The payment methods we accept may vary depending on the billing and delivery destination. The accepted methods are listed below:
Credit cards: Visa, MasterCard, American Express, Discover, Diners, JCB, Union Pay
Accepted: Worldwide (except China)
Accepted: Worldwide except China (Chinese Yuan Renminbi) and South Korea (South Korean Won)
Accepted: China Region (China, Taiwan, Macau and Hong Kong), UK, USA, EU and Southeast Asia (Malaysia, Cambodia, Indonesia, Philippines, East Timor, Lao People’s Democratic Republic, Singapore, Vietnam, Brunei and Thailand)
Accepted: Germany, Belgium, Austria and Switzerland
We will take payment at the point that your order is placed on our website. Should your order be cancelled, we will immediately issue a refund.
The currency that you will be charged in is determined by your shipping destination and will be displayed at Checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD at a competitive exchange rate.
To make worldwide shipping easy, we have included duties and taxes in the product price where possible. Duties and taxes will be included and shown at the Checkout for the following countries:
Argentina, Australia, Austria, Belgium, Bulgaria, Canada, Channel Islands (Guernsey and Jersey), Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Korea, Republic of Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, UAE, United Kingdom (including Isle of Man) and United States.
If you are ordering from within your own Customs zone or region, import duties will not be applicable; however, you may need to pay VAT or local sales taxes. For the UK and the USA, these are included at Checkout.
If a DAP (Delivery at Place) destination is selected (which is typically selected by customers outside of the destinations listed above), the price you pay to Harrods will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from Customs. As we are unable to advise you on the exact cost for the taxes and duties, we recommend contacting your local Customs office or tax authority before placing a DAP order.
There is no option to apply discount codes to orders on harrods.com. Discount codes that have been branded as Harrods elsewhere cannot be applied to any online orders.
As part of Harrods Rewards, we host several promotional events throughout the year, such as our 10% Rewards Weekends, when members can enjoy 10% off selected lines when signed in to their online account. For more information on how to become a member, visit the Harrods Rewards page.
Payments may be declined at the point of purchase or after placing an order. If your order has been declined at Checkout when placing an order, it may be due to insufficient funds or a block placed by your bank. In these instances, contact your card provider for further information about this transaction.
If your order has not cleared our security check, we may decline payment for secure purchasing. For further assistance with declined payments, please contact our Customer Service team.
You can purchase a Harrods Gift Card in-store or online. Gift Cards that are purchased online are only available for UK delivery and payment in GBP and have a maximum amount of £5,000. These will be dispatched separately to the rest of your order and are available for next-day or standard delivery. If you would like to purchase a Gift Card with a higher or alternative value, please contact our Customer Service team.
Gift Cards can be purchased in-store at any till point and can be loaded with any amount from £10 to £500. To purchase a Gift Card in-store with a value of £500 or more, please visit our Customer Service team on the Third Floor for further assistance.
Gift Cards are automatically deactivated after 24 consecutive months of non-use. To reactivate the remaining balance on your Gift Card after this date, please contact our Customer Service team. Alternatively, you can visit our Customer Service department on the Third Floor in-store for further assistance.
Please visit our Customer Service department on the Third Floor in-store for a replacement Gift Card. If you have made previous purchases on this Gift Card, you will need to provide us with the receipts from these transactions and be ready to present your photographic ID.
Alternatively, provide us with your 16-digit number and/or proof of purchase to request a replacement Gift Card.
Yes, you can now use your Harrods Gift Card as a payment method with online orders to a UK delivery address. Please note: the maximum order value is £5,000 per online transaction using the Harrods Gift Card as a payment method.
Shop on the website as usual. When you are ready to make your purchase, select Gift Card as your chosen payment method at the checkout. Please note: you will need your Gift Card and pin number to complete your transaction.
Yes, you may use a maximum of five Gift Cards and one Credit Card per transaction. Please note: you must use the full balance of one Gift Card before proceeding to the next payment method.
If you have lost your gift card, please contact our Customer Service team for further assistance. Please have your Gift Card number and order number available when you get in touch.
You may use your Harrods Gift Card to pay for purchases made in our Knightsbridge store, airport outlets, H Café and online on orders placed for UK delivery only.
When making a gift purchase in-store, you can request a printed gift receipt at the point of purchase. Please make the sales assistant aware that you would like a gift receipt before making payment and completing the transactions.
Items purchased in-store with a gift receipt can be exchanged within 14 days as stated in our Returns Policy. Alternatively, if you return an item to the store with a valid gift receipt you may request the value of the purchase to be put onto a Gift Card. Refunds cannot be validated with a gift receipt as this type of return can only be processed via the original payment method.
For orders to UK and EU addresses, UK VAT is applied, meaning that these are not eligible for a VAT refund. For orders to non-EU addresses, UK VAT is not applicable and will be deducted from the total price at Checkout.
To request a VAT invoice for orders placed on the website, please contact our Customer Service team.
For purchases made in-store you will need to fill in a VAT form with the relevant information. Once we receive your completed form, we will process your request. Please be advised that VAT invoices can take up to four weeks to be generated and emailed over to you.