Plan Your Visit
We're Open for Business
With new safety and social-distancing measures in place, shopping in-store looks a little different, but you’re in the right place to find out how we’ve made Harrods a safer place for everyone. Browse this page to find out more and discover what’s open, and click the link below to read our FAQs ahead of your visit.
Please note, it is mandatory to wear a face covering when shopping in-store. If you do not wear a face covering, you will be asked to leave Harrods. If you are exempt from wearing a face covering, please help us to support you by carrying documentation.
What’s on your itinerary?
Whether you’re visiting your favourite department or shopping the sale, in order to maintain social distancing measures, we’ve listed the best entrances to get you where you want to go, in the event of a queuing.
Need to Know
How to navigate the store, which departments and services are available, and what new safety measures we’ve implemented – read on to find out the answers ahead of your visit.
All standard entrance doors are open, but we’re using various technologies to monitor the number of customers within the store to allow for social distancing. Once we’re at capacity, entrance doors will close until enough customers have exited to allow more in. Queuing is a possibility. If queuing is required, it will be looked after by the Harrods Security team. Social distancing champions are available throughout the store to offer support and advice. And lifts and escalators remain in operation, albeit at reduced capacity, to ensure the store remains accessible to all. We encourage customers to shop alone where possible. If shopping with children or in a group, please remain mindful of social distancing measures.
We've implemented new safety measures throughout the store – look out for helpful signs that will guide your journey while ensuring your safety.
Have a Question?
Look no further than our Frequently Asked Questions page for the answers to everything from how to get to us to what exclusive services are available in-store.
The Harrods App
Your in-pocket guide to the latest goings-on at Harrods. Find the brands you love with the in-store navigation tool, discover the events happening on each floor and read Harrods Stories on the go.
Become a Harrods Rewards Member
The ultimate way to experience Harrods, become a Rewards member to earn points on your purchases, get Cash Rewards, unlock member-only benefits and gain exclusive access to Sales and events. Plus, our Rewards card is now available to download to your phone, so you’ll always have it with you.
Shop the Store From Home
Unlock every in-store department with our remote Personal Shopping service. From gifting inspiration to the lowdown on new arrivals, the Personal Shopping team is on hand to offer one-to-one advice.