Visitor Guidelines

It is for these reasons that Harrods kindly asks all visitors to:

• Please ensure all clothing is clean and presentable and that the appropriate footwear is worn while in the store. Refrain from wearing clothing which may reveal intimate parts of the body, or which portrays offensive pictures or writing. For full details of the Harrods Dress Code, please click here
• Refrain from wearing crash helmets in the store.
• Carry small rucksacks in your hand or on your front rather than on your back or shoulder. This is both to prevent damage to displays and for the comfort of all our customers. Harrods provides a left luggage service where large bags and rucksacks can be left for a small cost.
• Refrain from eating and drinking, except in our cafés and restaurants. There are over 30 eateries in-store. View restaurants »
• Refrain from taking photos in any of the Jewellery departments, Banking Hall, and the Safe Deposit or at the request of security personnel.
• Please note unaccompanied children under the age of 15 will not be granted permission to enter the store.

Group Guidelines

• There are periods, when the store is at its busiest, where Harrods has to take the difficult decision to deny access to tour parties and larger groups of visitors.
• We would ask that all large parties split into groups of no more than four persons.
• All groups must be accompanied by a group leader.
• On arrival the group leader must report to Door 5 (situated in Hans Crescent) and inform the security officer who will then brief the group leader. Emergency contact details are required to be left at the Concierge Desk (situated on the Lower Ground Floor) should we need to contact the group.
• Groups with children under the age of 15 must be accompanied by an adult.