Harrods GROTTO 2016


Harrods Christmas Grotto Experiences

Whether marking a child's first Christmas or honouring a family tradition, a visit to The Harrods Christmas Grotto is the perfect way to start the festive season, as well as an opportunity to make special memories that will be remembered forever. Browse the packages below to find out more about the Grotto experiences available.

OPENING DATES AND TIMES

Friday 4th November 2016 to Saturday 24th December 2016

Monday to Saturday: 10am – 8pm, Sun: 12pm – 5:00pm
Saturday 24th December (Christmas Eve): 10am – 3:30pm

The Customer Loyalty Team telephone lines will be open between 9am - 8pm Monday to Saturday and 11am – 5:00pm on Sunday.

Location: The Grotto is located on the Fourth Floor by the Door 10 escalator.

ExperiencePrice

Classic Visit

    • Discover the Harrods Christmas Story as you journey through the Ice Kingdom, before meeting Father Christmas in his frozen grotto.
    • Each child and baby will take home a special gift from Father Christmas

Booking fee of £10 per child*

Pre-Schooler Visit

  • Discover the Harrods Christmas Story as you journey through the Ice Kingdom, before meeting Father Christmas in his frozen grotto.
  • Each child and baby will take home a special gift from Father Christmas
  • Suited to children under the age of four, this experience is available between Monday and Friday, 10am to 11:30am, throughout November only

Booking fee of £10 per child*

*Please note: the booking fee is £10 per child (aged 3-17 years). There is a minimum fee of £10 per booking. All booking fees will be refunded onto your Harrods Rewards card on the day of your visit to the Harrods Christmas Grotto and will be available to spend across the store (excluding the Christmas Grotto photography) until Saturday 31st December 2016. Exceptions on selected items apply. If you do not attend your Christmas Grotto booking, the sum of the fees will not be refunded onto your Rewards card and will be lost. Please be aware that due to exceptionally high demand for the Harrods Christmas Grotto booking is mandatory. See full terms and conditions.

HARRODS CHRISTMAS GROTTO BOOKINGS

The Harrods Christmas Grotto bookings are available from Monday 19th September 2016. However all customers registered to Harrods Rewards by Sunday 28th August will receive priority booking based on their Rewards tier and will be eligible to book their tickets first before Monday 19th September.

All registered Rewards members who are eligible for priority booking will receive a SAVE THE DATE email on Wednesday 31st August 2016 which will state the date you are eligible to book your tickets.

If you are not already a Harrods Rewards member, click the link below to join.

JOIN TODAY

UPDATE YOUR CONTACT DETAILS

To make sure you receive the SAVE THE DATE email, log in to your Harrods account, register your Rewards card and update your contact details.

LOG IN

If you need any assistance with your registration, contact the Customer Loyalty team at rewards@harrods.com
or call 0333 300 1234 and we will be more than happy to help.

The Customer Loyalty team telephone lines will be open between 9am - 8pm Monday to Saturday and 11am – 5:00pm on Sunday.



ABOUT TICKETS

Please note that you will be required to create a website login on the booking site in order to book tickets for the Harrods Christmas Grotto 2016. This applies to customers who have already booked tickets in previous years. This login is different to your Rewards account details. There is a maximum of 1 booking per Rewards card, with up to 8 people in each booking.