Harrods Store FAQ's

Harrods opening hours

What are the opening hours of Harrods Knightsbridge store?

Harrods Late Night Opening Hours

Friday 5th December until Tuesday 23rd December:

Monday to Saturday: 10:00am - 9:00pm

Sunday: 11:30am* - 6:00pm

 

Harrods Christmas and New Year Opening Hours

Wednesday 24th December (Christmas Eve): 10:00am – 5:00pm

Thursday 25th December (Christmas Day): CLOSED

 

From Friday 26th December (Boxing Day) until Tuesday 30th December:

Monday to Saturday: 10:00am - 8:00pm

Sunday: 11:30am* - 6:00pm

 

Wednesday 31st December (New Year’s Eve): 10:00am – 7:00pm

Thursday 1st January 2015 (New Year’s Day): 12:00pm to 8:00pm

 

From Friday 2nd January 2015, normal store opening hours will commence:

Monday to Saturday: 10:00am - 8:00pm

Sunday: 11:30am* - 6:00pm

 

*browsing only between 11:30am and 12:00 noon

Please Note: The Ladurée Restaurant is open from Monday to Saturday: 9:00am - 9:00pm.

Please click here for Christmas and New Year opening times of the Ladurée Restaurant.


What are the opening hours for Harrods airport stores?

Please find below details of our opening hours at our stores at Heathrow and Gatwick:

Heathrow
Terminal 1: 5:30am - 10:00pm
Terminal 2: 5:30am - 10:00pm
Terminal 3: 5:00am - 10:00pm
Terminal 4: 6:00am - 10:00pm
Terminal 5 Main store: 5:30am - 10:00pm
Terminal 5 Signature store: 5:30am - 10:00pm
Terminal 5 Satellite store: 8:00am - 9:00pm


Gatwick

North and South terminals    4:00am - 8:30pm

All stores are open 7 days a week


How can I contact the store?

Harrods Store Enquiries
+44 20 7730 1234

Harrods Direct Orders & Enquiries
0333 300 1000* (UK Landline)
+44 203 626 7020 (Mobile/International)

The Gift Bureau: Weddings & Other Occasions
The Gift Bureau is located on the Second Floor of Harrods' Knightsbridge store.

Call: +44 20 7225 6500
Fax: +44 20 7225 5760
thegiftbureau@harrods.com

*National rates for UK landlines and mobiles apply. As some mobile and other network call charges may vary, please refer to your service provider for more details.

 

Sale dates

When is the next Harrods Sale?

The Harrods Winter Sale will open in-store at 10:00am on Friday 26th December 2014 and finish on Sunday 18th January 2015 at 6:00pm.

Visiting Harrods

Where is Harrods store located?

The address of Harrods Knightsbridge store is as follows:

Harrods Ltd
87 - 135 Brompton Road
Knightsbridge
London
SW1X 7XL

Harrods is located on Brompton Road, in the Knightsbridge area of Central London.

We are easily accessible by the following public transport:

Knightsbridge London Underground station exits adjacent to the store and is on the Piccadilly Line.

London Bus routes C1, 74, 414 and 14 all have stops on the Brompton Road, and routes 9, 10, 19, 22, 52, 137 & 452 will take you to the Knightsbridge area of London. All stops are a short walk from the store.

If you wish to use your Sat-Nav to find us, please enter postal code SW3 1BB as this will take you directly to the store.

Is Harrods located in the congestion charge zone?

Harrods does not fall into the London Congestion Charge zone.

For further information please check with Transport for London before travelling.

Does Harrods have stores in any other locations?

Harrods has Signature shops at the following airports: Heathrow Airport, UK (Terminals 1, 3, 4 & 5), Gatwick Airport, UK (North & South Terminals), Lisbon International Airport, Portugal, Kuala Lumpur International Airport, Malaysia, Changi Airport Singapore (Terminals 1 & 2), Hong Kong International Airport (Terminal 1 Airside), Macau International Airport (Airside),

You can also find Harrods’ products in the following international locations: Down-town Shop, Restaurant, & Harrods Café at KLCC (Petronas Towers) Kuala Lumpur, Malaysia, Takashimaya Department Store, Singapore, Various Mitsukoshi stores across Japan, Various Shinkong Mitsukoshi stores in Taiwan, David Jones stores, Australia, Queen Mary 2 cruise liner, Queen Victoria cruise liner, Queen Elizabeth cruise liner, P&O cruise ships Ventura, Azura & Arcadia.

Does Harrods have a dress code?

At Harrods we are very proud of our beautiful store and to ensure it is maintained for all of our customers to enjoy without offence whilst shopping, there are some sensible restrictions on dress code when entering the store. These include asking customers to refrain from wearing crash helmets and to generally ensure they are not wearing anything that could offend another customer or cause damage to our store or merchandise.

Are large baggage items and rucksacks allowed in Harrods?

Large baggage and rucksacks must be left at our Left Luggage service (see below). The only exception to this policy is small rucksacks provided they are carried by hand or on your front rather than on the back or shoulder. This is both to prevent damage to displays and for the comfort of all our customers. The Left Luggage facility (see below) is located at Door 2A to the rear of Harrods on Basil Street.

Where can I leave large baggage items and rucksacks while I shop in Harrods?

Harrods provides a Left Luggage facility for suitcases, bags on wheels, scooters, oversized bags or rucksacks. This can be located at the rear of Harrods on Basil Street. The service is complimentary to Green Tier 2, or higher, Harrods Rewards members, and costs £10.00 per item for all other customers.

For each £10.00 paid per item, customers will then receive a £10.00 voucher. Each £10.00 voucher may be redeemed against a single transaction of £50.00 or more in-store that day. Complimentary storage of coats and umbrellas is available upon checking in any other item.

Visitor Guidelines

At Harrods we are committed to providing our visitors with a wonderful experience that exceeds expectations.

While we celebrate and embrace individuality, it is of the utmost importance that every single visitor who passes through our doors has a positive, pleasurable and memorable experience.

Harrods Green man

It is for these reasons that Harrods kindly asks all visitors to:

  • Refrain from wearing clothing which may reveal intimate parts of the body, or which portrays offensive pictures or writing.
  • Refrain from wearing crash helmets in the store.
  • Carry small rucksacks in your hand or on your front rather than on your back or shoulder. This is both to prevent damage to displays and for the comfort of all our customers. Harrods provides a Left Luggage service (see above) where large bags and rucksacks can be left.
  • Refrain from eating and drinking, except in our cafés and restaurants. There are over 30 eateries in-store. View restaurants »
  • Refrain from taking photos in any of the Jewellery departments, Banking Hall, and the Safe Deposit or at the request of security personnel.
  • Please note unaccompanied children under the age of 15 will not be granted permission to enter the store.

Group Guidelines

There are periods, when the store is at its busiest, where Harrods has to take the difficult decision to deny access to tour parties and larger groups of visitors.

We would ask that all large parties split into groups of no more than four persons.

All groups must be accompanied by a group leader.

On arrival the group leader must report to Door 5 (situated in Hans Crescent) and inform the security officer who will then brief the group leader. Emergency contact details are required to be left at the Concierge Desk (situated on the Second Floor) should we need to contact the group.

Groups with children under the age of 15 must be accompanied by an adult.

Can I take photos in Harrods?

While we gladly allow customers to take photos in certain areas of the store as something to remember their Harrods experience, there are some departments where photography is not permitted, such as Fine Jewellery. If unsure, we kindly ask visitors to check with a member of staff before photographing in any area of the store.

For security reasons, we may politely ask customers wearing Google Glasses to remove them while in areas where we do not allow photography.

All business-related requests for photography in Harrods should be directed to the Corporate Affairs press office.

Directions to Harrods

Harrods is easy to reach via tube or bus. We also provide a secure valet parking service close to the store.

London Underground sign

Tube
The nearest tube station to Harrods is Knightsbridge on the Piccadilly line. Use the Brompton Road exit for Harrods.

South Kensington station, on the Piccadilly, District and Circle lines, and Sloane Square, on the District and Circle lines, are just a short walk from the store.

Please check the Transport for London website for the latest travel information and maps.

Red London Bus

Bus
Harrods is served by the following London bus routes: 9, 10, 14, 19, 22, 52, 74, 137, 414, 452, C1

Please check the Transport for London website for the latest travel information and maps.

Harrods Valet Parking

Valet Parking
Harrods valet car park is located at Brompton Place, a short walk from the store. To find it using Sat-Nav, please enter postal code SW3 1QE.

Congestion charge sign

Congestion Charge
Harrods does not fall into the London Congestion Charge zone.

For further information please check with Transport for London before travelling.

 

Accessibility

What disabled facilities are available at Harrods?

Harrods is easily accessible to wheelchair users via any of the front doors along Brompton Road or at Door 3, located at the rear of the store in Basil Street. Alternatively, Door 5 on Hans Crescent is also a convenient entry point and there are lifts for access to the upper floors nearby. The ground level is flat and there are security personnel at all the doors who would be pleased to assist with entry. Kensington and Chelsea Council provide parking spaces for disabled permit-holders in Basil Street.

In addition, we provide the facility to pre book the use of a manual wheelchair. This can be done by telephoning +44 20 7730 1234. Photo identification e.g. passport or valid driving licence, will be required to be shown prior to receiving a Harrods wheelchair.

Where is Harrods Car Park located?

You can park in Harrods valet operated customer car park which is located in Brompton Place, a two minute walk from the store. If you would like more specific directions, please contact our Customer Service team at customer.services@harrods.com or by phone on +44 20 3626 7111 where a member of the team will be happy to help.

If you wish to use your Sat-Nav to find us, please enter postal code SW3 1QE which will take you directly to the car park.

What are Harrods Car Park opening hours?

The car park opens at 7.30am Monday to Saturday and 10.30am on Sunday, and closes 30 minutes after Harrods closes.

How much does it cost to park in Harrods car park?

0-2 hours 2-4 hours 4-6 hours 6-9 hours

£20 £37.50 £47.50 £60

There are no overnight parking facilities, and a £50 penalty applies after the car park closes.

Returns policy

What is Harrods store returns policy?

In addition to your statutory rights, Harrods is pleased to offer the following rights of return:

Unwanted goods may be returned for a refund or exchange if returned unused and in their original condition
within 14 days with proof of purchase subject to the restrictions and exclusions below.

Refunds will be provided against the original form of tender, except for jewellery or watch purchases, sale
items or special purchases which will be refunded by way of shopping credit.

Refunds and exchanges on purchases made on an event day will be calculated at the reduced price.

Refunds and exchanges will not be permitted on sale purchases after the last day of the applicable sale.

Where a complimentary gift has been issued with a purchase, the gift must also be returned.

The following items may not be returned: any bespoke or altered goods, any limited edition items, any
perishable goods (including food and beverages), all beauty products (including toiletries, cosmetics,
fragrances), certain accessories (hosiery, millinery, scarves, pierced earrings, hair accessories), certain apparel (eveningwear, underwear, nightwear, swimwear), certain homewares (beds, bedding, purchases from the
Halcyon Gallery), fur items, pharmaceutical products, woodwind and brass instruments, pets, newspapers
and magazines, and any other items designated as non-refundable at the time of purchase.

In addition, specific terms and conditions apply to furniture and certain other special order items.

This policy may be changed from time to time at our discretion. Please enquire in the relevant department
for details.

Waste Electrical & Electronic Equipment Regulations: to find out more about recycling facilities for unwanted
electrical products within your area, please visit www.recycle-more.co.uk.

Personal shopping

Does Harrods offer a Personal Shopping service?

Our BY APPOINTMENT service offers discerning shoppers true luxury, with a premium shopping and lifestyle service of award-winning quality.

Entirely bespoke, BY APPOINTMENT enlists the expertise of leading consultants and stylists who provide a 360 degree service and will help you choose and source your requests from across our seven floors and beyond Harrods.

For further information regarding the BY APPOINTMENT service please consult our website www.harrodsbyappointment.com or contact us by telephone at +44 20 7893 8000 or at byappointment@harrods.com.

Gift Cards

Where can I buy a Harrods Gift Card?

Harrods Gift Cards can be purchased in-store at any till point. For amounts over £500 please visit the Harrods Concierge on the Second Floor.

Harrods Gift Cards can also be purchased by telephone on +44 20 7730 1234, ext. 6505. Alternatively, they can be ordered online at harrods.com. Simply select the denomination required and place it in your shopping basket. Once you have finished selecting your items, simply click on the shopping basket icon at the top of the screen and then proceed through the checkout, following the step-by-step instructions as you go.

Harrods Gift Cards will expire after 24 consecutive months of non-use. After this date you can obtain a replacement card for the remaining value by visiting our Knightsbridge store and returning the old Harrods Gift Card.

Where can I spend a Harrods Gift Card?

Harrods Gift Cards can be spent in our Knightsbridge store and online. Gift Cards cannot be redeemed at any of Harrods airport locations.

Restaurants

How can I book a table at one of Harrods' restaurants?

You can find booking and menu information for our extensive range of in-store eateries here.

Does Harrods offer traditional afternoon tea?

The Georgian Restaurant's quintessentially English afternoon tea stands amongst London's finest, and when enjoyed in such regal surroundings, is an experience to be savoured, remembered and repeated. Freshly cut sandwiches, scones and pastries are accompanied by your choice of tea from Harrods' private tea gardens. To make a booking please call +44 20 7225 6800.

Tax Free Shopping

How can I claim back tax on my purchases?

You can visit the Tax Free Shopping Bureau on the Second Floor to discuss how to reclaim the VAT (Value Added Tax) paid on your shopping. Please see an overview of the process below:

In order to claim back VAT, the correct procedure as set out by the Customs Authorities of the European Community must be followed.

To qualify for a refund you will have to:

Be a non-EC resident

Make a minimum purchase set by the store (Harrods is £50) excluding food, books, children's clothing and services

Take the goods out of the EC within 3 months from the month of purchase

Take your receipts along with your identification (passport, overseas drivers licence, or ID card) to our the Tax Free Shopping Bureau located on the Second Floor. Your VAT form will be issued here

The VAT rate in the UK is 20% (16.67% of the purchase price)

Your refund amount is the VAT less an administration fee

You have several choices as to how you receive your VAT refund: immediate cash at the airport, immediate refund to a credit card at Heathrow and Gatwick airport, the direct crediting of a chosen credit card, or a bank cheque to a chosen address if you mail the certified VAT form in the pre-paid envelope that we provide. When leaving the EC, simply show your purchases, receipts and passport to Customs officials and have your refund form(s) stamped. These should then be sent back to Global Blue in the pre-paid envelope that will be provided with the form in Harrods. Once Global Blue has received your VAT form the refund will be made. This can take between 4 and 6 weeks from the date of posting.
Charity Requests

How do I approach Harrods regarding a charitable donation or sponsorship?

Harrods is committed to supporting many charities and organisations, and provides an all year round programme of activities to raise money for them. We regret that we are unable to support any other charities at the present time.

Should you require further details regarding the charities we support, please email Charity and Donations Manager, Susan Barrowman at susan.barrowman@harrods.com

Harrods Careers

I would like to work for Harrods, what should I do?

For further information on opportunities to join our world-class team, please click here.

Does Harrods offer work experience and internships?

Harrods offers varying work experience opportunities for students, which differ in eligibility criteria. Please visit Future Talent for more details.

 

Becoming a Harrods Supplier

How can I become a Supplier?

We seek high-performance suppliers who are able to meet our requirements for delivery, quality, responsiveness and competitiveness.

If you are interested in providing not-for-resale products and services to Harrods Ltd and believe your company meets these requirements and can meet and uphold our high standards, please click here to register as a potential supplier on the Harrods Sourcing Website.

Please note: Registering with Harrods Ltd will not automatically guarantee your company a business opportunity.

By completing the registration, your company information will be reviewed and, if applicable, you will be included in a directory of potential vendors when procurement opportunities may arise. You will only receive a login name and password for the Harrods Sourcing Website if you are invited to participate in an online tender.

Please be assured that any information you provided will be kept strictly confidential, and used only by Harrods.

Harrods Rewards

How do I sign up for a Harrods Rewards card?

Harrods Rewards is not a store card or a credit card, it's our way of showing our appreciation for your custom by rewarding you every time you shop. You'll earn points for every pound you spend in-store and online at harrods.com, no matter how you choose to pay. For every 500 points you earn, you'll receive £5 to spend on whatever you wish in Harrods.

To request a Rewards Card, or to register your details on an existing Rewards Card you signed up for in-store, click here.