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Studio Frantzén is now open! Discover our new rooftop restaurant – Book Now

Sign up to Harrods Rewards and be the first to hear about exclusive offers and promotions – Join Rewards


Studio Frantzén is now open! Discover our new rooftop restaurant – Book Now

Sign up to Harrods Rewards and be the first to hear about exclusive offers and promotions – Join Rewards


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    Returns

    If you change your mind about your order or purchase, you have 14 days from the day of delivery to return your order, using our free returns service. To arrange your return, simply sign in to your account and go to Orders & Returns. Once you’ve found your order, click Start a Return. If you don’t have an account, you can visit our Return page to start your return. Please allow up to 7 days for your return to be processed.

    If you purchased an item through our remote shopping services, you can contact your Personal Shopper or Customer Services to arrange a return.

    Christmas Extended Returns Policy 2022

    Any unwanted Christmas gifts purchased in-store between 13 November 2022 and 24 December 2022, returned with either a receipt or gift receipt, can be exchanged or refunded onto a gift card until 15 January 2023.

    Unwanted Christmas gifts purchased on the website between 13 November 2022 and 24 December may be returned for a refund to your original payment method so long as your return is made by 15 January 2023, subject to the rest of our Harrods Returns Policy.