Accessibility Statement

Accessibility

Harrods website is designed to allow all our customers, including users with disabilities to enjoy a rich and rewarding shopping or browsing experience.

We do this by utilising good practice in choosing complimentary colours for backgrounds and text. We endeavour to ensure Images are kept to a minimum in navigational areas.

Images

All content images on this site are provided with descriptive ALT attributes. Where images contain important information, such as graphs and charts, alternative information is provided in the form of inline descriptions of tabular data.

CSS

Our site uses CSS (cascading style sheets) for visual and design layout this enables users to customise the appearance of the site to their preferences. Users without CSS will be able to browse a hierarchical list of contents.

Flash

We use Adobe Flash Player 7.0 or newer for video and many interactive experiences on Harrods.com. We recommend using the most recent version of Adobe Flash Player, which is available from Adobe.

Other Applications

From time-to-time, Harrods.com experiences may use or require additional software. Links to any required software will be provided at the page or destination where such software is required.

Assistive Technology Users

Harrods strives to provide the best guest experience for all visitors to our web sites. We are committed to continuing to find ways to enhance and improve the experience for all guests, including those using assistive technologies. For help regarding online orders, shopping and returns, please call +44 203 626 7020 from your mobile and internationally, or 0333 300 1000 from a UK Landline. Lines are open Monday to Friday 8:00am - 7:00pm, Saturday 9:00am - 6:00pm and Sunday 10:00am - 4:00pm.

Further information

If you would like further information about accessibility at Harrods online or require any assistance using this site, please contact our Customer Care Team by email at: harrodsdirect@harrods.com

Alternatively, call us on 0333 300 1000* (UK only), +44 203 626 7020 (Mobile and International)
Lines are open Monday to Friday 8:00am - 7:00pm, Saturday 9:00am - 6:00pm and Sunday 10:00am - 4:00pm. We are closed on Bank Holidays.

Please note we are closed Easter Sunday, Christmas Day, and New Years Day.

*National rates for UK landlines and mobiles apply. As some mobile and other network call charges may vary, please refer to your service provider for more details.