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Corporate Social Responsibility

At Harrods, we are committed to operating our business in a way that drives positive change and creates a more sustainable future. Our Corporate Social Responsibility strategy touches every part of the business and is reinforced by our brand proposition, which challenges our employees to rethink what is possible in luxury retail through creativity and innovation.

Our Corporate Social Responsibility agenda is driven by bold initiatives that are designed to have a meaningful impact on our people, our customers, our local communities and our environment.

Our Approach to Sustainability

Our strategy – Harrods Path to a Sustainable Future – is built on four pillars, each working towards a clear sustainability goal aligned to Harrods’ people, products, partnerships and operations. Initiatives under each pillar are closely aligned with our broader strategy and values, ensuring that a commitment to becoming sustainable and responsible is part of our tapestry. 

Michael Ward portrait photo

“We are on the path towards our ambitious plans to operate as a leading sustainable luxury business.”

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“Harrods is a business that has always stood for the highest standards. As we look towards the future, it is clear that the most important standards we will be held to will be demonstrating how we as a business operate responsibly and sustainably, and with the lowest impact on the environment. We are on the path towards our ambitious plans to operate as a leading sustainable luxury business. We have made huge progress but will continue to push ourselves every day to improve and think big in our sustainability journey.”

– Michael Ward, Managing Director

  • Harrods Path to a Sustainable Future

    Harrods Path to a Sustainable Future

    Our sustainability logo represents the journey we’re on to drive positive change – protecting our planet, communities and people. Whenever you see it across our platforms and in our stores, you’ll know that you’re looking at one of our sustainability initiatives.

Our Sustainability Pillars

Our pillars establish sustainability goals which are aligned to our people, products, partnerships and operations, as well as a commitment to creating a meaningful impact in our local communities.

  • OUR BUSINESS

    OUR BUSINESS

    Operate as efficiently as we can, as soon as we can, with year-on-year reductions in our carbon footprint, responsible water and waste management, and improvements across packaging.

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  • PRODUCTS icon

    OUR PRODUCTS

    Uphold the highest standards with the products available at Harrods, embedding sustainable supply-chain management with our own-brand products, as well as encourage and support best practice with our brand partners.

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  • PARTNERSHIP & INNOVATION

    PARTNERSHIP & INNOVATION

    Work with our wider industry, our partners and brands to introduce business models and develop concepts that strengthen sustainability across the business.

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  • OUR PEOPLE

    OUR PEOPLE

    Work together to ensure sustainable choices are at the heart of our business and our Employee Values, empowering colleagues to make more sustainable decisions and drive change at work, at home and on the move.

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  • OUR COMMUNITY

    OUR COMMUNITY

    Create meaningful and long-term impact within our local communities through local and national charity partnerships, employee volunteering and fundraising efforts.

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