Harrods GROTTO 2016


Harrods Christmas Grotto Experiences

Whether marking a child's first Christmas or honouring a family tradition, a visit to The Harrods Christmas Grotto is the perfect way to start the festive season, as well as an opportunity to make special memories that will be remembered forever. Browse the packages below to find out more about the Grotto experiences available.

TAKE A SNEAK PEEK AT THIS YEAR'S GROTTO

OPENING DATES AND TIMES

Friday 4th November 2016 to Saturday 24th December 2016

Monday to Saturday: 10am – 8pm, Sun: 12pm – 5:00pm
Saturday 24th December (Christmas Eve): 10am – 3:30pm

The Customer Loyalty Team telephone lines will be open between 9am - 8pm Monday to Saturday and 11am – 5:00pm on Sunday.

Location: The Grotto is located on the Fourth Floor by the Door 10 escalator. When you arrive, enter the store via Door 5 on Hans Crescent. Take the escalators to the Fourth Floor. When you reach the Fourth Floor, follow directions for the Disney Store (turn right at the top of the escalators and walk through Childrenswear).
For step-free access to the Harrods Christmas Grotto, please enter the store via Door 3 on Basil Street. Lifts are available in the lobby area between Menswear and the Beauty Hall. Please take the lifts to the fourth floor and follow directions for the Disney Store within Childrenswear.

VIEW THE STORE GUIDE

ExperiencePrice

Classic Visit

    • Discover the Harrods Christmas Story as you journey through the Ice Kingdom, before meeting Father Christmas in his frozen grotto.
    • Each child and baby will take home a special gift from Father Christmas

Booking fee of £10 per child*

Pre-Schooler Visit

  • Discover the Harrods Christmas Story as you journey through the Ice Kingdom, before meeting Father Christmas in his frozen grotto.
  • Each child and baby will take home a special gift from Father Christmas
  • Suited to children under the age of four, this experience is available between Monday and Friday, 10am to 11:30am, throughout November only

Booking fee of £10 per child*

*Please note: the booking fee is £10 per child (aged 3-17 years). There is a minimum fee of £10 per booking. All booking fees will be refunded onto your Harrods Rewards card on the day of your visit to the Harrods Christmas Grotto and will be available to spend across the store (excluding the Christmas Grotto photography) until Saturday 31st December 2016. Exceptions on selected items apply. If you do not attend your Christmas Grotto booking, the sum of the fees will not be refunded onto your Rewards card and will be lost. Please be aware that due to exceptionally high demand for the Harrods Christmas Grotto booking is mandatory. See full terms and conditions.

HARRODS CHRISTMAS GROTTO BOOKINGS

Unfortunately tickets for the Harrods Christmas Grotto 2016 have now sold out. Please note that booking is mandatory and there are no walk-in appointments available. For details of cancellations please call Harrods Customer Loyalty team on 0333 300 2300 only.

To keep updated on tickets and details for the 2017 Harrods Christmas Grotto please join Harrods Rewards today.

REGISTER TODAY

If you need any assistance with your registration or when updating your details online, contact the Customer Loyalty team at grotto@harrods.com or call 0333 300 2300 and we will be more than happy to help.

The Customer Loyalty team telephone lines will be open between 9am - 8pm Monday to Saturday and 11am – 5:00pm on Sunday.


ABOUT TICKETS

Please note that you will be required to create a website login on the booking site in order to book tickets for the Harrods Christmas Grotto 2016. This applies to customers who have already booked tickets in previous years. This login is different to your Harrods Rewards account details. A maximum of 8 tickets can be booked per valid Harrods Rewards account.

There is a booking fee of £10 per child (aged 3-17 years) and there is a minimum fee of £10 per booking. The total booking fee will be refunded onto your Harrods Rewards card on the day of your visit to the Harrods Christmas Grotto and will be available to spend across the store (excluding the Christmas Grotto photography) until Saturday 31st December 2016. If you do not attend your Christmas Grotto booking, the sum of the fees will not be refunded onto your Rewards card and will be lost.