House House showing Order progress Grid View Icon Grid View Icon List View Icon List View Icon Padlock Icon Padlock Icon Window Link Icon Window Link Icon Order Number Location Order Number Location Gift Card Number Location Gift Card Number Location Gift Card Pin Location Gift Card Pin Location Location Pin Location Pin Circle Contact Email Contact Us Footer Page Icon Circle Contact Instore Contact Us Footer Page Icon Circle Contact Phone Contact Us Footer Page Icon User Shape Mobile Header Account Icon Skip to Content
USD$
Cancel

Online FAQs

Creating An Online Account

How do I register for an account?
Please go to our Register page to register for an online account with Harrods.

Managing Your Online Account

How do I sign in and sign out of my account?
Select the 'Sign In' option at the top of the page and enter your username and password. To sign out of your account, please select the 'Sign Out' option.

How can I change my details?
Please select 'Change Personal Details' after signing in. You can log in to your account on the Sign In page.

I have forgotten my password. What can I do?
You can request a new password by clicking on 'Forgotten Password?' on the Sign In page. We will reset your password and send you a new one.

If you can't remember the email address you registered with, or if you have problems signing in to your account, then please contact our Customer Loyalty team.

How do I unsubscribe from the mailing list?
Please follow the 'unsubscribe' link from any of our email newsletters. Alternatively, you can let us know by telephone or email.

It can take up to four weeks for your preferences to be registered on our system, so you may still receive emails from us during this period.

Product Availability

Why can’t I find a product that I saw in-store?
As our online offering only includes a select range of merchandise, certain products are not available. If you have seen a product in our Knightsbridge store that it is not available online, please contact the store to place an order.

Delivery (UK)

What are my delivery options?
Please see our Delivery & Returns page for a list of the delivery options we offer. Further information on delivery is available in our Terms & Conditions.

What happens if I miss my delivery?
If our couriers are unable to obtain a signature they will attempt one further delivery at a later date.

If this delivery attempt is also unsuccessful, a calling card will be left and your parcel will be returned to your local carriers’ depot.

How can I track my order?
Please go to the Track Your Order page to track your order. You will need to enter your order reference number, which is provided in your order confirmation email.

Returns (UK)

How do I return my products?
Please see our Delivery & Returns page for information on how to return your products.

What is your Returns policy?
Please refer to our Delivery & Returns page for details of our returns policy.

Your Order

How do I know that I have successfully placed an order?
We will send you an email to acknowledge that we have received your order. You can track your parcel online by clicking the link shown on your email or by signing in to your online account and selecting 'Order History'.

Please see our Terms & Conditions for further information on how to place an order online.

Can I cancel or amend my order?
Please contact our Customer Loyalty team should you wish to cancel or amend your order and a member of the team will guide you through the process.

Please see our Terms & Conditions for further information on your cancellation rights.

Payment

How can I pay?
We accept the following payment methods online:

  • Visa
  • Visa Debit/Delta
  • MasterCard
  • JCB
  • Maestro UK and International
  • American Express
  • PayPal
  • Alipay
  • China UnionPay
  • Harrods Gift Card

The payment methods accepted may vary depending on the currency in which you wish to pay or the destination country.

Please see our Terms & Conditions for further information on how you can pay for your order.

When will I be charged?
When an order is placed, we request a pre-authorisation for the value of the order from your bank/card issuer to ensure that the funds are available. However, this remains simply a pre-authorisation request until the order is shipped, at which point we take payment*.

We have found that some card companies show the initial request and the later charge as two separate entries; we only charge your card once and any 'second' charge is only temporary.

*Please note that for delivery of hampers, payment will be taken at the time you place your order.

 

International Shopping

Please see our Delivery & Returns page for a list of countries we deliver to.

 

Which currencies can I pay in?
You are able to pay for your order in any of the following currencies:

Australian Dollar Egyptian Pound Pakistani Rupee
Bahraini Dinar Euro Panamanian Balboa
Bangladeshi Taka Honduran Lempira  Paraguayan Guarani 
Barbados Dollar  Hong Kong Dollar  Peruvian Nuevo Sol 
Belize Dollar Hungarian Forint  Philippine Peso 
Bolivian Boliviano Indian Rupee  Polish Zloty 
Brazilian Real  Indonesian Rupiah  Qatari Riyal 
British Pound Israeli Shekel  Romanian New Leu 
Bulgarian Lev   Jamaican Dollar  Russian Ruble 
Cambodian Riel  Japanese Yen  Saudi Riyal 
Canadian Dollar  Jordanian Dinar Singapore Dollar 
Cayman Islands Dollar  Kuwaiti Dinar South African Rand 
Chilean Peso Lebanese Pound  South Korean Won
Chinese Yuan Renminbi  Malaysia Ringgit  Sri Lankan Rupee 
Colombian Peso  Maldivian Rufiyaa  Swedish Krona 
Costa Rican Colón  Mexican Peso  Swiss Franc 
Croatian Kuna  New Zealand Dollar  Taiwan Dollar 
Czech Republic Koruna  Nicaraguan Córdoba Thai Baht 
Danish Krone Norwegian Krone Turkish Lira 
Dominican Peso  Omani Rial  United Arab Emirates Dirham
United States Dollar    

 

You can change the currency by clicking on the flag icon at the top of the page and select your preferred currency and delivery destination. You can also update your currency of choice during checkout.

International orders can also be placed in UK Pounds Sterling.

UK orders can only be placed in UK Pounds Sterling.

How do I know what duties and taxes I will pay?
All prices shown on the website are inclusive of local VAT or sales taxes for your chosen delivery destination, where applicable. In addition, for orders delivered outside the UK, local import taxes may be applied to your order.

Please see our Terms & Conditions for further information on pricing and import taxes.

Which products cannot be exported?
Due to customs and safety issues, we cannot export all products out of the UK. Please see our Delivery & Returns page for full details.

Products that cannot be exported from the UK are marked with a UK Delivery Only symbol.

What is Borderfree?
Harrods partners with Borderfree to provide our international customers with product prices in the currency of their choice, and a guaranteed price for their order in their chosen delivery country, with all required local duty and taxes already paid.

Please see our Terms & Conditions for more information.

How do I know my order was placed?
We will send you an email to acknowledge that we have received your order. We will confirm your order when it has been dispatched, and a tracking email will also be sent to you, which will include the tracking number and the carrier details for the shipment.

To track your order, please visit www.borderfree.com/#/track.

How do I return my product/s if I am buying from abroad?
To return a product that is part of an international order, please contact our Customer Loyalty team who will guide you through the process.

Gift Cards

Can I purchase a Harrods Gift Card online?
Gift Cards that are purchased online are only available for UK delivery. These will be dispatched separately to the rest of your order and will be sent by Royal Mail (with estimated delivery times of 3-5 working days).

If you would like to send a Gift Card abroad, please contact our Customer Loyalty team.

You may purchase a Harrods Gift Card online. The card can be loaded with any amount from £10 to £500. If you would like to purchase any Gift Cards with a higher value, please visit our Customer Loyalty team in-store.

How do I use a Gift Card online?
At the checkout, enter your Gift Card number and pin code. The number is located on the reverse of your card and the pin code is located under the scratch-off panel.

Up to five Gift Cards may be used in a single order. The total balance of one Gift Card will be used before a second payment method is requested.

Harrods Gift Cards can only be used as payment for orders being delivered to the UK and being paid for in UK Pounds Sterling.

How can I check my Gift Card balance?
Please visit the Gift Card Balance page to check your balance. You will need to enter the 16-digit number located on the reverse of your card.

 

Hampers

Can you deliver hampers outside of the UK?
Harrods is restricted from delivering hampers to certain countries due to local customs restrictions on specific products. Details of restrictions are provided on each hamper page. Please see the International Delivery section of our Delivery & Returns page for full details.