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Harrods Rewards Terms & Conditions

These terms and conditions govern the Harrods Rewards loyalty programme operated by Harrods Limited of 87-135 Brompton Road, Knightsbridge, London SW1X 7XL (Company No. 30209) (“Harrods”) under which cardholders earn Harrods Rewards points on certain Harrods purchases and receive other membership benefits in accordance with the terms below (the “Programme”).

Membership

On joining the Programme, each member (“Member”) will be issued a Harrods Rewards card (“Rewards Card”) which will entitle the Member to participate in the Programme. Rewards Cards remain the property of Harrods.

Rewards Cards are limited to one per person and are for personal use by the registered cardholder only. Rewards Cards cannot be shared or distributed or used for commercial purposes.

Harrods reserves the right to suspend or cancel a Rewards Card, any benefits, or membership to the Programme, if Harrods believes the Rewards Card is not being used in accordance with these terms and conditions.

Collecting Harrods Rewards Points

Members earn Harrods Rewards Points on qualifying purchases at Harrods (as defined below in ‘Qualifying Purchases and Exclusions’) and depends on the Members’ level of spend during each calendar year (from 1st January to 31st December). Please see the Harrods Rewards section on harrods.com for further details. Harrods reserves the rights to substitute and/or change these spend levels at any time in its discretion.

Any increased points per £1 spent will take effect on the day after the purchase which takes a Member’s expenditure into a higher threshold and the increased points will not apply retrospectively to any of the previous day’s purchases within that higher threshold.

Members must present the Rewards Card at the time of payment in order to collect Harrods Rewards Points.

Requests to add Harrods Rewards Points from transactions where the Rewards Card was not presented at the time of purchase will be considered on a discretionary basis and Harrods reserves the right to limit the number of these transactions added to the Rewards Card. Points may only be earned on purchases made by the Member.

If a Member is given a refund or other financial adjustment on any transaction, the Harrods Rewards Points awarded on the transaction will be adjusted accordingly.

Qualifying Purchases And Exclusions

Subject to the exclusion of certain departments and brands, Members can earn Harrods Rewards Points on purchases made at the Harrods Knightsbridge Store, any of the Harrods UK airport shops and on harrods.com.

For a full list of excluded departments and brands, please see Excluded Departments, Brands And Services From Harrods Rewards below or contact our Customer Service team.

Cash Reward

At the end of each calendar year, the Harrods Rewards Points earned during that year will be converted to a cash-equivalent, with a value corresponding to £5 for each 500 Harrods Rewards Points earned (“Cash Reward”). Members can also convert their Harrods Rewards Points into a Cash Reward at any time by logging into their online account (Members must provide 48 hours advance notice). Any unconverted Harrods Rewards Points remaining at the end of the calendar year will be converted into a Cash Reward in accordance with the standard conversion process set out above. Any Harrods Rewards Points under 500 will not be converted to a Cash Reward and will be carried forward to the following calendar year (and will expire after 12 months of inactivity on the Member’s account).

Any Cash Reward will be credited onto the Member’s Rewards Card and shown in the current cash balance on their account (“Current Cash Balance”). The Cash Reward is available for redemption for a period of two years from the date it is issued. Any remaining Cash Reward after this period will expire. Please note that Members may have multiple expiry dates for their Cash Reward depending on the date of issue (please contact Customer Services to find out more).

To redeem the Cash Reward, Members must make a purchase in any participating department at the Harrods Knightsbridge store, present their Harrods Rewards card at the time of purchase, and advise the sales associate that they wish to spend their nominated amount of Cash Reward.

The Cash Reward cannot be used on excluded products/departments including gift cards and Harrods’ restaurants, or at Harrods airport stores or harrods.com. Please contact our Customer Service team or ask in-store for full details.

Any refund of an item purchased with a Cash Reward will be refunded/returned subject to the terms of the Harrods Rewards programme.

Harrods reserves the right in its discretion to delay issuing any part of a Cash Reward for up to 14 days after purchase in line with Harrods’ returns policy. The ability for Members to convert their Harrods Rewards Points may be subject to seasonal restrictions during Harrods sale periods.

Harrods reserves the right to suspend a Member’s Rewards Card where there is a negative Current Cash Balance, until the account has been settled.

Harrods Rewards Benefits

Members will receive benefits (“Benefits”) according to their level of spend in a calendar year (1st January to 31st December). For details about the level of spend required for each membership tier (“Membership Tier”) and Benefits for each Membership Tier please see below or contact our Customer Service team. Benefits are subject to availability and Harrods reserves the rights to substitute and/or change the Benefits at any time in its discretion.

Green Up to £1,999

  • 1 Point earned for every £1 spent
  • Exclusive discount days
  • Extra Rewards points on specially selected days

Green 2 £2000-£4,999

  • 1 Point earned for every £1 spent  
  • Exclusive discount days
  • Extra Rewards points on specially selected days
  • Invitation to Mini Harrods
  • Complimentary Harrods Magazine
  • Complimentary gift boxes
  • Complimentary UK Standard delivery in-store
  • Complimentary tea or coffee in-store

Gold £5,000-£9,999

  • 2 Points earned for every £1 spent
  • Exclusive discount days
  • Extra Rewards points on specially selected days
  • Invitation to Mini Harrods
  • Complimentary Harrods Magazine
  • Complimentary gift boxes
  • Complimentary UK Standard delivery in-store
  • Complimentary tea or coffee in-store
  • Two extra 10% discount days per year
  • Eligibility to apply for the exclusive Harrods American Express® Card
  • Complimentary basic alterations

Black £10,000+

  • 3 Points earned for every £1 spent
  • Exclusive discount days
  • Extra Rewards points on specially selected days
  • Invitation to Mini Harrods
  • Complimentary Harrods Magazine
  • Complimentary gift boxes
  • Complimentary UK Standard delivery in-store
  • Complimentary tea or coffee in-store
  • Two extra 10% discount days per year
  • Eligibility to apply for the exclusive Harrods American Express® Card
  • Complimentary basic alterations
  • Invitation to BY APPOINTMENT
  • Two hours' complimentary car parking

The above benefits are subject to change at Harrods’ discretion and subject to the following terms and conditions. To take advantage of these benefits, you must present a valid Rewards card when requested:

Points earned for every £1 spent – earn points for every £1 you spend at Harrods. Every 500 points will be converted into £5 Cash Reward, which will be loaded onto your Harrods Rewards card each February for you to spend in-store. Further terms and conditions apply to the Cash Reward. See ‘Cash Reward’ above for further details.

Exclusive discount days - enjoy an exclusive discount on your purchases at Harrods on specially selected days throughout the year. Department exclusions apply.

Extra Rewards points on specially selected days – earn even more Rewards points on your purchases at Harrods on selected days. Department exclusions apply.

Invitation to Mini Harrods – enjoy exclusive access to our children’s club, specially created for parents and their children aged up to 10. For full terms and conditions, please contact our Customer Service team.

Complimentary Harrods Magazine – subscription activated through the Member’s online Rewards account. UK residents/address only.

Complimentary gift boxes (subject to availability) – one gift box per Member per day, redeemable when requested on the day of purchase only. Excludes gift wrapping, for eligible Members only, not for sale or re-sale.

Complimentary UK Standard delivery in-store - for purchases of £250 or over. Standard delivery of 3-5 working days for mainland UK only. Not valid in Furniture & Home Accessories, Technology, Home Decoration, Tableware and Kitchenware, Gift Cards.

Complimentary tea or coffee in-store – selected cafés and restaurants in Harrods Knightsbridge only (see the current store guide for participating cafés and restaurants with the Rewards Programme symbol). One complimentary tea or coffee per Member per day.

Two extra 10% discount days per year – your choice of two extra 10% days per calendar year, per Member in Harrods Knightsbridge only (online through your Rewards account or Contact Us). 24-hours prior notice required. Not valid during 10% weekends; cannot be used in conjunction with any other offer. Department exclusions apply.

Eligibility to apply for the exclusive Harrods American Express® Card - offering additional Harrods Rewards points and benefits. Application is by invitation only. Applicants must be UK residents, aged 18 years or older. Approval subject to status, certain exclusions apply. For full terms and conditions, please contact our Customer Service team.

Complimentary basic alterations – maximum of £25 per Member per day, towards the cost of Harrods Alteration Service for items purchased on the day from our Womenswear, Menswear, Childrenswear departments only (redeemable on the day of purchase only). Only one Rewards card may be used at one time.

Anytime Rewards points redemption - convert your Harrods Rewards points into a Cash Reward at any time (online through your Rewards account or Contact Us). Further terms and conditions apply to the Cash Reward. See ‘Cash Reward’ above for further details.

Invitation to BY APPOINTMENT - personal shopping service, for terms and conditions please contact the BY APPOINTMENT team on +44 (0)20 7893 8000.

Two hours’ complimentary car parking (subject to availability) – in Harrods car park, Brompton Place, maximum two hours per day per vehicle. One benefit permitted per vehicle

Updates And Changes To The Programme

Harrods has the right to terminate the Programme or makes changes to the terms of the Programme at any time. Harrods will not be liable for any resulting loss or damage. For up-to-date terms and conditions, Members should refer to Harrods Rewards Terms & Conditions. A Member will be deemed to have accepted any changes or variations by the continued use of a Rewards Card. Members who are employees of Harrods, their affiliates or partners may be subject to additional rules and restrictions from time to time and will be notified separately.

Harrods may at any time and in its absolute discretion refuse or revoke any Member’s membership of the Programme in which case that Member’s Harrods Rewards Points will be forfeited and any unused Current Cash Balance may be cancelled.

General

Members are personally liable for any and all fees, costs, charges, claims or liabilities (including taxes) of whatever nature arising from their membership of the Programme.

Members shall notify the Harrods Customer Service team of any change of address or other personal details and of any damage, theft or loss of a Member’s Rewards Card.

Harrods shall not be liable for any damage, theft, loss or unauthorised use of any Member’s Rewards Card, Cash Reward or Current Cash Balance and Members are strongly advised to keep their Rewards Cards safe and secure.

If there is any difference between the terms and conditions as set out on harrods.com and other information provided in relation to the Programme, the terms and conditions on harrods.com will prevail.

These terms and conditions do not affect Members’ statutory rights.

These terms and conditions are governed by English law and are subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy And Your Data

Harrods Limited is the data controller of any personal information it collects about Members in relation to the Programme. Any personal information will be used in accordance with data protection legislation, other applicable laws and these terms and conditions.

By participating in the Programme, Harrods will collect and store any information provided by the Member to Harrods on enrolment in the Programme and information relating to the Member’s transactions, purchases and participation in the Programme. This will include personal data about the Member including their name, address and purchases from Harrods. Harrods may also collect any publicly available information about the Member to help Harrods to make decisions about the products and services that a Member may be interested in.

Harrods will use a Member’s personal information for the following purposes: a) administering the Programme (including the provision of Member Benefits), which may include the sharing of information with carefully selected third party partners to assist with the operation of the Programme; b) where the Member has provided their consent, offering products and services that are likely to be of interest including special events, offers, promotions, publications and catalogues by post, email, phone and/or through any social network and c) market research and statistical analysis.

For more information about how Harrods uses your data, how long it will be kept for and how to manage your data (including how to stop Harrods using personal data in the above ways), please see Harrods Privacy Policy which can be found on our website at www.harrods.com/en-gb/privacy.

Excluded Departments, Brands And Services From Harrods Rewards

Certain departments, brands and services are excluded from the benefits and offers of the Harrods Rewards Programme, including but not limited to those set out below. Please contact our Customer Service team for a full list of exclusions.

Qualifying Purchases/Cash Reward: Members cannot earn Harrods Rewards points for, or spend their Cash Reward on:

  • Gift Cards and gift vouchers, prescription medicines, gold bullion, alterations, tobacco, delivery charges, gratuities, Harrods Car Park fees or banqueting facilities.

Bonus Points: Members cannot earn bonus Harrods Rewards points for:

  • Harrods Bank, Foreign Exchange Bureau, Harrods Aviation, Harrods Estates, Harrods Car Park, Theatre Ticket Bureau, Abercrombie & Kent Private Travel, the pharmacy, fashion alterations, watch repairs, tobacco, Gift Cards, postage & package, Design Studio, BY APPOINTMENT & Beyond and bespoke events.

Exclusive Discounts: Members cannot use their discount for:

  • Furniture (please check in-store for full details), Fine Jewellery, Food Halls (except wines and spirits), restaurants and Gift Cards.

These discount days cannot be used in conjunction with any other offer or promotion, or exchanged for cash.

Bonus Harrods Rewards Points

Members may be eligible to receive bonus Harrods Rewards Points on certain qualifying purchases from time to time. Bonus points offers are subject to the terms and conditions below as well as any additional terms and conditions that may apply to the individual offer (please see the individual promotional communication for full details including offer validity dates, how to redeem the offer and any brand or other exclusions).

Bonus points are only available during the validity period stated on the individual promotional communication. Bonus points are not available in conjunction with any other offer (including customer 10% days). Members must present their Rewards Card at the time of redeeming the offer.

Bonus points are available for all Membership Tiers (on one transaction only) during the stated offer period (excluding any delivery charges), subject to a maximum of 10,000 additional points.

Bonus points voucher (including barcode) redemptions: where the bonus points offer is included on a voucher, Members will be required to present the original voucher at the time of redeeming the offer. Damaged vouchers or copies, pictures and/or duplications of vouchers will not be accepted. Vouchers are non-transferable, may not be refunded, resold or exchanged for cash or any other item. Vouchers will not be replaced if lost or stolen.

Happy Birthday bonus points: Members can earn bonus points during the week in which their birthday takes place, being a seven-day period from Monday to Sunday (inclusive). Bonus points will be earned on most transactions (see “Excluded Departments, Brands And Services From Harrods Rewards” section below), subject to presentation of the Members Rewards Card at the time of purchase.

Please note that bonus points will be automatically credited to the Member’s account, but may not appear until the Member’s next quarterly statement (Members are advised to contact Customer Services if their account has not been updated within 3 months of the qualifying transaction(s)).

Double Rewards Points Offers

Harrods Rewards members may be eligible to receive double Rewards points on certain qualifying transactions from time to time. Double points offers are subject to the terms and conditions below. Please also see the individual promotional communication for any additional terms and conditions that may apply, including offer validity dates, how to redeem the offer and any brand or other exclusions.

Double points are only available during the validity period stated on the individual promotional communication. Double points are not available in conjunction with any other offers (including customer 10% days). Members must present their Rewards card at the time of redeeming the offer.

Double points are available for all membership tiers, on one transaction only during the stated offer period (excluding any delivery charges), subject to a maximum of 10,000 additional points.

Double points voucher (including barcode redemptions): where the double points offer is included on a voucher, members will be required to present the original voucher at the time of redeeming the offer. Damaged vouchers or copies, pictures and/or duplications of vouchers will not be accepted. Vouchers are non-transferable, may not be refunded, resold or exchanged for cash or any other item. Vouchers will not be replaced if lost or stolen.

Please note that your double points may not immediately appear on your account but should be updated in your next Rewards statement (please contact Customer Services if your account has not been updated within 3 months of the qualifying transaction).