FAQs

Question

FAQs

Accepted Answer

When will Harrods close?

Harrods, H beauty, H Café, Harrods Outlet and our airport boutiques will temporarily close from 7pm Wednesday 4th November until further notice. We look forward to welcoming you back through our doors again soon.

Does the closure affect all Harrods restaurants, health and beauty and other in-store services?

In line with government guidance, our in-store services and restaurants will be temporarily closed. This includes restaurants, Harrods Food Halls, Hair & Beauty Salon, The Wellness Clinic and Harrods Pharmacy.

How can I shop with Harrods while the store is closed?

While our stores are closed, we're still here for all of your shopping needs. You can shop online at harrods.com and we will continue to ship orders worldwide. You can access in-store departments from home through our remote Personal Shopping service. Rewards members can still earn points and spend Cash Rewards through the service. For more information, please click here. If need any assistance, please read our FAQs or contact our Customer Service team.

Will The Food Halls remain open?

In line with government guidelines, our Food Halls will close from 7pm Wednesday 4th November until further notice.

How can I collect my prescription from Harrods Pharmacy?

The Harrods Pharmacy is temporarily relocating to Day Lewis Pharmacy in Wandsworth, where you will receive the same level of advice and service. Your prescription will continue as normal, simply collect your medication from the following address:

Day Lewis Pharmacy, Wandsworth, 117-121 Wandsworth Bridge Rd, London SW6 2TP
Telephone: 02077362962

Can I access my Harrods safe deposit?

Customers will be able to access to Harrods Safe Deposit whilst the store is closed. Access is by appointment only. To organise access, please contact safe.deposit@harrods.com

How do I reschedule an appointment booked at Harrods Hair & Beauty or The Wellness Clinic?

Harrods Hair & Beauty Salon and The Wellness Clinic will be temporarily closed for services. Our Hair & Beauty and Wellness teams will be in contact with all clients who have previously booked appointments to offer a full refund or the option to reschedule.

I purchased an item from Harrods prior to the store closing that I need to return. How can I arrange this?

We have extended our returns period on purchases made from 21st October 2020, giving customers until 31st January 2020 to return purchases made during this time. Please ensure that you have the receipt for the item you wish to return.
Our online returns are operating as normal. You can process your return here.

I need to collect an item from the store. How do I arrange this?

If you have an item that is currently being looked after by one of our in-store services – such as Alterations – please contact a member of our Customer Service team. They will ensure your item is either held safely until the store reopens or dispatched to you directly.

Will Harrods Estates remain open?

In line with Government guidelines, Harrods Estates office will temporarily close. However, our dedicated Harrods Estate team will continue to work remotely and will be able to safely carry out appointments and viewings. Further details can be found here.

Store Closure