Our ESG Report

“For more than 175 years, Harrods has set the benchmark for British luxury, defined by exceptional quality, unparalleled service, and an enduring spirit of elegance and innovation. In today’s rapidly evolving world, the expectations of our customers, brand partners, and wider stakeholders are changing – and we are changing with them. True luxury must not only be beautiful and timeless but responsible and sustainable. Sustainability is often viewed as a challenge in the luxury industry – but we view it as an opportunity to lead with integrity and purpose. We are proud of the strides we have taken over the past year, from investment in our sustainability team to the continued rollout of the Harrods Path, our long‑term ESG strategy.”

– Michael Ward, Managing Director

Towards Transparency and Accountability

Harrods is a privately held company, owned in its entirety by the Qatari Investment Authority as the majority shareholder. Harrods holds itself accountable to its owners, but also its brands, employees and customers in terms of how we conduct business and uphold our values. As a luxury brand, transparency and accountability are fundamental to our licence to operate. We believe external reporting to be an important aspect to the delivery and transparency of our ESG strategy.

Why Now?

We believe in doing better, and always strive to be transparent about the progress we are making and the commitments we need to uphold. The ESG report outlines The Harrods Path to a Sustainable Future: the steps we have taken to operate more responsibly across our value chain, the key milestones we have reached throughout 2024, and our ambitious plans for the future. It covers the financial year from 1st February 2024 to 31st January 2025, with the activities detailed taking place therein unless otherwise specified. We will continue to report on our ESG progress and commitments on an annual basis.

Read the 2024 Harrods Annual ESG Report