• Women
  • Men
  • Accessories
  • Shoes
  • Children
  • Beauty
  • Food & Wine
  • Homewares
  • Gifts

Shopping on harrods.com

Getting Started

About harrods.com

harrods.com is the online retail business of Harrods, the world's most famous department store. With an extensive range of products selected from across the store, including the latest designer clothing, new beauty exclusives and our own fantastic range of Signature products, harrods.com is the perfect place to find that special something.

Search and navigate the site

Searching and navigating harrods.com couldn't be simpler. Our extensive range of products can be searched using our quick search function at the top of each page.

If you are searching for information about Harrods or harrods.com, rather than a product, this can be found at the bottom of each page.

You will also find all of our Customer Service information in this section, including a list of Frequently Asked Questions to ensure that using harrods.com is as easy as possible.

Your Account

Registration

To register for a Harrods online account, please select the register option at the top of this page.

Login/sign out

If you wish to sign in to your harrods.com account, please select the sign in option at the top of this page and enter your Username and Password when prompted.

To sign out of your harrods.com account, please select the sign out option at the top of this page.

Update your communication details

To update your communication preferences, please sign in to your Harrods account and follow the link below to make any changes.
Communication preferences »

Change your personal details

To change your personal details, please sign in to your Harrods account and follow the link below to update your personal information.
Change personal details »

Forgotten password?

Should you forget your password, you can request that it is reset at the Sign In page by entering your email address; we will send a new password to the email address you used to register with us. If you are unable to remember the email address you used to register, or you are still have problems signing in to your account, please email our Customer Care Team on harrodsdirect@harrods.com

 

Your Order

Place your order

To place an order with harrods.com, simply select the items you wish to purchase and place them in your shopping basket. Once you have finished shopping, simply click on the shopping basket icon at the top of the page and then proceed to checkout using your preferred payment method, following the step-by-step instructions as you go.

Acknowledgement

Once you place an order with harrods.com, you will be sent an email to acknowledge that we have received your order.

Track your order

The status of your order can be tracked online by checking the individual details of each order within the order history section of the site. These details can be found in the My Account section of the site or by logging into your Harrods account and clicking the link below.
Order History »

Change/cancel your order

Should you change your mind, we will make every endeavour to cancel or make changes to your order if it has not already been despatched. If your order has already been despatched, please follow our standard returns procedure; the instructions will be contained within the parcel and can also be found in the Delivery and Returns section at the bottom of each page of the website.

How can I cancel my order?

Simply call our Customer Care Team on 0845 605 1234* (UK only) or on +44 (0)20 8479 5100. Lines are open Monday to Saturday between 9.00am and 7.00pm (closed Sunday), or return your acknowledgement email to us stating your intention to cancel your order.

*Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.

Payment

Accepted payment methods

We accept the following payment methods online: American Express, Visa, Visa Debit/Delta, Mastercard, JCB, Maestro UK, Maestro International.

Unfortunately we are unable to accept payment by cash or cheques for online orders.

Please note that American Express may seek authorisation directly from the cardholder before authorising us to deliver to an address other than the billing address.

Security/CVV code

The card security code, or card verification value, is the three digit number found on the signature strip on the rear of your payment card. Please note that for American Express users this number is the four digit number on the front of the card, just above the card number. The purpose of this code is to protect our customers from fraudulent use of their card by ensuring that only the person in possession of the card is able to use the card when shopping with us online.

3D Secure

To ensure shopping at harrods.com is as safe as possible, we now operate 3D Secure - a credit and debit card authentication process operated in partnership with your card issuer. Think of 3D Secure as Chip & Pin for online shopping.

For more information please visit www.shopsafeonline.org.uk