Harrods Terms and Policies
Promotions & Events
1. These Terms and Conditions apply to events hosted by the Promoter at Harrods, Knightsbridge (each an ‘Event’; together the ‘Events’). Additional details and terms will apply to individual Events and customers will be notified of these prior to booking for the relevant Event.
2. All Events are subject to availability and any stated maximum capacities. Unless stated otherwise, spaces will be allocated on a first-come, first-served basis, and customers must follow the Promoter’s specific instructions regarding the Event booking process. The Promoter accepts no responsibility for any incorrectly submitted, incomplete, illegible or corrupted information provided by a customer in relation to an Event and/or any inability of the Promoter to contact a customer regarding an Event.
3. Customers are required to arrive at Events promptly for the stated start time. Customers who arrive late to Events may not be permitted entry.
4. The Promoter reserves the right to request a valid form of photo ID prior to entry to an Event. Where applicable, the Promoter may also ask customers to produce their ticket and/or booking confirmation corresponding to their photo ID. If a customer is unable to provide a valid form of photo ID and/or ticket and/or booking reference to the Promoter’s satisfaction, none of that customer’s party will be permitted to attend the Event.
5. The Promoter reserves the right to refuse entry to an Event at its sole discretion.
6. Where children are permitted to attend an Event (in accordance with any specific Event terms), they must be supervised by a parent or legal guardian (18+) at all times.
7. The Promoter reserves the right to alter or vary the content or timing of an Event and/or to cancel an Event due to unforeseen circumstances or circumstances beyond its control. The Promoter accepts no responsibility for any disappointment suffered as a result of failure to attend an Event.
8. By booking and attending an Event, customers agree (on their own behalf and on behalf of any guests attending with them) to be bound by these Terms and Conditions and any specific terms applicable to the relevant Event (including, without limit, any age restrictions).
9. Where food and drink is available at an Event, it may contain allergens including, without limitation, shellfish, dairy, eggs, nuts, gluten, wheat and soya. The Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at an Event (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending an Event.
10. At some Events, products may be used and/or made available for customers to try. These products may contain allergens. The Promoter shall not be responsible for any adverse effects resulting from products used, sampled or available at an Event including but not limited to allergic reactions.
11. Customers understand that they may be required to provide personal information about themselves and the other Event attendees to (a) the Promoter; (b) the Event organiser, for the purpose of administering the Event; and (c) the third-party booking system operator, for purposes of making the booking (where booking is required). By submitting this personal information, customers consent (on behalf of themselves and any other named individuals) to the Promoter and (where applicable) the Event organiser that they may collect and store the personal information submitted. Additionally, they confirm that they have the express consent of any named individuals to provide their personal information for these purposes. Full details of the Promoter’s privacy policy can be found here in Harrods’ Security & Privacy policy. Details of the Event Organiser’s privacy policy and any third-party booking system operator will be provided at the time of booking.
12. In the event of any conflict between these Terms and Conditions and any specific Event terms, the specific Event terms shall take precedence to the extent necessary to resolve any such conflict. For more information regarding Events, please contact our Customer Service team.
13. At its sole discretion, the Promoter reserves the right to amend these Terms and Conditions at any time, and shall notify any amended Terms and Conditions on its website at harrods.com/legal/events.
14. These Terms and Conditions and any specific Event terms shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.
15. Unless stated otherwise, the Promoter is Harrods Limited (Company no. 30209) of 87–135 Brompton Road, London SW1X 7XL.
In addition to the above, the following terms and conditions shall also apply to beauty Masterclass events:
1. Unless specified otherwise, tickets are limited to a maximum of two tickets per customer (being the customer and one guest) per Masterclass. Each ticket is valid for one person at the time and date specified. Unless otherwise specified all Masterclass attendees must be at least 18 years old, unless accompanied by a parent or legal guardian (who must have their own Masterclass ticket).
2. If your booking is successful, you will receive an email confirmation containing your ticket(s). Attendees must show their email confirmation and photo ID to be permitted entry to the Masterclass.
3. Unless the ticket says otherwise, if the customer is unable to attend the Masterclass once their booking has been confirmed, the ticket fee and voucher (if applicable) will not be refunded.
4. The Promoter accepts no responsibility for failure to attend the Masterclass or redeem any voucher.
The voucher may only be used once and can be used as full or part payment (as applicable), but no change shall be given. Only one voucher may be used per transaction.
Customers will be required to present the original voucher at the time of redeeming the offer. Damaged vouchers or copies, pictures and/or duplications of the voucher will not be accepted. The voucher will not be replaced if lost or stolen.
The voucher cannot be transferred to any other person or resold or exchanged for cash or any product or service, other than as specified on the voucher.
Unless specified otherwise, vouchers cannot be used for online purchases, gift cards or event tickets.
Redemption of the voucher is subject to availability and the Promoter’s terms and conditions which may change from time to time.
1. The Explora Journeys exclusive Explora III ship tour (“Event”) is open to all customers who hold the Harrods American Express® Card aged 18 and over (ID may be required) (“Cardmembers”). This Event will take place in two sessions, on 17 August 2026 and 9 September 2026 between 9:15 am – 4:30 pm on both occasions, and will include the following:
(i) The Explora Journeys Explora III exclusive ship tour taking place in Southampton (for which transportation will be arranged from the Harrods Knightsbridge store and included in the ticket price); and
(ii) lunch at an a la carte restaurant after the ship tour on board of the Explora III ship.
2. Guests must arrive to the Harrods Knightsbridge Collection Area, located at [87-135 Brompton Rd, Knightsbridge, London SW1X 7XL] at 9:15 am on the day of the Event from where transportation will be provided to Southampton where the Event will take place. Transportation will depart from Harrods Knightsbridge at 9:30 am sharp and the Promoter will not be responsible for any guests who arrive after the departure time.
3. To book a place at the Event, Cardmembers must:
(i) pay the full ticket price of £80 per person at least 10 days in advance of the Event by booking a ticket via the following link: https://harrods-american-express.appointedd.com/booking-widget/6a3e53b7becad944b2d456b9
(ii) state any allergy or dietary requirements, and
(iii) provide details of requested food or drink substitutions, in advance of the Event.
4. Guests can gain access to the Event by presenting the email confirmation that they will receive after purchasing their ticket.
5. There will be 10 spaces per session of the Event and spaces are allocated on a first-come, first-served basis.
6. Cardmembers may purchase up to two tickets per booking (for themselves and a guest).
7. The ticket price per person will include (i) an exclusive tour of the Explora III ship, (ii) transportation from the Harrods Knightsbridge store to Southampton, and (iii) a lunch at an a la carte restaurant on board of the ship.
8. Alcohol will not be served to guests under the age of 18 (ID may be required to prove age).
9. Cardmembers who attend the Event will be eligible to receive the following Explora credits:
(a) Only for Double Occupancy bookings
(i) Ocean Terrace: 200 EUR
(ii) Ocean Penthouse: 400 EUR
(iii) Ocean Residence: 800 EUR
(b) Only for Solo Occupancy bookings
(i) Ocean Terrace: 100 EUR
(ii) Ocean Penthouse: 200 EUR
(iii) Ocean Residence: 400 EUR
(together the “Offer”)
10. The Offer is redeemable once, only on new bookings made on or before 31 October 2026 (F1 Monaco journeys and other select journeys as determined by Explora Journeys are excluded).
11. Cardmembers may redeem the Offer by emailing their booking to [email protected] quoting a "HARRODSAMEX".
12. The Offer is not transferrable to any other Cardmember and may not be redeemed in conjunction with any other offers.
13. Cardmembers who have purchased a ticket must contact the Harrods American Express team by email at [email protected], as soon as possible if they are unable to attend the Event. Please note tickets are non-refundable if cancelled (or if number of attendees is reduced), or if you fail to show up to the Event. To amend or cancel your reservation, please email [email protected] (please note that cancellations via Website or App are not accepted)
14. Harrods reserves the right to amend these terms and conditions or to cancel the Events in its sole discretion.
15. The food and drink available at the Event will contain alcohol and may contain allergens including, without limitation, shellfish, dairy, eggs, nuts, gluten, wheat and soya. The Promoter will endeavour to accommodate the allergy and dietary requirements provided by guests, but this may not be possible and the Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at an Event (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending an Event.
16. To attend the Event, Cardmembers must provide certain information directly to Explora no later than 9 August 2026, including their full name, gender, date of birth, place of birth, nationality, passport details, and any dietary requirements. Failure to provide this information by the stated deadline will result in the Cardmember forfeiting their ticket, which will be non-refundable. Explora will process personal information in accordance with its Privacy Notice, which can be found here.
17. These terms are additional to the General Event Terms and Conditions which apply to the Event and are available at https://www.harrods.com/en-gb/legal/events. By booking an Event, Cardmembers confirm (on their own behalf and on behalf of any guest (if applicable)) that they have read and agree with these terms and conditions and the General Terms and Conditions. In the event of any conflict between these terms and the General Event Terms and Conditions, these terms shall apply to the extent required to resolve any such conflict.
18. By confirming their attendance at an Event, Cardmembers and their guests acknowledge that Harrods needs to process their personal information. Harrods will use this personal information for the purposes of administering the Event. Full details of Harrods’ Privacy Policy can be found via the following link: https://www.harrods.com/en-gb/s/legal/privacy-policy.
19. Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL.
Subject to availability, customers who purchase a ticket in advance can attend the Dermalogica Beauty Masterclass in the Auditorium and Masterclass room on the lower ground floor at the Harrods Knightsbridge store on 11 August 2026, taking place between 6:00 pm – 7:00 pm (“Masterclass”).
A £25 ticket fee per person applies to the Masterclass. Ticket purchases are limited to one per person. Spaces at the Masterclass are subject to availability and will be allocated on a first-come first-served basis. Customers must register to book a place at the Masterclass at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/6a576389eae7cbd17f79985f
On purchasing a ticket, customers will receive an email confirmation which must be shown on entry to the Masterclass, in order to gain access, and will act as a voucher of £25. The voucher can only be redeemed on purchases of Dermalogica beauty products at the Harrods Knightsbridge store, on the date of the Masterclass only. The voucher cannot be redeemed in conjunction with other offers or other vouchers and can only be redeemed once. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights. Please ask in store for more details.
Customers who purchase a ticket will also receive a free gift when attending the Masterclass.
Alcohol will not be served to customers under the age of 18 (ID may be required in order to prove age).
To the extent permitted by law, the Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at the Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending the Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with Dermalogica and details of how Dermalogica will process your data can be found here.
For full terms and conditions, see the Promotions & Events terms and conditions available at: www.harrods.com/en-gb/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL
Subject to availability, customers who purchase a ticket in advance can attend the Philip Kingsley Beauty Masterclass in the Auditorium room on the lower ground floor at the Harrods Knightsbridge store on 13 August 2026, taking place between 5:30 pm – 6:30 pm (“Masterclass”).
A £40 ticket fee per person applies to the Masterclass. Ticket purchases are limited to one per person. Spaces at the Masterclass are subject to availability and will be allocated on a first-come first-served basis. Customers must register to book a place at the Masterclass at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/6a57638b122a0c9f9b874333
On purchasing a ticket, customers will receive an email confirmation which must be shown on entry to the Masterclass, in order to gain access, and will act as a voucher of £40. The voucher can only be redeemed on purchases of Philip Kingsley beauty products at the Harrods Knightsbridge store, on the date of the Masterclass only. The voucher cannot be redeemed in conjunction with other offers or other vouchers and can only be redeemed once. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights. Please ask in store for more details.
Customers who purchase a ticket will also receive a free gift when attending the Masterclass.
Alcohol will not be served to customers under the age of 18 (ID may be required in order to prove age).
To the extent permitted by law, the Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at the Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending the Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with Philip Kingsley and details of how Philip Kingsley will process your data can be found here.
For full terms and conditions, see the Promotions & Events terms and conditions available at: www.harrods.com/en-gb/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL
Subject to availability, customers who purchase a ticket in advance can attend the Kylie Cosmetics Beauty Masterclass in the Auditorium room on the lower ground floor at the Harrods Knightsbridge store on 18 August 2026, taking place between 6:00 pm – 7:30 pm (“Masterclass”).
A £30 ticket fee per person applies to the Masterclass. Ticket purchases are limited to one per person. Spaces at the Masterclass are subject to availability and will be allocated on a first-come first-served basis. Customers must register to book a place at the Masterclass at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/6a60c455bcb5e0fa93845b6e
On purchasing a ticket, customers will receive an email confirmation which must be shown on entry to the Masterclass, in order to gain access, and will act as a voucher of £30. The voucher can only be redeemed on purchases of Kylie Cosmetics beauty products at the Harrods Knightsbridge store, on the date of the Masterclass only. The voucher cannot be redeemed in conjunction with other offers or other vouchers and can only be redeemed once. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights. Please ask in store for more details.
Customers who purchase a ticket will also receive a free gift when attending the Masterclass.
Alcohol will not be served to customers under the age of 18 (ID may be required in order to prove age).
To the extent permitted by law, the Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at the Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending the Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with Kylie Cosmetics and details of how Kylie Cosmetics will process your data can be found here.
For full terms and conditions, see the Promotions & Events terms and conditions available at: www.harrods.com/en-gb/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL
Subject to availability, customers who purchase a ticket in advance can attend the Tom Ford Beauty Masterclass in the Auditorium room on the lower ground floor at the Harrods Knightsbridge store on 26 August 2026, taking place between 5:30 pm – 6:30 pm (“Masterclass”).
A £30 ticket fee per person applies to the Masterclass. Ticket purchases are limited to one per person. Spaces at the Masterclass are subject to availability and will be allocated on a first-come first-served basis. Customers must register to book a place at the Masterclass at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/6a60c509eba9059b444224fa
On purchasing a ticket, customers will receive an email confirmation which must be shown on entry to the Masterclass, in order to gain access, and will act as a voucher of £30. The voucher can only be redeemed on purchases of Tom Ford beauty products at the Harrods Knightsbridge store, on the date of the Masterclass only. The voucher cannot be redeemed in conjunction with other offers or other vouchers and can only be redeemed once. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights. Please ask in store for more details.
Customers who purchase a ticket will also receive a free gift when attending the Masterclass.
Alcohol will not be served to customers under the age of 18 (ID may be required in order to prove age).
To the extent permitted by law, the Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at the Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending the Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with Tom Ford Beauty and details of how Tom Ford Beauty will process your data can be found here.
For full terms and conditions, see the Promotions & Events terms and conditions available at: www.harrods.com/en-gb/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL
Subject to availability, customers who purchase a ticket in advance can attend the Byredo Beauty Masterclass in the Auditorium room on the lower ground floor at the Harrods Knightsbridge store on 25 August 2026, taking place between 6:30 pm – 8:00 pm (“Masterclass”).
A £50 ticket fee per person applies to the Masterclass. Ticket purchases are limited to one per person. Spaces at the Masterclass are subject to availability and will be allocated on a first-come first-served basis. Customers must register to book a place at the Masterclass at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/6a68be0e103faebec594f175
On purchasing a ticket, customers will receive an email confirmation which must be shown on entry to the Masterclass, in order to gain access, and will act as a voucher of £50. The voucher can only be redeemed on purchases of Byredo beauty products at the Harrods Knightsbridge store, on the date of the Masterclass only. The voucher cannot be redeemed in conjunction with other offers or other vouchers and can only be redeemed once. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights. Please ask in store for more details.
Customers who purchase a ticket will also receive a free gift when attending the Masterclass.
Alcohol will not be served to customers under the age of 18 (ID may be required in order to prove age).
To the extent permitted by law, the Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at the Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending the Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with Byredo and details of how Byredo will process your data can be found here.
For full terms and conditions, see the Promotions & Events terms and conditions available at: www.harrods.com/en-gb/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL
Subject to availability, customers who purchase a ticket in advance can attend the Goldfield and Banks Beauty Masterclass in the Auditorium room on the lower ground floor at the Harrods Knightsbridge store on 19 August 2026, taking place between 3:00 pm – 4:00 pm (“Masterclass”).
A £30 ticket fee per person applies to the Masterclass. Ticket purchases are limited to one per person. Spaces at the Masterclass are subject to availability and will be allocated on a first-come first-served basis. Customers must register to book a place at the Masterclass at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/6a60c4dbc1cb1f81ca9b0686
On purchasing a ticket, customers will receive an email confirmation which must be shown on entry to the Masterclass, in order to gain access, and will act as a voucher of £30. The voucher can only be redeemed on purchases of Goldfield and Banks beauty products at the Harrods Knightsbridge store, on the date of the Masterclass only. The voucher cannot be redeemed in conjunction with other offers or other vouchers and can only be redeemed once. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights. Please ask in store for more details.
Customers who purchase a ticket will also receive a free gift when attending the Masterclass.
Alcohol will not be served to customers under the age of 18 (ID may be required in order to prove age).
To the extent permitted by law, the Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at the Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending the Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with Goldfield and Banks and details of how Goldfield and Banks will process your data can be found here.
For full terms and conditions, see the Promotions & Events terms and conditions available at: www.harrods.com/en-gb/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL