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Accessibility Statement

Harrods.com is committed to providing a website that is accessible to all, regardless of which technology you choose to use or any additional accessibility requirements you may have.

To help us make Harrods.com a positive place for everyone to shop online, we've been using the Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. We believe that we have achieved, and will continue to maintain, Level A accessibility.

Here’s how we’ve made harrods.com more accessible to specific user groups:

Screen Reader Users / Keyboard-Only Users

  • All content is accessible via the keyboard
  • All content has been tested using screen reader technology
  • All images and videos have alt tags
  • Content is structured using HTML5
  • All links and headings are descriptive
  • All core functionality works with Javascript turned off
  • All code complies with W3C coding standards
  • Skip to content link provided for all pages
  • All instructions on the site use more than one sensory characteristic

Screen Magnification Users

  • Text resizing is enabled
  • Content can be resized up to 200% without loss of functionality

Deaf Or Hard Of Hearing Users

  • All videos have captions
  • Sound notifications are not used
  • There are multiple ways to contact us
  • Content is divided with subheadings, images and videos

Users With Aspergers Syndrome Or Autism

  • A simple and consistent layout
  • Use of simple colours
  • No flashing content
  • No content moves or changes state without user actioning it
  • No audio except on videos hosted on YouTube
  • Videos do not autoplay

Users With Low Vision

  • Colour contrast across the site is 4.5:1 for normal text and 3:1 for large text in accordance with WCAG 2.1 Level AA
  • High contrast mode
  • No content relies purely on colour

If you do have any difficulties while using our site, please do not hesitate to Contact Us. To help us understand the problem, please refer to the guidance on Contacting Organisations About Inaccessible Websites.