- Harrods opening hours
-
- What are the opening hours of Harrods Knightsbridge
store?
Monday to Saturday 10am - 8pm
Sunday 11.30am* - 6pm
*Browsing only between 11.30am and 12 noon
- What are the opening hours of Harrods' Food Halls?
Harrods' Food Hall are open between:
Monday to Saturday 10am - 8pm
Sunday 11.30am* - 6pm
*Browsing only between 11:30am and 12 noon on Sundays
With the exception of Ladurée restaurant, which is open
between:
Monday to Saturday 9am - 9pm
Sunday 11.30am - 6pm
- What are the opening hours for Harrods airport
stores?
Please find below details of our opening hours at our stores at
Heathrow and Gatwick:
Heathrow
Terminal
1
5.30am - 10pm
Terminal
3
5am - 10pm
Terminal
4
6am - 10pm
Terminal 5 Main
store 5.30am
- 10pm
Terminal 5 Signature store 5.30am - 10pm
Terminal 5 Satellite store 8am -
9pm
Gatwick
North and South terminals 5am - 9pm
All stores are open 7 days a week
- How can I contact the store?
Harrods Store Enquiries
+44 (0)20 7730 1234
Harrods Direct Orders & Enquiries
0845 605 1234 (UK only)*
+44 (0)20 8479 5100 (outside UK)
Weddings & Occasions Services
Weddings & Occasions services, including our Gift List
service, is located on the Second Floor of Harrods Knightsbridge
store.
Call +44 (0)20 7225 6500
Fax +44 (0)20 7225 5760
weddings.occasions@harrods.com
* Local rate number for BT users only. As mobile
and other network call charges may vary, please refer to your
service provider for more details.
- Sale dates
-
- When is the next Harrods Sale?
The Summer Sale will start at 9am on Saturday 16th June 2012, and
will end at 6pm on Sunday 8th July 2012.
Monday to Saturday 10am - 9pm
Sunday 11.30am* - 6pm
Saturday 16th June 9am - 9pm
*Browsing only between 11.30am and 12 noon
- Visiting Harrods
-
- Where is Harrods store located?
The address of Harrods Knightsbridge store is as follows:
Harrods
Ltd
87 - 135 Brompton Road
Knightsbridge
London
SW1X 7XL
Harrods is located on Brompton Road, in the Knightsbridge area
of Central London.
We are easily accessible by the following public transport:
- Knightsbridge London Underground station exits adjacent to the
store and is on the Piccadilly Line.
- London Bus routes C1, 74, 414 and 14 all have stops on the
Brompton Road, and routes 9, 10, 19, 22, 52, 137 & 452 will
take you to the Knightsbridge area of London. All stops are a short
walk from the store.
If you wish to use your Sat-Nav to
find us, please enter postal code SW3 1BB as this will take you
directly to the store.
- Is Harrods located in the congestion charge
zone?
Harrods does not fall into the London Congestion
Charge zone.
For further information please
check with Transport for London before travelling.
- Does Harrods have stores in any other
locations?
Harrods has signature shops at Heathrow Airport (Terminals 1, 3,
4 & 5), Gatwick Airport (North and South Terminals), Lisbon
International Airport and Kuala Lumpur International Airport. In
addition, you can also find Harrods products in the following
international locations:
Takashimaya Department Store,
Singapore; Changi Airport (Terminals 1 & 2) Singapore; various
Mitsukoshi stores across Japan; Down-town Shop & Restaurant at
KLCC (Petronas Towers) Kuala Lumpur, Malaysia; various Shin Kong
Mitsukoshi stores in Taiwan; David Jones stores, Australia; Queen
Mary 2 cruise liner; Queen Victoria cruise liner; Silver Wind,
Cloud, Shadow & Whisper cruise ships.
- Does Harrods have a dress code?
At Harrods we are very proud of
our beautiful store and to ensure it is maintained for all of our
customers to enjoy without offence whilst shopping, there are some
sensible restrictions on dress code when entering the store. These
include asking customers to refrain from wearing crash helmets and
to generally ensure they are not wearing anything that could offend
another customer or cause damage to our store or merchandise.
- Are large baggage items and rucksacks allowed in
Harrods?
Large baggage and rucksacks must
be left at our Left Luggage service for a charge of £3.00. The only
exception to this policy is small rucksacks provided they are
carried by hand or on your front rather than on the back or
shoulder. This is both to prevent damage to displays and for the
comfort of all our customers. The Left Luggage facility is located
at Door 2A to the rear of Harrods on Basil Street.
- Can I arrange a group visit to Harrods?
There are periods, when the store is at its busiest, that
Harrods has to take the difficult decision to deny access to tour
parties and larger groups of visitors.
We would ask that all large parties split into groups of no more
than four persons.
All groups must be accompanied by a group leader.
On arrival the group leader must report to Door 5 (situated in
Hans Crescent) and inform the security officer who will then brief
the group leader. Emergency contact details will be required to be
left at the Concierge Desk (situated on the Second Floor) should we
need to contact the group.
Groups with children under the age
of 15 must be accompanied by an adult.
- Accessibility
-
- What disabled facilities are available at
Harrods?
Harrods is easily accessible to wheelchair users via any of the
front doors along Brompton Road or at Door 3, located at the rear
of the store in Basil Street. Alternatively, Door 5 on Hans
Crescent is also a convenient entry point and there are lifts for
access to the upper floors nearby. The ground level is flat and
there are security personnel at all the doors who would be pleased
to assist with entry. Kensington and Chelsea Council provide
parking spaces for disabled permit-holders in Basil Street.
In addition, we provide the
facility to pre book the use of a manual wheelchair. This can be
done by telephoning +44 (0)20 7730 1234. Photo identification e.g.
passport or valid driving licence, will be required to be shown
prior to receiving a Harrods wheelchair.
Car Park
- Where is Harrods Car Park located?
You can park in Harrods valet operated customer car park which
is located in Brompton Place, a two minute walk from the store. If
you would like more specific directions please contact our Customer
Service team at customer.services@harrods.com or by phone on +44
(0)20 7893 8088 where a member of the team will be happy to
help.
**If you wish to use your Sat-Nav
to find us, please enter postal code SW3 1QE which will take you
directly to the car park.
- What are Harrods Car Park opening hours?
The car park opens at 7.30am
Monday to Saturday and 10.30am on Sunday, and closes 30 minutes
after Harrods closes.
- How much does it cost to park in Harrods car
park?
0-1 hours
1-2 hours 2-3 hours 3-4 hours 4-5 hours 5-6 hours 6-7 hours 7-8
hours 8-9 hours
£10 £15
£20 £25 £30 £35 £42 £48 £55
There are no overnight parking facilities,
and a £50 penalty applies after the car park closes.
A car wash service is available in
Harrods car park for £10 per vehicle.
- Returns policy
-
- What is Harrods store returns policy?
In addition to your statutory
rights, Harrods is pleased to offer the following rights of
return.
Unwanted goods:
Unwanted goods may be returned for
a refund or exchange if returned in their original condition within
14 days with proof of purchase. However, this is subject to the
discretion of the manager of the department where the goods were
purchased, and is subject to the restrictions and conditions below.
Refunds will be made against the original form of tender except in
respect of purchases made by cash, cheque/traveller's cheque or
gift voucher/Gift Card which will be refunded by way of Shopping
Credit. Where different forms of tenders are used, the assumption
will be that forms of tender eligible for Shopping Credit refund
will be exhausted before other forms of tender are refunded.
Refunds and exchanges on purchases made on an event day will be
calculated at the reduced price. Where a complimentary gift has
been issued with a purchase, the gift must also be returned.
Sale Goods:
Sale items or special purchases
bought in Harrods Sale or Sale Preview events may only be returned
for exchange or refund (by way of shopping credit) if returned in
their original condition with proof of purchase, during the same
sale or sale preview period or within 14 days of purchase
(whichever is earlier). Any shopping credit issued must be redeemed
in store by the end of that Sale period.
Exclusions:
Our policy of offering additional
rights of return does not apply to: custom made goods, limited
edition items, fine art, prints and sculptures, beds, bedding,
toiletries, cosmetics, fragrances, pierced earrings, hair
accessories, swimwear, lingerie/nightwear, hosiery, millinery,
scarves, pharmaceutical products, woodwind and brass instruments,
pets, food, beverages, perishable goods, paint, newspapers and
magazines, large quantity orders and any item that has been worn.
Fine jewellery and watches, designer jewellery and ladies
eveningwear may only be returned for exchange or refund by way of
Shopping Credit. Additional terms and conditions of sale apply to
furniture and special order items. Audio or video recordings and
computer software may only be returned at Harrods discretion (if
they have not been unsealed). This policy may be changed from time
to time where we consider it reasonable and necessary to do so.
Please enquire in the relevant department for details.
- Personal shopping
-
- Does Harrods offer a Personal Shopping
service?
Our BY APPOINTMENT and Beyond service offers
discerning shoppers true luxury, with a premium shopping and
lifestyle service of award-winning quality.
Entirely bespoke, BY APPOINTMENT and Beyond enlists
the expertise of leading consultants and stylists who provide a 360
degree service and will help you choose and source your requests
from across our seven floors and beyond Harrods.
For further information regarding
the BY APPOINTMENT and Beyond service please consult
our website www.harrodsbyappointment.com
or contact us by telephone at +44 (0)20 7893 8000 or at
byappointment@harrods.com.
- Gift Cards
-
- Where can I buy a Harrods Gift Card?
Harrods Gift Cards can be purchased in-store at any till point.
For amounts over £500 please visit the Harrods Concierge on the
Second Floor.
Harrods Gift Cards can also be purchased by telephone on + 44
(0) 20 7730 1234 extension 6505. Alternatively, they can be ordered
online at harrods.com. Simply select the denomination required and
place it in your shopping basket. Once you have finished selecting
your items, simply click on the shopping basket icon at the top of
the screen and then proceed through the checkout, following the
step-by-step instructions as you go.
Harrods Gift Cards will expire
after 24 consecutive months of non-use. After this date you can
obtain a replacement card for the remaining value by visiting our
Knightsbridge store and returning the old Harrods Gift Card.
- Where can I spend a Harrods Gift Card?
Harrods Gift Cards can be spent in
our Knightsbridge store and online. Gift Cards cannot be redeemed
at any of Harrods airport locations.
- Restaurants
-
- How can I book a table at one of Harrods
restaurants?
You can find booking and menu
information for our extensive range of in-store eateries here.
- Does Harrods offer traditional afternoon tea?
The Georgian Restaurant's
quintessentially English afternoon tea stands amongst London's
finest, and when enjoyed in such regal surroundings, is an
experience to be savoured, remembered and repeated. Freshly cut
sandwiches, scones and pastries are accompanied by your choice of
tea from Harrods private tea gardens. To make a booking please call
+44 (0)20 7225 6800.
- Tax Free Shopping
-
- How can I claim back tax on my purchases?
You can visit the Tax Free Shopping Bureau on the Second Floor
to discuss how to reclaim the VAT (Value Added Tax) paid on your
shopping. Please see an overview of the process below:
In order to claim back VAT, the correct procedure as set out by
the Customs Authorities of the European Community must be
followed.
To qualify for a refund you will have to:
- Make a minimum purchase set by the store (Harrods is £50)
excluding food, books, children's clothing and services
- Take the goods out of the EC within 3 months from the month of
purchase
- Take your receipts along with your identification (passport,
overseas drivers licence, or ID card) to our the Tax Free Shopping
Bureau located on the Second Floor. Your VAT form will be issued
here
- The VAT rate in the UK is 20% (16.67% of the purchase
price)
- Your refund amount is the VAT less an administration fee
You have several choices as to how you receive your VAT refund:
immediate cash at the airport, immediate refund to a credit card at
Heathrow and Gatwick airport, the direct crediting of a chosen
credit card, or a bank cheque to a chosen address if you mail the
certified VAT form in the pre-paid envelope that we provide. When
leaving the EC, simply show your purchases, receipts and passport
to Customs officials and have your refund form(s) stamped. These
should then be sent back to Global Blue in the pre-paid envelope
that will be provided with the form in Harrods. Once Global Blue
has received your VAT form the refund will be made. This can take
between 4 and 6 weeks from the date of posting.
- London Bus Tours
-
Does Harrods provide sightseeing tours of
London?
Harrods offers a range of exclusive excursions around London's
leading landmarks in a lovingly restored vintage double-decker bus
decorated in Harrods classic gold and green. A professional guide
will bring the capital to life and help you savour the
unforgettable sights and sounds of the city.
The four-hour tour includes a photo stop at Westminster Abbey
and a cruise on the River Thames, as well as views of Buckingham
Palace, the London Eye, Big Ben, the Houses of Parliament,
Trafalgar Square and the Tower of London. Afterwards there is the
option to refresh and refuel with a sumptuous carvery lunch or
delicious afternoon tea in the Harrods Georgian Restaurant.
The tours depart every morning and afternoon from the
Harrods departure point outside the store. The morning tour
also offers a complimentary transfer from most central London
hotels, details of which can be found at harrodsbustour.com.
If you would like further information on the tours available or
to book tickets for this stylish and unique way of discovering
London, visit the Harrods Concierge on the Second Floor, or visit
www.harrodsbustour.com.
- Charity Requests
-
- How do I approach Harrods regarding a charitable donation
or sponsorship?
The store is already committed to many charities including the
following causes: CLIC Sargent, Macmillan Cancer Trust, The
Samaritans, Make A Wish Foundation and The Salvation Army. These
are our designated charities and we provide a year-round programme
of activities to raise money for them.
We regret that we are unable to support any other charities at
the present time.
- Harrods Careers
-
- I would like to work for Harrods, what should I
do?
For further information on
opportunities to join our world-class team, please click here.
- Does Harrods offer work experience and
internships?
Harrods offers varying work experience opportunities for
students, which differ in eligibility criteria. Please visit Future
Talent at www.harrodscareers.com for
details.
- Becoming a Harrods Supplier
-
- How can I become a Harrods supplier?
We seek high-performance suppliers who are able to meet our
requirements for delivery, quality, responsiveness and
competitiveness.
If you are interested in providing not-for-resale
products and services to Harrods Ltd and believe your company meets
these requirements and can meet and uphold our high standards,
please click
here to register as a potential supplier on the
Harrods Sourcing Website.
Please note: Registering with Harrods Ltd will not
automatically guarantee your company a business opportunity.
By completing the registration, your company information will be
reviewed and, if applicable, you will be included in a directory of
potential vendors when procurement opportunities may arise. You
will only receive a login name and password for the Harrods
Sourcing Website if you are invited to participate in an online
tender.
Please be assured that any
information you provided will be kept strictly confidential, and
used only by Harrods.
- Harrods Rewards
-
- How do I sign up for a Harrods Rewards card?
Harrods Rewards is not a store card or a credit card, it's our
way of showing our appreciation for your custom by rewarding you
every time you shop. You'll earn points for every pound you spend
in-store and online at harrods.com, no matter how you choose to
pay. For every 500 points you earn, you'll receive £5 to spend on
whatever you wish in Harrods.
To request a Rewards Card, or to
register your details on an existing Rewards Card you signed up for
in-store, click here.