Harrods Terms and Policies
Promotions & Events
1. These Terms and Conditions apply to events hosted by the Promoter at Harrods, Knightsbridge (each an ‘Event’; together the ‘Events’). Additional details and terms will apply to individual Events and customers will be notified of these prior to booking for the relevant Event.
2. All Events are subject to availability and any stated maximum capacities. Unless stated otherwise, spaces will be allocated on a first-come, first-served basis, and customers must follow the Promoter’s specific instructions regarding the Event booking process. The Promoter accepts no responsibility for any incorrectly submitted, incomplete, illegible or corrupted information provided by a customer in relation to an Event and/or any inability of the Promoter to contact a customer regarding an Event.
3. Customers are required to arrive at Events promptly for the stated start time. Customers who arrive late to Events may not be permitted entry.
4. The Promoter reserves the right to request a valid form of photo ID prior to entry to an Event. Where applicable, the Promoter may also ask customers to produce their ticket and/or booking confirmation corresponding to their photo ID. If a customer is unable to provide a valid form of photo ID and/or ticket and/or booking reference to the Promoter’s satisfaction, none of that customer’s party will be permitted to attend the Event.
5. The Promoter reserves the right to refuse entry to an Event at its sole discretion.
6. Where children are permitted to attend an Event (in accordance with any specific Event terms), they must be supervised by a parent or legal guardian (18+) at all times.
7. The Promoter reserves the right to alter or vary the content or timing of an Event and/or to cancel an Event due to unforeseen circumstances or circumstances beyond its control. The Promoter accepts no responsibility for any disappointment suffered as a result of failure to attend an Event.
8. By booking and attending an Event, customers agree (on their own behalf and on behalf of any guests attending with them) to be bound by these Terms and Conditions and any specific terms applicable to the relevant Event (including, without limit, any age restrictions).
9. Where food and drink is available at an Event, it may contain allergens including, without limitation, shellfish, dairy, eggs, nuts, gluten, wheat and soya. The Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at an Event (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending an Event.
10. At some Events, products may be used and/or made available for customers to try. These products may contain allergens. The Promoter shall not be responsible for any adverse effects resulting from products used, sampled or available at an Event including but not limited to allergic reactions.
11. Customers understand that they may be required to provide personal information about themselves and the other Event attendees to (a) the Promoter; (b) the Event organiser, for the purpose of administering the Event; and (c) the third-party booking system operator, for purposes of making the booking (where booking is required). By submitting this personal information, customers consent (on behalf of themselves and any other named individuals) to the Promoter and (where applicable) the Event organiser that they may collect and store the personal information submitted. Additionally, they confirm that they have the express consent of any named individuals to provide their personal information for these purposes. Full details of the Promoter’s privacy policy can be found here in Harrods’ Security & Privacy policy. Details of the Event Organiser’s privacy policy and any third-party booking system operator will be provided at the time of booking.
12. In the event of any conflict between these Terms and Conditions and any specific Event terms, the specific Event terms shall take precedence to the extent necessary to resolve any such conflict. For more information regarding Events, please contact our Customer Service team.
13. At its sole discretion, the Promoter reserves the right to amend these Terms and Conditions at any time, and shall notify any amended Terms and Conditions on its website at harrods.com/legal/events.
14. These Terms and Conditions and any specific Event terms shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.
15. Unless stated otherwise, the Promoter is Harrods Limited (Company no. 30209) of 87–135 Brompton Road, London SW1X 7XL.
In addition to the above, the following terms and conditions shall also apply to beauty Masterclass events:
1. Unless specified otherwise, tickets are limited to a maximum of two tickets per customer (being the customer and one guest) per Masterclass. Each ticket is valid for one person at the time and date specified. Unless otherwise specified all Masterclass attendees must be at least 18 years old, unless accompanied by a parent or legal guardian (who must have their own Masterclass ticket).
2. If your booking is successful, you will receive an email confirmation containing your ticket(s). Attendees must show their email confirmation and photo ID to be permitted entry to the Masterclass.
3. Unless the ticket says otherwise, if the customer is unable to attend the Masterclass once their booking has been confirmed, the ticket fee and voucher (if applicable) will not be refunded.
4. The Promoter accepts no responsibility for failure to attend the Masterclass or redeem any voucher.
From 1st September 2025 until 31 January 2026, all customers who purchase Afternoon Tea from The Georgian Restaurant on the Fourth Floor of the Harrods Knightsbridge store between 5.30pm and 6.30pm (Monday to Friday only), will receive one complimentary ‘The Dragon’s Kiss’ cocktail and one glass of Moët & Chandon Brut Champagne per person dining (the “Complimentary Beverages”). The Complimentary Beverages will only be available to customers who purchase Afternoon Tea (and will not be offered to customers purchasing other menu items (even if seated on a table with others who have purchased Afternoon Tea)). This offer is available to customers who make a reservation as well as walk-ins. Reservations and spaces are subject to availability and will be allocated on a first-come, first-served basis (and Harrods’ standard reservations terms and conditions shall apply). Substitutions (including non-alcoholic options) for the Complimentary Beverages may be available on request, but remain solely at Harrods’ discretion. By confirming their reservation, customers acknowledge that Harrods needs to process their personal information for the purpose of administering the reservation. These terms are additional to the General Competitions and Offers Terms and Conditions which apply to the offer and are available at harrods.com/s/legal/competitions-and-offers. Harrods reserves the right to amend these terms and conditions or to cancel the offer in its sole discretion. Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL.
The voucher may only be used once and can be used as full or part payment (as applicable), but no change shall be given. Only one voucher may be used per transaction.
Customers will be required to present the original voucher at the time of redeeming the offer. Damaged vouchers or copies, pictures and/or duplications of the voucher will not be accepted. The voucher will not be replaced if lost or stolen.
The voucher cannot be transferred to any other person or resold or exchanged for cash or any product or service, other than as specified on the voucher.
Unless specified otherwise, vouchers cannot be used for online purchases, gift cards or event tickets.
Redemption of the voucher is subject to availability and the Promoter’s terms and conditions which may change from time to time.
Subject to availability, all children of 4+ years of age can attend the Christmas Biscuit decorating with Marcato event in the Linley demonstration kitchen on the 3rd floor at the Harrods Knightsbridge store that will take place in three sessions as follows:
13 December 2025 between 11:00 am – 12:00 pm; and
13 December between 3:00 pm – 4:00 pm; and
14 December 2025 between 2:00 pm – 3:00 pm. Each an “Event”).
A £15 ticket fee per child applies to each Event. Ticket purchases are limited to one per booking. Spaces at the Event are subject to availability and will be allocated on a first-come first-served basis.
There will be 6 spaces for children available at each Event. Each child may be accompanied by up to two adults (but must be accompanied by at least one adult).
Customers must register to book a place at an Event at least 24 hours in advance via the following link: https://harrods-events.appointedd.com/booking-widget/68c3f702e2cba19b528c670b
Guests must arrive at an Event at least 15 minutes before the start of an Event. Guests who arrive more than 10 minutes after the start of an Event may not be permitted entry.
On purchasing a ticket, guests will receive an email confirmation which must be shown on entry to the Event to gain access and will act as a voucher of £15. Please ask in store for more details. The voucher can only be redeemed towards the purchase of Marcato products at the Harrods Knightsbridge store, only on the date of the Event. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights.
Guests who purchase a ticket will also receive one goody bag when attending the Event, containing:
One Marcato silicone spatula; and
One Harrods Christmas decoration.
To the extent permitted by law, Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at an Event (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending an Event.
Details of how Harrods will use your personal data can be found here.
For full terms and conditions, see the Promotions & Events terms and conditions available at: www.harrods.com/en-gb/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL
Children may send a letter to Father Christmas on 8 November 2025, 9 November 2025, 15 November 2025, 16 November 2025, 22 November 2025, or 23 November 2025 (“Promotion Dates”) for a reply at the designated post box in the gift shop (lower ground floor) of the Harrods Knightsbridge store.
All letters submitted on one of the Promotion Dates using the designated letter template and in accordance with these terms and conditions, will receive a pre-designed reply to their letter on or before 23 December 2025 to the specified UK address. All letters must be submitted on or before 23 November 2025 (on one of the Promotion Dates); any letters posted in the post box after this date or not using the designated letter template will not be recorded or responded to. Customers must provide a valid UK address in a clear and legible way. The Promoter will not be able to send a reply to any letter that includes an unclear, illegible, incomplete, or non-UK address.
The Promoter will not be responsible for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted, damaged, defaced or misdirected letter submissions or letter replies. The timely arrival of the response letter is dependent on the postal service. The response will be a reply letter only; no gifts, products or purchases will be sent as a result of the letter contents or “wish list” details.
By submitting a letter and the fully completed parental consent form, customers agree to their own and their children’s personal details being collected and stored by the Promoter for the purposes of administering letter replies.
Your data will be processed in accordance with Harrods privacy policy which can be found at https://www.harrods.com/en-gb/s/legal/privacy-policy. The promoter of this Competition (the ‘Promoter’) is Harrods Limited (No. 30209), Registered Office: 87–135 Brompton Road, London, SW1X 7XL.
MyBeauty members aged 18 and over who spend £60 or more (when presenting their Harrods Rewards card) in store at any H beauty store between 21 November 2025 – 25 December 2025 (inclusive) will be eligible to receive a complimentary standard gift-wrapping service on one product per transaction (“Offer”). This Offer is subject to availability and is not transferable to any other person. The Offer cannot be used in conjunction with other offers. Harrods staff, agents and their immediate families are excluded from the Offer. This Offer excludes purchases from other Harrods stores or at the Champagne bar or any services at an H beauty. Harrods reserves the right to cancel the offer and/or to amend these terms and conditions at any time. For full terms and conditions, see the Standard Gift with Purchase section at: https://www.harrods.com/en-gb/legal/competitions-and-offers. The promoter of this Competition (the ‘Promoter’) is Harrods Limited (No. 30209), Registered Office: 87–135 Brompton Road, London, SW1X 7XL.
MyBeauty members aged 18 and over who are Bronze Tier (and above) that purchase beauty products in store at H Beauty stores (when presenting their Harrods Rewards card) between 21 November 2025 – 25 December 2025 (“Offer Period”), will be eligible to receive complimentary standard gift wrapping on one product per transaction. This offer is subject to availability and is not transferable to another person, including another member of the MyBeauty programme. This offer excludes purchases from other Harrods stores and H Beauty Champagne Bars. Harrods reserves the right to cancel the offer and/or to amend these terms and conditions at any time. This offer is subject to the terms and conditions of the MyBeauty programme. See https://www.harrods.com/en-gb/legal/my-beauty for full details.
Subject to availability, customers who purchase a ticket in advance can attend a Acqua di Parma Masterclass in the Masterclass room on the lower ground floor at the Harrods Knightsbridge store on 11 December 2025 (“Masterclass”). The Masterclasses will take place between 4:00 pm – 5:30 pm. A £50 ticket fee per person applies to a Masterclass. Ticket purchases are limited to two per person. Spaces at the Masterclass are subject to availability and will be allocated on a first-come first-served basis. Customers must register to book a Masterclass at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/6915b4ab936981063dd5435d
On purchasing a ticket, customers will receive an email confirmation which must be shown on entry to a Masterclass, in order to gain access, and will act as a voucher of £50. The voucher can only be redeemed on purchases of Acqua di Parma products at the Harrods Knightsbridge store, on the date of the Masterclass only. The voucher cannot be redeemed in conjunction with other offers or other vouchers and can only be redeemed once. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights. Please ask in store for more details.
Customers who purchase a ticket will also receive a free gift when attending the Masterclass.
Alcohol will not be served to customers under the age of 18 (ID may be required in order to prove age).
To the extent permitted by law, the Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at a Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending a Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with Acqua di Parma and details of how Acqua di Parma will process your data can be found here.
For full terms and conditions, see the Promotions & Events terms and conditions available at: www.harrods.com/en-gb/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL
Subject to availability, customers who purchase a ticket in advance can attend a Tom Ford Beauty Masterclass in the masterclass room on the lower ground floor at the Harrods Knightsbridge store on 9 December 2025 (“Masterclass”). The Masterclasses will take place between 6:00 pm – 8:00 pm. A £75 ticket fee per person applies to the Masterclass. Ticket purchases are limited to two per person. Spaces at the Masterclass are subject to availability and will be allocated on a first-come first-served basis. Customers must register to book a Masterclass at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/6915b493511ebb384490e70d
On purchasing a ticket, customers will receive an email confirmation which must be shown on entry to a Masterclass, in order to gain access, and will act as a voucher of £75. The voucher can only be redeemed on purchases of Tom Ford Beauty products at the Harrods Knightsbridge store, on the date of the Masterclass only. The voucher cannot be redeemed in conjunction with other offers or other vouchers and can only be redeemed once. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights. Please ask in store for more details.
Customers who purchase a ticket will also receive a free gift when attending the Masterclass.
Alcohol will not be served to customers under the age of 18 (ID may be required in order to prove age).
To the extent permitted by law, the Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at a Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending a Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with Tom Ford Beauty and details of how Tom Ford Beauty will process your data can be found here.
For full terms and conditions, see the Promotions & Events terms and conditions available at: www.harrods.com/en-gb/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL
The first 70 customers to make a purchase of any Marella product between 11 December 2025 - 12 December 2025 will receive a handmade real foliage wreath, whilst stocks last. The Offer will only be available between 3:00 pm – 7:00 pm during the Offer Period. The Offer is available in store only at the Women’s Contemporary department located on the fourth floor of the Harrods Knightsbridge store. This Offer may only be redeemed once. For full terms and conditions, please see the Standard Gift with Purchase section at https://www.harrods.com/en-gb/legal/competitions-and-offers. Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL