Complimentary Dining Offer
1. The offer is open to all cardholders of Visa cards issued in Qatar, Kuwait, KSA, UAE , Bahrain, and Oman (“Eligible Cards”) who spend £2,000 or more across up to three separate transactions (when using their Eligible Card in store at the Harrods Knightsbridge store in London between 1st June 2025 and 31st August 2025 (“Qualifying Customers”).
2. Qualifying Customers will be eligible to receive a Harrods experience voucher (“Voucher”) for a dining experience for two at The Grill on Fifth restaurant (£130 value) on the fifth floor of the Harrods Knightsbridge store.
3. In order to receive a Voucher, Qualifying Customers must: a. Visit Harrods’ Customer Services on the Third Floor of the Harrods Knightsbridge store and present the receipt(s) from their qualifying transaction(s), their Eligible Card (or any other form of identification that can prove eligibility) and provide their email address; and b. Qualifying Customers must book in advance to redeem the Vouchers. Bookings are subject to availability and must be made (i) by visiting or calling Harrods Customer Service on (+44) 020 7730 1234 or (ii) via the contact details noted on the Voucher.
4. The Vouchers will expire within 12 months of issuance. Any Voucher not redeemed by the stated date will be forfeit. P-147833-0225 Visa Confidential
5. General booking terms and cancellation policies apply to the Vouchers. Please see terms and conditions for the corresponding restaurant at harrods-experiences.com/gift-terms-and-conditions, the FAQs on harrods.com or ask in-store for details.
6. This offer may only be redeemed once during the offer period and Vouchers are limited to one per card holder.
7. Qualifying Customers will be required to present the original Voucher at the time of redeeming the offer. Copies, pictures and/or duplications of the Voucher will not be accepted.
8. The Promoter reserves the right to amend these terms and conditions, to substitute the Vouchers for a voucher of equal or greater value or to cancel this offer at any time at its sole and absolute discretion.
9. This offer is non-transferable and cannot be redeemed, refunded, re-sold or exchanged for cash or any other product.
10. Whilst the Promoter will endeavor to accommodate the allergy and dietary requirements provided by customers at the time of booking or dining, the Promoter will not be responsible for any adverse effects occurring as a result of customers using the offer including, without limitation, any allergic reactions, or for any other loss, damage or injury suffered, sustained or incurred by customers. For the avoidance of doubt, nothing in these terms seeks to exclude liability for death or personal injury resulting from negligence.
11. The Promoter and VISA will not be responsible for any adverse effects occurring as a result of a Qualifying Customer’s use of this offer including, without limitation, any allergic reactions, or for any other loss, damage or injury suffered, sustained or incurred by the Qualifying Customer.
12. This offer shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.
13. The promoter of this offer is Harrods Limited (No.00030209), Registered Office: 87-135 Brompton Road, London SW1X 7XL (the “Promoter”).
Personal Shopping
1. The Personal Shopping Service is available to Black Tier and Platinum Tier Members only.
2. In order to access the Personal Shopping Service, Members need to email [email protected] or visit the Personal Shopping reception in Shoe Heaven on the Fifth floor of the Harrods Knightsbridge store.
3. Once a Member has made contact with our Personal Shopping team, they will be able to confirm their preferred method of communication and arrange a time to begin the Personal Shopping experience
4. Requests for single items will be referred to our shopfloor team
5. Members can opt out of the Personal Shopping Service and any further communications at any time by letting their Personal Shopper know that they wish to opt out
6. Harrods may refuse or rescind the Personal Shopping Service or any appointment request in its sole discretion at any time.
