The Harrods Christmas Grotto 2014
As a Harrods Rewards member, you are eligible for priority booking at The Harrods Christmas Grotto. Don’t forget that the priority booking is solely based on your Harrods Rewards tier. Read below for more information, plus, explore the new experiences you can enjoy when the bookings open. Below is all the essential information you need to mark this festive season for you and your family.
1. When can Mini Harrods and Harrods Rewards members book tickets for the Harrods Christmas Grotto?
As a Mini Harrods member you will receive priority booking based on your Harrods Rewards tier. Priority booking for The Harrods Christmas Grotto 2014 is based solely on your Harrods Rewards tier.
Existing customers who join Harrods Rewards by Friday 5th September 2014 will be given the opportunity to book their tickets before these are open for sale to the public on Wednesday 17th September 2014. Specifically, Rewards members who are eligible for priority booking will receive a notification email on the day they can start booking their tickets. This notification email will be sent between Tuesday 9th September and Friday 12th September 2014, as per the following schedule and will include a link to the Harrods Christmas Grotto booking website.
|Your Rewards Tier:||Priority Booking will start from:|
|Black tier, Gold tier, Green tier 2 (Upper Level)||From 9:00am, Tuesday 9th September 2014|
|Green Tier||By Friday 12th September 2014*|
*Please note that the Harrods Christmas Grotto invite email will be sent across the course of three days, between Wednesday 10th and Friday 12th September. Should you not receive an email by the evening of Friday 12th September, then please contact the Grotto Customer Loyalty team on 0333 300 2300.
To check we have your correct email address, please login to your Harrods account at www.harrods.com/login, register your Rewards card and/or update your records. If you do not have an online Rewards account, click Register to create an account where you can enter your Rewards card number and email address.
Customers who join Harrods Rewards after Friday 5th September 2014 will be able to book tickets from 9:00am on Wednesday 17th September 2014.
2. When does the Harrods Christmas Grotto open?
The Harrods Christmas Grotto will be open from Friday 7th November until Wednesday 24th December 2014.
Harrods Christmas Grotto Opening Times:
|November 7th - December 5th||Mon - Sat: 10:00am - 7:30pm
Sun: 12:00pm - 5:30pm
|December 5th - December 23rd||Mon - Sat: 10:00am - 8:30pm
Sun: 12:00pm - 5:30pm
|December 24th (Christmas Eve)||Wed: 10:00am - 3:30pm|
3. How many tickets can I book?
You can only book one time-slot per Rewards card. A maximum of 10 tickets can be booked per time-slot.
4. What can we expect from the Harrods Christmas Grotto?
|The Harrods Christmas Grotto Experiences||Prices|
Tea Time Experience - NEW FOR 2014
Administration fee of £10 per booking slot, £39 for adults Afternoon Tea, £20 per child for their mini Afternoon Tea, adults can upgrade to a Champagne Afternoon Tea for an additional £8.50.
Administration fee of £10 per booking slot.
|Administration fee of £10 per booking slot|
5. How much do the Harrods Christmas Grotto tickets cost?
An administration fee of £10 will be charged for each booking slot (not for each ticket). If you attend your Harrods Christmas Grotto booking, the administration fee will be refunded onto your Rewards card on the day of your booking and will be available for you to spend across the store (excluding in the Harrods Christmas Grotto shop) until Wednesday 31st December 2014.
If you do not attend your Harrods Christmas Grotto booking, the £10 administration fee will not be refunded onto your Rewards card.
If you book the Tea Time Experience, you will be charged £39 per adult and £20 per child. To add a glass of Champagne to your adult Tea Time Experience, an additional £8.50 will be applied.
6. How can I confirm which tier I belong to?
Login to your online Rewards account at www.harrods.com/login, and go to 'My Account'. Your tier is written in the Harrods Rewards card summary. If you do not have an online Rewards account, go to Register to create an account where you can enter your Rewards card number and confirm your tier.
If you have any questions about your Harrods Rewards, you can contact our Rewards Managers either via:
In-store: Visit us in Knightsbridge at the Rewards Station on the Second Floor
Phone: 0333 300 1234
Find out how to book tickets to the Harrods Christmas Grotto here.
Shop our fabulous collection of Christmas Decorations