Plan Your Visit
Store Reopening Update
Our stores are currently closed in line with government guidelines. We plan to re-open our stores on 12th April in line with government guidelines. We will continue to monitor the advice closely and update this page with any changes or further information.
In the meantime Click & Collect in Knightsbridge will still be available, as will our Safe Deposit services.
Though the rest of the store may be closed, we aren't far away – customers can continue to shop online at harrods.com, and through our remote Personal Shopping service. All orders placed through Personal Shopping will be available for collection from our Click & Collect desk.
For more information on available services, please read our FAQs. We will be continually updating them, so keep checking in, or sign up to our newsletters to be the first to know when we reopen.
What’s on your itinerary?
Please note, the entire Knightsbridge store is currently closed, the below information is for reference only.
Whether you’re visiting your favourite department or shopping the sale, in order to maintain social distancing measures, we’ve listed the best entrances to get you where you want to go, in the event of a queuing.
Need to Know
How to navigate the store, which departments and services are available, and what new safety measures we’ve implemented – read on to find out the answers ahead of your visit.
We're using various technologies to monitor the number of customers within the store to allow for social distancing. Once we’re at capacity, entrance doors will close until enough customers have exited to allow more in.
Queuing is a possibility. If queuing is required, it will be looked after by the Harrods Security team.
Social distancing champions are available throughout the store to offer support and advice. And lifts and escalators remain in operation, albeit at reduced capacity, to ensure the store remains accessible to all.
We encourage customers to shop alone where possible. If shopping with children or in a group, please remain mindful of social distancing measures.
We've implemented new safety measures throughout the store – look out for helpful signs that will guide your journey while ensuring your safety.
Have a Question?
Look no further than our Frequently Asked Questions page for the answers to everything from how to get to us to what exclusive services are available in-store.
The ultimate way to experience Harrods, become a Rewards member to earn points on your purchases, get Cash Rewards, unlock member-only benefits and gain exclusive access to Sales and events. Plus, our Rewards card is now available to download to your phone, so you’ll always have it with you.