How do I download my digital card?
Click here to download your card, or visit the Rewards section on the Harrods app to view your card.
If you’re already a Rewards member with an online account, simply sign in to download your card.
If you’re an existing Rewards member but don’t have an online account, enter your details to create an account and register your Rewards card number. Don’t worry if you don’t know your card number – you can send yourself a reminder during the sign-up process.
If you’re new to Harrods Rewards, you can register as a member and download your card instantly.

What happens if I lose my plastic Rewards card?
If you have lost your plastic Rewards card, you can download the digital card instantly and use this in exactly the same way – you don’t need to get a replacement plastic card. If you still require a plastic card, you can call Customer Service or visit the team on the Third Floor in-store.

Can I still use my plastic Rewards card?
Yes, Harrods will continue to support both plastic and digital Rewards cards.

I don’t have a smart phone
Don’t worry, you can still use your plastic Rewards card, or you can request one from Customer Service.

Why do I have an online account now?
When you register for a digital Rewards card, you need to create an online account. Once you have verified your email address, you can sign into your account to manage marketing preferences, check your Rewards statement, and convert your points into Cash Rewards.

I can't access my card and I have an online account
Make sure you are using the same login details linked to your Rewards account. You may have registered your online account with a different email address, so try using an alternative email address, if you have one. If you have forgotten your password, you can reset it during the sign-up process. If you still need help, please contact Customer Service for assistance.

I can't access my card and I do not have an online account
To view your digital Rewards card, you will need to link your card number to an online account. Simply select ‘Register your Rewards card with harrods.com’ and enter your existing card member on the registration form. If you don’t know your Rewards card number, you will be able to send yourself a reminder to the email address you’re registered with. Make sure you are entering your correct Rewards details when you sign up for an online account. If you are having difficulties, try using an alternative email address if you have one – your Rewards account may be registered under a different email address. If you still need help, please contact Customer Service for assistance.

I have downloaded a digital Rewards card, but my account information looks different
If anything about your account does not seem right, such as your points balance or tier, please contact Customer Service. You might have created two accounts and downloaded the card to an older account. Our Customer Service team will be able to merge the accounts for you.

Why can I not find the Rewards card in my Harrods app?
Please make sure you have downloaded the latest version of the Harrods app. If you still cannot see it, please contact our Customer Service team who can assist.