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ESG

At Harrods, we are committed to operating our business in a way that drives positive change and creates a more sustainable future. Harrods operates under the high standards and premium expectations of brands within the luxury sector, and our Environmental Social & Governance (ESG) strategy is an important element of this.

Our vision is to operate at the highest environmental integrity while delivering premium-quality services and products.

Our Approach to ESG

Our strategy, the Harrods Path, is one which aims to have the highest impact on those areas where we have the most control. We want to improve the efficiency of our operations, drive down the impact of our direct footprint, use our position with suppliers and brands to drive positive change and support brand partners in their own sustainability journeys.

Michael Ward portrait photo

“We are on the path towards our ambitious plans to operate as a leading sustainable luxury business.”

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The Harrods Path focuses on three core areas: de-carbonisation, circularity and people. It’s built upon five pillars that keep us on our path to a more sustainable future:

  • Our Business
  • Our Products
  • Partnerships & Innovation
  •  Our People
  •  Our Community
  • Harrods Path to a Sustainable Future

    Harrods Path to a Sustainable Future

    Our ESG logo represents the journey we’re on to drive positive change – protecting our planet, communities and people. Whenever you see it across our platforms and in our stores, you’ll know that you’re looking at one of our sustainability initiatives.

Our Sustainability Pillars

Our pillars establish sustainability goals which consider our people, products, partnerships and operations. They also ensure we are committed to creating a meaningful impact in our local and global communities.

  • OUR BUSINESS

    OUR BUSINESS

    We aim to make responsible decisions in every part of our business, particuarly the way we operate our Knightsbridge store, offices and distribution centre. We are committed to minimising our impact on the environment across all our sites, through year-on-year reductions in our carbon footprint, responsible water and waste management, and improvements across packaging.

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  • PRODUCTS icon

    OUR PRODUCTS

    Our aim is to accelerate circular systems that enable the sourcing of materials, ingredients and products based on the principles of circularity and regeneration. They should have the highest climate responsible standards and be produced in a way that upholds the human rights and health and safety of all workers.

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  • PARTNERSHIP & INNOVATION

    PARTNERSHIP & INNOVATION

    We work with our wider industry, partners and brands to introduce business models and develop concepts that strengthen sustainability across the business and sector.

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  • OUR PEOPLE

    OUR PEOPLE

    We know our people care about sustainability and want to play their part, so we seek to foster an environment that’s inclusive, engaging, motivating and inspiring for all. We want to take our colleagues on the Harrods Path so that they can make educated choices and play an active role in achieving our goals. By creating a culture where sustainability becomes a daily focus, we can facilitate positive and sustainable change for our business and our employees.

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  • OUR COMMUNITY

    OUR COMMUNITY

    Through our Community Pillar, we seek to empower people and communities around the world, drive positive social and environmental change, and create opportunities for our colleagues to make a lasting impact. By harnessing the strength and breadth of the global Harrods community and working with carefully selected charity partners, we are committed to making a meaningful difference in the communities. We will create opportunities, inspire creativity and protect the environment, securing a healthy planet and better future for generations to come.

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