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Harrods Christmas Grotto

The Harrods Christmas Grotto 2014

As a Harrods Rewards member, you are eligible for priority booking at The Harrods Christmas Grotto. Don’t forget that the priority booking is solely based on your Harrods Rewards tier. Read below for more information, plus, explore the new experiences you can enjoy when the bookings open. Below is all the essential information you need to mark this festive season for you and your family.

1. When can Mini Harrods and Harrods Rewards members book tickets for the Harrods Christmas Grotto?

Priority Booking
As a Mini Harrods member you will receive priority booking based on your Harrods Rewards tier. Priority booking for The Harrods Christmas Grotto 2014 is based solely on your Harrods Rewards tier.

Existing customers who join Harrods Rewards by Friday 5th September 2014 will be given the opportunity to book their tickets before these are open for sale to the public on Wednesday 17th September 2014. Specifically, Rewards members who are eligible for priority booking will receive a notification email on the day they can start booking their tickets. This notification email will be sent between Tuesday 9th September and Friday 12th September 2014, as per the following schedule and will include a link to the Grotto booking website.

Your Rewards Tier:   
Black tier, Gold tier, Green tier 2 (Upper Level) 
Priority Booking will start from:
Tuesday 9th September 2014

Your Rewards Tier:
Green tier
Priority Booking will start from:
Wednesday 10th September until Friday 12th September 2014   

To check we have your correct email address, please login to your Harrods account at www.harrods.com/login, register your Rewards card and/or update your records. If you do not have an online Rewards account, click Register to create an account where you can enter your Rewards card number and email address.

Standard Booking
Customers who join Harrods Rewards after Friday 5th September 2014 will be able to book tickets from 9:00am on Wednesday 17th September 2014.

2. When does the Christmas Grotto open?

The Harrods Christmas Grotto will be open from Friday 7th November until Wednesday 24th December 2014.

Grotto Opening Times:

November 7th - December 5th:
Mon - Sat: 10:00am - 7:30pm
Sun: 12:00pm - 5:30pm

December 5th - December 23rd:
Mon - Sat: 10:00am - 8:30pm
Sun: 12:00pm - 5:30pm

December 24th (Christmas Eve):
Mon: 10:00am - 3:30pm

3. How many tickets can I book?

You can only book one time-slot per Rewards card. A maximum of 10 tickets can be booked per time-slot.

4. What can we expect from the Harrods Christmas Grotto?

Visit the Christmas Grotto and travel through the Land of Make Believe with enchanted woodland creatures, magic mirrors and snowball games. Browse the exclusive packages below to find out what Grotto experiences are available.

Tea Time Experience - NEW FOR 2014

- Meet Father Christmas in his Winter Cabin.
- Each child will take home a special gift from Father Christmas.
- After your visit to Father Christmas, enjoy your Afternoon Tea in the Georgian Terrace with the opportunity to make this a sparkling experience with a glass of Champagne. Children will enjoy their own mini Afternoon Tea experience.

Price: Administration fee of £10 per booking slot, £35 per adult for Afternoon Tea and £20 per child for Christmas box. £10 Champagne add-on if selected.

Classic Experience

- Meet Father Christmas in his Winter Cabin.
- Each child will take home a special gift from Father Christmas.

Price: Administration fee of £10 per booking slot.

Pre-Schooler Experience

- Meet Father Christmas in his Winter Cabin.
- Each child will take home a special gift from Father Christmas.
- Suited to children under the age of four, this experience is available between Monday and Friday, 10:00am to 11.30am, throughout November only.

Price: Administration fee of £10 per booking slot.

5. How much do the Christmas Grotto tickets cost?

An administration fee of £10 will be charged for each booking slot (not for each ticket). If you attend your Christmas Grotto booking, the administration fee will be refunded onto your Rewards card on the day of your booking and will be available for you to spend across the store (excluding in the Christmas Grotto shop) until Wednesday 31st December 2014.

If you do not attend your Christmas Grotto booking, the £10 administration fee will not be refunded onto your Rewards card.

If you book the Tea Time Experience, you will be charged £35 per adult and £20 per child. To add a glass of Champagne to your adult Tea Time Experience, an additional £10 will be applied.

6. How can I confirm which tier I belong to?

Login to your online Rewards account at www.harrods.com/login, and go to 'My Account'. Your tier is written in the Harrods Rewards card summary. If you do not have an online Rewards account, go to Register to create an account where you can enter your Rewards card number and confirm your tier.

If you have any questions about your Harrods Rewards, you can contact our Rewards Managers either via:

In-store: Visit us in Knightsbridge at the Rewards Station on the Second Floor

Phone: 03333 001 234

Email: rewards@harrods.com

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