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Fine Watch & Jewellery Aftercare

  • Rainbow animation revealing the iconic Harrods Knightsbridge store

    Store Reopening

    Our Knightsbridge store has now reopened. Please note, our aftercare services are currently by appointment only – please call +44 (0)20 7225 5615. For more information on store reopening, please head to our Plan Your Visit page.

    Find Out More

Our commitment to the very best extends beyond your purchase with us; we endeavour to make precious items last a lifetime.

Located within Fine Watches on the Lower Ground Floor, our Fine Watch & Jewellery Aftercare service boasts an in-house workshop and a dedicated team on hand to assist clients every day of the week. From facilitating certification and repairs to discussing bespoke commissions, we strive to make your experience with Harrods as treasured as the pieces with which we work.

  • Harrods are an officially certified as a Rolex service
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    Official Partner

    Rolex at Harrods

    Official Partner

    Rolex at Harrods

    Harrods, an Official Rolex Retailer, has a certified in-house workshop that can be considered your Rolex home away from home. Our expert artisans adhere to the Rolex Service Procedure to keep each and every timepiece ticking as it should – from overhauling the movement to refinishing, testing accuracy and maintaining water-resistance.

  • A watch with the Harrods logo 'H' engraved into the back
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    Servicing

    Adjustments & Alterations

    Servicing

    Adjustments & Alterations

    Perhaps your watch needs its battery changed, a bespoke strap fitted or an extra link? Our walk-in Fine Watch & Jewellery Aftercare service offers minor adjustments and alterations for the majority of watch brands on a case-by-case basis. Visit us in-store on the Lower Ground Floor for an initial consultation and assessment.

  • A watchmaker repairing a watch
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    Personalisation

    O’Connell’s Engravers

    Personalisation

    O’Connell’s Engravers

    Give treasured purchases an extra je ne sais quoi with our in-house engraving service, ideal for fine jewellery and watches, crystal objets d’art, glassware and more. A third-generation family business, O’Connell’s Engravers combines traditional by-hand methods with a modern machine approach – giving pieces a personalised touch that’s one of a kind.

  • A diamond about to be set
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    Certification

    Authenticate & Value

    Certification

    Authenticate & Value

    Partnering with Safeguard, the UK’s premier independent valuation service, we can arrange accurate, professional and discreet certification services for fine watches and jewellery, both contemporary and antique. For insurance purposes, we’d recommend that your most treasured items be valued on an annual basis.

Frequently Asked Questions


How do I book an appointment?
Please visit Fine Watch & Jewellery Aftercare in-store, where we operate a flexible walk-in system. Located in The Fine Watch Rooms on the Lower Ground Floor, our expert team will be delighted to assist you.

How long does a watch repair or full service take?
From consultation to completion, a full service typically takes from four to five weeks, depending on the level of work required and the complexity of the movement. Our in-house specialists liaise directly with brands, providing you with a competitive quote informed by the needs of your watch. Once the service is complete, we arrange for the safe transport of your timepiece from the brand back to Harrods.

What about my Rolex?
As an Official Rolex Retailer, our certified in-house workshop can service the majority of Rolex movements, adhering to the Rolex Service Procedure and providing a Rolex global warranty upon completion. Our skilled artisans offer a comprehensive service that spans from a simple tune-up to a full restoration and polish. As all Rolex work is completed in-house, an assessment and quote can be provided within 48 hours.

Does Harrods repair jewellery as well as watches?
Partnering with a London-based jewellery restoration specialist, we are able to quote and complete the majority of jewellery repairs in under four weeks. We approach every commission with the highest level of care and discretion.

How much do the services cost?
Services are quoted on a case-by-case basis, depending on the type and level of servicing required. Before every service, your watch and/or jewellery will be assessed, and you will receive an estimated quote for your approval. 

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Location

The Fine Watch Rooms Lower Ground Floor 87–135 Brompton Road Knightsbridge London SW1X 7XL

The entrance into the aftercare service

When We're Open

Monday11am - 7pm

Tuesday11am - 7pm

Wednesday11am - 7pm

Thursday11am - 7pm

Friday11am - 7pm

Saturday11am - 7pm

Sunday11.30am - 6pm*

* browsing only 11.30am–12pm

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