How do I book an appointment?
Please visit Fine Watch & Jewellery Aftercare in-store, where we operate a flexible walk-in system. Located in The Fine Watch Rooms on the Lower Ground Floor, our expert team will be delighted to assist you.
How long does a watch repair or full service take?
From consultation to completion, a full service typically takes from four to five weeks, depending on the level of work required and the complexity of the movement. Our in-house specialists liaise directly with brands, providing you with a competitive quote informed by the needs of your watch. Once the service is complete, we arrange for the safe transport of your timepiece from the brand back to Harrods.
What about my Rolex?
As an Official Rolex Retailer, our certified in-house workshop can service the majority of Rolex movements, adhering to the Rolex Service Procedure and providing a Rolex global warranty upon completion. Our skilled artisans offer a comprehensive service that spans from a simple tune-up to a full restoration and polish. As all Rolex work is completed in-house, an assessment and quote can be provided within 48 hours.
Does Harrods repair jewellery as well as watches?
Partnering with a London-based jewellery restoration specialist, we are able to quote and complete the majority of jewellery repairs in under four weeks. We approach every commission with the highest level of care and discretion.
How much do the services cost?
Services are quoted on a case-by-case basis, depending on the type and level of servicing required. Before every service, your watch and/or jewellery will be assessed, and you will receive an estimated quote for your approval.