 - 11 December 2006) (referred to
hereafter as "the WEEE Regulations"), we have opted to become a
full member of the Distributor Take back Scheme (DTS). Membership
of the DTS is defined in regulation 35 of the WEEE Regulations and
delivers exemption from the requirements of regulation 31 (to
"ensure that WEEE from private households can be returned to him
free of charge and on a one-to-one basis") and regulation 34(1)
(maintenance of records).
As a member of the DTS, we have made a financial contribution
toward the development of the network of Designated Collection
Facilities (DCFs) instead of offering instore take back of WEEE.
This financial contribution is described in paragraphs 83 to 88 of
the UK WEEE guidance, and has been used to improve the WEEE
collection facilities located at Local Authority Civic Amenity
sites. In addition, through our support of the national recycling
website, recycle-more.co.uk, we will also meet our obligations
under regulation 33 to make information available to users of EEE
in private households on -
the requirement on each Member State under Article 2 of the
Directive to minimise the disposal of WEEE as unsorted municipal
waste and to achieve a high level of collection of WEEE for
treatment, recovery and environmentally sound disposal;
the collection and take back systems available to them;
their role in contributing to the reuse, recycling and other
forms of recovery of WEEE under these Regulations;
the potential effects on the environment and human health as a
result of the presence of hazardous substances in EEE;
and the meaning of the crossed out wheeled bin symbol.
- 20. Competitions
-
General Competition Terms and
Conditions
The following terms and conditions to apply to competitions and
prize draws unless otherwise stated:
1. Prize draws and competitions are not open to
employees (and their immediate families) of Harrods, their agents,
or anyone connected with the competition or prize draw in
question.
2. Only one entry per person. Collective and/or
proxy entries are not allowed. Where applicable complete the
webform or send in your paper entry form.
3. All prizes are subject to availability and
Harrods reserves the right to exchange them for items of equal or
greater value.
4. Prizes are non-transferable and cannot be
exchanged for cash.
5. Where applicable, paper entry forms must be on
the official entry form in ink. Any damaged, defaced or illegible
entry forms will be automatically disqualified.
6. All paper entry forms become the property of
Harrods and will not be returned.
7. No responsibility is accepted for any paper
entry forms lost or damaged.
8. An independent person will supervise the
competitions and prize draws. In respect of prize draws, the
winner(s) will be drawn at random from all valid entries received
by the closing date. In respect of competitions, the winner(s) will
be the entrant(s) who, in the opinion of independent judge,
complete(s) the skill-based task in the most apt, impressive and
appropriate manner (the judge's decision is final).
9. No correspondence will be entered into regarding
the selection of the winner(s).
10. To request the name and county of the
winner(s), please send a stamped self-addressed envelope to
Marketing & Communications, Harrods Limited, Knightsbridge,
London SW1X 7XL after the date for selecting the winner.
11. The winner(s) agree to have their name(s)
published as winner(s) and to take part in any publicity arranged
by or on behalf of Harrods in connection with the applicable prize
draw or competition.
12. Prizes unclaimed after 60 days will be deemed
to have been forfeited and Harrods reserves the right to offer the
prize to another entrant.
13. The prize draws and competitions are governed
by English law and are subject to the exclusive jurisdiction of the
English Courts.
14. By entering a prize draw or competition, each
entrant agrees to be bound by these terms and conditions.
15. For any competition involving hampers, the competition is
only valid for UK entrants only.
Twitter Competition
1. The competition is open to all mainland UK
residents aged 18 years and over.
2. There will be one winner and one prize, which is a
'harrods.com £1000 voucher'. The voucher is valid for 6 months from
30th September 2011 to 31st March 2012 and can only be used in one
transaction. The voucher is non-refundable and no change will be
given if voucher is not used in full in one transaction. The
voucher may only be used online at harrods.com and may not be used
in store.
3. To enter, entrants must be a follower of
@HarrodsofLondon on Twitter.
4. Entrants using multiple Twitter accounts to enter
will be disqualified.
5. Entries must comply with Twitter's Terms of
Service (http://twitter.com/tos).
6. The promoter of this prize draw is Harrods Ltd
(No.30209), Registered Office: 87-135 Brompton Road, London SW1X
7XL.
Taittinger Competition
1. The competition is open to all mainland UK residents
2. The competition is only open to entrants who are aged 18 years
and over.
- 21. Our Details
-
Harrods Limited
Registered in England: 00030209
Registered office:
87/135 Brompton Road,
London, SW1X 7XL
VAT number: 629 273 423
- 22. Harrods Christmas Magazine Food Orders
- For the Terms and Conditions applicable to ordering a Hamper
from the Christmas Magazine, please refer to the terms and
conditions for Harrods Hampers online "Hampers and Gift Boxes". For
the Terms and Conditions applicable to all other food orders from
the Christmas Magazine, please see below:
1. Delivery Information
1.1 The delivery costs for food orders via the
Harrods Magazine Food Order form are as follows:
1.1.1 Customers who spend £50 or more on food
orders and live within an SW1, SW3, SW7, SW10, W1, W8, W11, W14 or
NW1 postcode will receive a complimentary delivery service.
1.1.2 Customers outside the above catchment area
and within the designated Harrods van delivery radius, home
deliveries will incur a minimum fee as follows:
- Orders up to £49 = £8.50 delivery
- Order of £50 or more = £6.50 delivery
1.2 To ensure premium quality, fresh food can only
be delivered within the M25.
1.3 All orders require 48 hours' notice and must be
placed by Thursday 15th December 2011 for guaranteed delivery (or
collection) by Christmas Eve. For order forms received by post, a
member of the Food Orders team will call you to arrange
collection/delivery dates and time slots as well as any specific
delivery details.
1.4 Deliveries can only be made within the UK.
2. How to Order
2.1 Orders can be taken by telephone, in-store and by
post. The Harrods Food Orders team is available from Monday to
Saturday from 10am to 8pm; Sunday 12 noon to 6pm.
2.1.2 Telephone: 020 7893 8041 or 020 7225 5914.
In-store: Ground Floor, Food Orders Desk, Food Halls.
2.1.3 By Post: A freepost address has
been provided for the Harrods Magazine Food Order Form only. This
address is: Freepost RSSJ-BCUU-ATLB
Food Order and Hampers
Harrods
87-135 Brompton Road
London
SW1X 7XL
This address must be written as indicated exactly onto a letter
sized envelope, dimensions; Length: 240mm max; Width: 165mm max;
Thickness: 5mm max; Weight: 100g max. Any letters larger than these
dimensions may incur a further cost to the customer.
2.1.3.1 When ordering by post you will receive an
order confirmation email to the address on your order within five
working days of the Food Orders team receiving your order. It is
the customer's responsibility to contact the Food Orders team
should they not receive an order confirmation email within five
working days.
3 Returns and Cancellation Policy
3.1 Except in relation to defective or incorrectly
supplied goods where your statutory rights are unaffected the
following items may not be returned: hampers, food, beverages and
perishable goods.
3.2 If purchasing Christmas Hampers/Gift Boxes as a
gift please ensure the recipient is able to receive the Hamper/Gift
Box, as unwanted gifts or gifts refused upon delivery cannot be
refunded. Such unwanted or undelivered gifts will be returned to
the following address, where they will be available for
collection:
Harrods Hamper Centre
C/o Spicer House
Link Park
Lympne Industrial Estate
Hythe
KENT CT21 4LR
3.3 Please note that cancellations or alterations
to orders containing perishable goods, Food, and Hampers must be
made within 48 hours of ordering (with the exception of faulty or
incorrectly supplied goods).
4 General Conditions for Food Order forms
4.1 In addition to all other clauses of these Terms
and Conditions the following terms relate to the purchase from
Harrods Christmas Food Magazine.
4.2 Please note the responsibility for the
refrigeration of the perishable goods lies with the recipient.
4.3 All products are subject to availability. If,
due to unforeseen circumstances, it is necessary to substitute an
item, the item will be of equal or greater value than that which it
replaces. Packaging presentation may vary.
4.4 Confirmation of your order, however it is
placed, will be sent via email on receipt of your order form. To
ensure this is a seamless process, please ensure you provide your
email address when placing the order. If you do not have an email
address we will confirm your order in writing within 7 working days
of your order being processed.
4.5 Harrods Rewards points can be earned but cannot
be redeemed on food orders made over the telephone or by mail
order. If you have any questions about your Harrods Rewards then
you can call the Rewards Managers on +44 (0) 20 7893 8408 or email
us at rewards@harrods.com.
4.6 All food prices include VAT at the applicable
UK rate.
4.7 In order to place a Harrods Christmas Magazine
Food order you must be over 18 years old and live within the
UK.
- 23. Fresh Fruit and Vegetable Hampers
- Our Fresh Fruit and Vegetable Hampers contain personally
selected perishable produce from Harrods. Due to season and
availability, these products are subject to change. The Hampers are
non-returnable. Please see 9.4.2 for more information regarding our
Returns Policy.
1.1 General delivery information
Fresh Fruit and Vegetable Hampers are only available to selected
postcodes in and around London - please view the below table to see
if your postcode is eligible for delivery.
| Post code |
Delivery days (selected during checkout
process) |
| E 1, 14 |
Daily delivery
|
| E 98 |
Daily delivery |
| EC 1 - 4 |
Daily delivery |
| N 1, 2 |
Daily delivery |
NW 2, 4, 6, 11
|
Daily delivery |
| NW 1, 3, 8 |
Daily delivery |
SW 2, 4, 8, 9, 11 -
20
|
Daily delivery |
| SW 1, 3, 5, 6, 7, 10 |
Daily delivery |
| W 1, 2, 6, 8, 9, 11, 14 |
Daily delivery |
W 3, 4, 5, 7, 12, 13
|
Daily delivery |
WC 1, 2
|
Daily delivery |
| SE 1 |
Daily delivery |
Delivery is available Monday to Saturday.
Payment for all Fresh Fruit and Vegetable Hampers products will be
taken on despatch.
Please note all delivery charges are fixed at a standard rate of
£15.95 for Monday to Saturday delivery. Orders need to be placed
before 1pm to qualify for Next Day Delivery. Please note we are
unable to deliver Fresh Fruit and Vegetable Hampers on a Bank
holiday and on Sundays.
Please note there is a delivery capacity per day for Fresh Fruit
and Vegetable Hampers. When that capacity has been reached, the
next available date for delivery will automatically be offered to
customers.
Please note that all Fresh Fruit and Vegetable Hampers will be
delivered by Harrods vans. Non-perishable products purchased in the
same order will be despatched by a different carrier and will
arrive separately.
1.2 Returns Policy
Except in relation to faulty or incorrectly supplied goods where
your statutory rights are unaffected, Fresh Fruit and Vegetable
Hampers (including all their contents) may not be returned.All
items are subject to availability. We reserve the right to
substitute any unavailable products with replacement products of
similar or higher value.
If purchasing Fresh Fruit and Vegetable Hampers as a gift please
ensure the recipient is able to receive the Hamper, as unwanted
gifts or gifts refused upon delivery cannot be refunded, however
they can be returned to the following address:
Harrods Direct Customer Returns,
Trevor Square,
Off Lancelot Place, London SW7 1DT
1.3 Cancellations and Alterations to an order
We regret that you may not cancel an order for Fresh Fruit and
Vegetable Hampers once your order has been placed.
All items are subject to availability. We reserve the right to
substitute any unavailable products with replacement products of
similar or higher value.
1.4 General Conditions for Fresh Fruit and Vegetable
Hampers
1.4.1 In addition to all other clauses of these Terms
and Conditions, the following terms relate to the purchase of the
Fresh Fruit and Vegetable Hampers.
1.4.2 The term "Hamper" refers to a collection of
food items packaged in a container such as a wicker basket. The
type of container used for each Hamper is stated on our
website.
1.4.3 Please note that for photographic purposes,
props such as dishes, glasses, decanters and cutlery have been used
in website/catalogue pictures and such items may not be included
with Fresh Fruit and Vegetable Hampers. Some packaging may vary to
that shown in the picture. All Fresh Fruit and Vegetable Hampers
are subject to availability and contents may vary depending on
seasonality. Please note that ribbons are not included. All wines
are 75cl and spirits are 70cl unless stated otherwise.
1.4.4 Please note that all Fresh Fruit and Vegetable
Hampers include perishable items and the recipient is responsible
for the refrigeration of the perishable components.
1.4.5 Whilst we are unable to accept personalised
gift cards to be placed in Fresh Fruit and Vegetable Hampers, we
would be happy to include a Harrods gift message card with your own
message (maximum of 150 characters). Please ensure you request this
and provide your message in the appropriate place during the
website order process. We regret that any messages can only be
provided in Latin characters.
1.4.6 Confirmation of your order will be sent via
email upon despatch of your order. To ensure this is a seamless
process, please ensure you provide your email address when placing
the order.
1.4.7 Harrods Rewards points can be earned but cannot
be redeemed for Hamper orders made online, over the telephone or by
mail order. If you have any questions about your Harrods Rewards
then you can call the Rewards Managers on +44 (0) 20 7893 8408 or
email us at rewards@harrods.com.
- 24. 20% Promotion
-
This offer is available online at harrods.com from Monday 23rd
January 2012 until midnight Wednesday 29th February 2012. This
offer only applies to customers who checkout using the email
address to which the promotional message has been sent. The 20%
offer is available on online purchases only, and excludes certain
products including Gift Cards, Hampers, Escada, Agent Provocateur,
selected sunglasses and selected products. Third party suppliers
and products with a special delivery charge are also excluded. The
20% discount cannot be backdated. Harrods staff are excluded. This
offer cannot be used in conjunction with any other previous offer
or in-store. This offer is only available on one transaction. This
offer cannot be exchanged for cash, nor can the discount form part
of any refund.
- 25. Black & Brown London Gift With Purchase
-
This offer ends at midnight Monday 27th February 2012. Only 20
Black & Brown London bracelets available. These will go to the
first 20 orders of a Black & Brown London item. Only one
bracelet will be sent per customer. The gift will be delivered
separately to your order.
Last updated on 10th February 2012