Delivery & Returns Information

Delivery Options

Harrods offers a range of delivery options to suit your needs. All deliveries will require a signature.

Delivery Service	Availability	Area	Charges*	Delivered
Standard	24/7	Mainland UK**	£5.95	3-5 working days
Next Day Delivery	Monday to Friday on all orders placed before 1pm***	Mainland UK, Please see below chart for exempt postcodes	£12	1 working day
Saturday Delivery	Monday to Friday on all orders placed before 1pm Friday. (Orders placed after 1pm on a Friday will be dispatched the next Saturday)	UK Zones 1****	£15.95	Saturday
Europe	24/7	Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland	£20	5 - 6 working days
USA, Canada, Far East	24/7	USA, Canada, Hong Kong, Malaysia, Japan, Singapore, Thailand	£25	6 - 10 working days
Rest of the World	24/7	Australia, Bahrain, India, Israel, New Zealand, Qatar, Saudi Arabia, UAE	£25	10 - 12 working days

*Charges stated may vary according to item and order size.
**Excludes Scottish Highlands, certain British islands and selected postcodes throughout the UK.
***Orders placed after this time will be processed as having been received the following day and will be dispatched within 2 working days.
****For full information on postcode zones, please contact the Harrods Direct Customer Care Team on 0845 605 1234

We regret that we cannot offer Next Day and Saturday deliveries to the below postcodes.

Area	Postcodes
Scotland	AB30-39
	AB41-45
	AB51-56,63
	DD8-10
	DG1-14,16
	FK1-17,21
	KA26-28
	KW1-17
	PA20-38
	PA40-49
	PA60-78
	PH1-26
	PH30-44
	PH49-50
	TD11,13,14
	HS1-9
	IV1-28
	IV30-32,36
	IV40-49
	IV51-56
	ZE1-3

Area	Postcodes
England	EX16-23
	EX31-39
	PL11-19
	PL22-35
	SY7-9, 11-12
	SY15
	TD12,15
	TR1,2
	TR10-20, 26, 27
Northern Ireland	BT1-58
	BT60-82
	BT92-94,99
Wales	LD1-8
	LL15-49
	LL51-78
	SY10,16-25
Isle of Man	IM1-9,99
Isles of Scilly	TR21-25
Isle of Wight	PO30-41

Furniture Delivery Charges (per order):

Zone 1 Within M25 - £90

Zone 2 Home Counties - £125

Zone 3 including Manchester and Leeds - £195

Zone 4 Nothern England, Borders and Scotland - £250

The above zones are based upon no more than three-man delivery teams, the delivery address should be accessed via the ground floor and there should be no more than two flights of stairs. For other furniture deliveries, additional charges may apply, please contact our Furniture Team on +44 (0)20 3036 6114.

Important information

• Large and bulky goods, special order items and furniture are subject to additional carriage charges and delivery times will vary. Please see the Delivery Information in our Terms and Conditions for full details.
• Certain Harrods products are dispatched direct from vendor. Any changes in delivery times or charges related to this will be stated in individual product descriptions. See the Delivery Information in our Terms and Conditions for full details of Osim products terms and conditions.
• Items that have a special delivery charge, including glassware, electronics, furniture, mirrors, lighting and large and bulky goods are available for delivery to UK mainland only. This excludes Scottish Highlands, certain British islands and selected postcodes throughout the UK, unless otherwise stated.
• All orders require a signature upon receipt.
• If we attempt to deliver large and bulky goods or furniture to a delivery address but delivery is impossible or impractical (for example because of access problems, the goods will not fit into the room for which they are intended or because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery), you may contact us with an alternative delivery address and we will redeliver to that alternative delivery address. Harrods reserves the right to charge a further delivery fee for each delivery attempt made. However, if we do not hear from you with a suitable alternative delivery address within 7 days of the attempted delivery, then we may cancel your order and deduct from your refund the additional delivery charges and a charge for our administration and storage which will be no more than 20% of the price of the goods.
• If delivery is impossible or impractical on 2 or more occasions, then we may cancel your order and deduct from your refund the additional delivery charges and a charge for our administration and storage costs which will be no more than 20% of the price of the goods.
• We are unable to redirect orders once items have been dispatched.
• Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorisation.
• The delivery charges above apply only to online orders made through Harrods and telephone orders made through Harrods Call Centre. Alternative charges will apply to orders made directly through Harrods Knightsbridge store.
• If you have any further queries regarding harrods.com delivery, please contact our Customer Care Team on 0845 605 1234* (UK only), +44 (0)20 8479 5100 (International), Fax 0870 7320 123. Lines are open Monday to Friday 9.00am - 5.00pm (closed Saturday and Sunday). Alternatively, email your query.

*Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.

Returns and cancellations

Harrods offers free returns on all UK standard, next day and Saturday deliveries. This excludes deliveries which incur a special delivery charge, deliveries from third party suppliers, large and bulky goods and furniture. Harrods does not offer free returns on international deliveries.

Harrods Launches items are non returnable. For a full list of non returnable items, please see our returns policy in our terms and conditions.

To return unsuitable purchase(s) free of charge apply the enclosed free returns label to your parcel and post the package at your Post Office. We strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

All returns should be sent to;

Harrods Direct Customer Returns
Trevor Square
Off Lancelot Place
London SW7 1DT

Return of any items will be subject to Harrods standard terms and conditions for online purchases. If you would like to discuss the return of any item, or have any further questions about our returns policy please contact a member of our Harrods Direct Customer Care Team on 0845 605 1234 (UK only) or on +44 (0) 20 8479 5100 (outside UK).

If you wish to cancel an order placed with Harrods please return the confirmation email to us, stating your wish to cancel the order or phone our customer service team on 0845 605 1234* (UK only), +44 (0)208 479 5100 (International), Fax 0870 732 0123. Lines are open Monday to Saturday 9.00am - 7.00pm (closed Sunday). Alternatively, you may cancel your order by returning the goods along with the completed Returns Form in-store within 14 days of receipt.

If your order has already been dispatched then the item will have full return instructions in the parcel. Please be aware that for reasons of hygiene, certain items are non-returnable. For more information please refer to our online terms & conditions.

Return of any items will be subject to Harrods standard terms and conditions for online purchases.

For our full returns policy, please refer to Section 4 in our terms and conditions.

*Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.

Delivery to multiple addresses

Harrods now offers a multiple delivery option. If you wish to have items from a single order dispatched to different destinations simply select the desired addresses when ordering. The only charge incurred for this service will be Harrods Standard delivery charge of £5.95, the Next Day delivery charge of £12, Saturday delivery charge of £15.95 or any other applicable special delivery charges. This will apply to each delivery address selected, irrespective of the number of items being delivered.

International delivery

Harrods delivers overseas to the following countries:

Country	Approximate Delivery Time	Delivery Cost
Europe: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland	5 - 6 working days	£20
USA, Canada, Far East: USA, Canada, Hong Kong, Malaysia, Japan, Singapore, Thailand	6 - 10 working days	£25
Rest of the World: Australia, Bahrain, India, Israel, New Zealand, Qatar, Saudi Arabia, UAE	10 - 12 working days	£25

Please note that Harrods currently only delivers to the countries listed above.

We offer international delivery on the majority of our online and catalogue items; however exclusions include perfume, alcohol, electrical, crackers, items containing wood and items of a perishable nature. There may also be specific exclusions relating to individual items or restrictions on certain items dependant on the country of export.

In addition to the above exclusions we are currently unable to send Hampers, Gift Boxes or food items to Australia and New Zealand, due to local Customs restrictions and charges.

Please note we cannot be held accountable for delays in customs clearance.

Please note that for International Delivery of all hampers, Named Day and Saturday Delivery is unavailable. The date selected during checkout is the shipping date; the arrival date is subject to Customs processing.

Returns
Return of any items delivered internationally will be subject to Harrods standard terms and conditions for online purchases.