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DELIVERY UPDATE: Please note, due to increased demand we are experiencing delays of up to 14 days.

DELIVERY UPDATE: Please note, due to increased demand we are experiencing delays of up to 14 days.

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Virtual Concierge

Shop the Store From Home

Unlock every department at Harrods, wherever you are, with our new virtual concierge.

Call – Text – Video

You have been invited to be among the first to try our new remote shopping service, which aims to connect you to the store in a way that suits you. You will be paired with a dedicated store expert based in Knightsbridge – your virtual concierge, who will assist you with any purchases you may be considering.

Exclusive to our most loyal Rewards customers, you will receive access to designers and brands not available online. You’ll be able to earn Rewards points, redeem Cash Rewards and book your nominated 10% days.

How Does It Work?

Click the link below to send us an email with some requirements – such as your preferred language and departments of interest – and we’ll connect you with one of our team. From there your concierge will contact you on whichever platform you prefer, whether that’s sending photos of items in-store via WhatsApp or taking you round a department on a video call. Of course, a traditional phone call is always welcome too.

Start the Service

Terms of Service
A member of our team will personally contact you via email or phone to discuss your preferred mode of communication and arrange a time to begin the remote shopping experience. They will then act as your virtual concierge. To receive this service please click the Start the Service button above and send us your information. You can opt-out at any time by letting your concierge know.  For further details on how Harrods handles your personal data, please visit To manage how we communicate with you, please visit the preference centre by signing into your account.

Frequently Asked Questions

Employee Safety

Hygiene of your Products

Returns Policy