Harrods Outlet

• Where is Harrods Outlet located?

  Harrods Outlet is located at Westfield London.

  Address: Ariel Way, Shepherd’s Bush, London W12 7GF

  Harrods Outlet Contact Number: 020 7173 6400

• What are the opening hours?

  Harrods Outlet opening hours are as follows:

  Monday to Saturday: 11am – 7pm

  Sunday*: 12pm – 6pm

   

  *no Sunday browsing time

• Which brands will Harrods Outlet stock?

  Harrods Outlet will stock womenswear, menswear, beauty, accessories, childrenswear and home. Please note that brands will vary and therefore cannot be guaranteed.

• What discounts will be available at Harrods Outlet?

  All Harrods Outlet stock will be on sale at a discounted price. The discount will vary from item to item, depending on the brand, product and promotional offer applied.

• Where are the nearest facilities?

  Public restrooms, baby-changing rooms and disabled facilities are located throughout Westfield London. Please refer to the interactive directories at Westfield for exact locations.

• Will shopping baskets be available?

  Baskets will be available for customers to use throughout Harrods Outlet and will be thoroughly sanitised by a member of the retail team between each use.

• Are there fitting rooms at Harrods Outlet?

  We have a limited number of fitting rooms available for customers to use on the First Floor. These designated fitting rooms have been designed to accommodate social distancing and will be cleaned between each use. All customers will be asked to sanitise their hands prior to using the fitting rooms. Any items tried on but not purchased will be quarantined for 48 hours.

• Where can I leave my luggage?

  Unfortunately, we are not able to offer left-luggage services at Harrods Outlet. For more information, visit the Guest Services desk within Westfield London.

• Does Harrods Outlet have Wifi?

  Westfield London has a complimentary Wifi service that can be accessed easily from Harrods Outlet. You can connect to the Wifi as soon as you enter Westfield London. To use the Wifi, you will be required to enter your email address and first name when opening the browser. For more information, click here.

• Where can I park my car?

  Westfield London has three car parks available for customers to use for up to 24 hours. Harrods Outlet is most accessible via Car Park A. For more information on how to access Harrods Outlet by car, please click here. For a full list of Westfield London car-parking rates, please click here.

• Is disabled parking available?

  Yes, disabled parking bays are available in Westfield London car parks for Blue Badge holders. For more information on disabled parking, please click here.

• How will Harrods Outlet maintain store sanitation and hygiene?

  Harrods Outlet will maintain store hygiene through enhanced cleaning procedures, in line with the measures introduced for our Knightsbridge store. Harrods Outlet will be cleaned frequently throughout the day by a dedicated cleaning team. This will include escalators, doors, shopping baskets and surfaces. A full clean of the store will take place outside trading hours every day.

  Hand-sanitiser stations have been installed throughout the store for customers, and all till counters have hand sanitiser available for customer use. Various till points throughout the store have had Perspex screens installed. We encourage all customers to regularly wash and sanitise their hands while shopping at Harrods Outlet.

• Will staff be required to wear a face covering?

  Current government guidance states that Personal Protective Equipment (PPE) – including medical face masks, face shields and gloves – is not recommended in a retail environment and is only necessary for those working in a clinical situation. Based on this advice, we will not be making it compulsory for employees to wear face coverings in-store. However, for any colleagues who do wish to wear a face covering, Harrods is providing reusable cotton face coverings on request.

• Will customers be required to wear a face covering?

  In line with government guidance, customers are not required to wear a face covering in Harrods, but, of course, may do so at their own discretion. Please note that customers will not be allowed to enter Harrods Outlet wearing latex-based gloves, to protect those with allergies to latex.

• What social distancing measures will be in place at Harrods Outlet?

  The safety and wellbeing of our customers and employees is our highest priority. In line with government guidance, social distancing measures will be in place around Harrods Outlet.

  These include designated entrance and exit doors, as well as signage and directions to guide customers around the store and inform them about social distancing. Sophisticated technology has been installed to ensure that capacity in-store allows for social distancing at all times.

• Will I have to queue to enter Harrods Outlet?

  Our footfall-counting technology will enable us to manage the capacity of customers in-store at any one time. If the store reaches its maximum capacity, there may be a queue outside; however, a security team will be present to ensure social distancing is maintained.

• Am I allowed to visit Harrods Outlet with others, or should I shop alone?

  Customers are encouraged to shop alone, where possible, in order to support our social distancing measures.

• Can I bring children to Harrods Outlet?

  Children are welcome at Harrods Outlet. However, we kindly remind customers that children must be supervised at all times and should adhere to social distancing guidelines.

• Can I collect Harrods Rewards points at Harrods Outlet?

  Customers will not be eligible to earn Rewards points with their Harrods Rewards card on purchases at Harrods Outlet.

• Can I use my nominated 10% day at Harrods Outlet?

  Customers will not be eligible to use the Harrods Rewards card benefits (including 10% days) at Harrods Outlet.

• Can I use my Cash Reward at Harrods Outlet?

  Harrods Rewards Cash Reward can only be redeemed against purchases made in our Knightsbridge store.

• Can I use my Harrods American Express card?

  You may use your Harrods American Express card as a payment method at Harrods Outlet.

• Will you accept cash payments?

  While we will continue to accept all forms of tender, customers are encouraged to pay by card and use contactless devices when possible.

• Which other payment methods do you accept?

  We accept the following payment methods:

  Visa, Mastercard, American Express, Discover, Diners Club International, JCB, UnionPay and Alipay.

• Which currency can I pay in?

  If you are paying by credit card, you will be given a choice of using your local currency or GBP at the till point. All change given for cash payments will be given in GBP.

• Can I pay with my Harrods Gift Card?

  Yes, we accept Harrods Gift Cards as a payment method at Harrods Outlet.

• Can I pay with a Westfield Gift Card?

  We will not be accepting the Westfield Gift Card as a payment method.

• How can I request a gift receipt?

  When making a gift purchase at Harrods Outlet, you can request a printed gift receipt at the point of purchase. Please make the sales assistant aware that you would like a gift receipt before making payment and completing the transactions.

• How can I claim a VAT refund?

  We have a Global Blue tax bureau at Harrods Outlet on the First Floor, which customers can visit to complete their VAT refund forms. Customers are also encouraged to use the Travelex desks in the Westfield London shopping centre, which also provide the opportunity for customers to complete their tax-return forms in advance of the airport.

• Can purchases be returned to the Knightsbridge store?

  All items purchased at Harrods Outlet must be returned at the same location. For more information, please read our returns policy below.

• Can I return an online purchase at Harrods Outlet?

  If you have changed your mind about an order, you can send it back to us using our free returns service. Alternatively, your order can be returned at Customer Service on the Third Floor of our Knightsbridge store. For more information, please read our online returns FAQs here.

• What items are non-returnable?

  The following items purchased at Harrods Outlet cannot be returned:

  - Any bespoke or altered goods

  - Any limited-edition items

  - Any perishable goods (including food and beverages)

  - Any beauty products (including toiletries, cosmetics, fragrances)

  - Certain accessories (hosiery, millinery, scarves, pierced earrings, hair accessories)

  - Certain apparel (eveningwear, underwear, nightwear, swimwear)

  - Certain homewares (beds and bedding), exotic skins and fur items

  - Any other items designated as non-returnable at the time of purchase.

• How can I return a gift purchased at Harrods Outlet?

  Unwanted gifts may be returned in their original condition to Harrods Outlet within 14 days with valid proof of purchase. For more information, please read our returns policy below.

• How will Harrods Outlet returns be handled?

  We have introduced industry-standard policies to manage handled or returned goods. These policies ensure that minimal contact is made between colleagues and customers, and goods are cleaned thoroughly and/or quarantined for 48 hours. Our Harrods Outlet staff have been fully trained in these policies and in how to handle returned stock safely.