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Enjoy up to 50% off selected purchases in the Harrods Sale – Shop Now


Enjoy up to 50% off selected purchases in the Harrods Sale – Shop Now


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Virtual Concierge

Shop the Store From Home

One-to-one advice. No appointments needed. When and how it suits you.

While we may not be able to welcome you in-store for a while, we’re here to help with all your shopping needs in the lead up to Christmas, and beyond. Whether you’re looking for the perfect gift, or have your eye on something special for yourself, our Virtual Concierge is at your service.

How Does It Work?

Using Virtual Concierge is easy, simply click the link below to email our team at [email protected] with some details about you – such as your preferred language and departments of interest – and we’ll connect you with one of our team.

From there, your concierge will contact you on whichever platform you prefer – think WhatsApp, We Chat, video calling and more – Of course, a traditional phone call is always welcome, too.

Start the Service

Frequently Asked Questions

Employee Safety

Hygiene of Your Products

Returns Policy

Rewards

Terms of Service

A member of our team will personally contact you via email or phone to discuss your preferred mode of communication and arrange a time to begin the remote shopping experience. They will then act as your virtual concierge. To receive this service please click the Start the Service button above to email [email protected] and send us your information. You can opt-out at any time by letting your concierge know.  For further details on how Harrods handles your personal data, please visit harrods.com/privacy. To manage how we communicate with you, please visit the preference centre by signing into your account.