Please note, we are currently experiencing delivery delays due to extended processing times and external courier disruptions. Please see our Delivery FAQs for updated delivery times.
We are working hard to minimise disruption to our online delivery service and we deeply apologise for any inconvenience.
If you would like to shop online without signing up for an account, you can complete your order by selecting the ‘Guest Checkout’ option. After placing an order, we will email you to keep you updated on the status of your order. Once your order has been delivered, you will not receive further communications from us.
Harrods.com has been smartly designed to make your shopping experience as easy as possible. If you need further assistance, please contact our Customer Service team to place your order over the phone.
You can now add products to your Wishlist as you browse, and buy later. When you are happy with your Wishlist, you can either check out online as normal or contact Customer Service to complete your order.
We will send you an email to acknowledge that we have received your order. The email will include your order number, billing information and a link to Track Your Order. If you do not receive a confirmation email after placing an order, please contact our Customer Service team for further assistance.
When your order is on its way to you, we will send you an email to confirm all of your tracking details. Simply click on this link to follow your parcel’s journey from start to finish.
Depending on your location, delivery times can vary after your order has been dispatched. We will keep you updated with your tracking information and an estimated delivery date. To view our delivery options, visit our Delivery & Returns page. Occasionally, we may send your order in a separate parcel to speed up the delivery process. Please note: while we do aim to deliver within the estimated time, we cannot prevent delays caused by local Customs clearance.
When an online order is accepted, it goes through several status changes during the delivery journey. These are listed below:
Your order has been successfully placed.
Your order is being processed and payment is being confirmed.
Your order is being prepared and packed.
Your order has been dispatched and is on its way to you.
Your order has reached its destination.
We take pride in preparing your order with care from start to finish. If something is not quite right, we may have to cancel your order with immediate effect. In these instances, we will always automatically issue you with a full refund. If you need further assistance, please contact our Customer Service team.
We aim to deliver all online orders in exclusive Harrods-branded packaging as a standard service. Occasionally, our concessions brands may provide their own branded packaging for high-value orders, subject to availability.
All orders placed through our website are dispatched with a commercial invoice that includes a price list for your purchases, which unfortunately cannot be removed.