Will I need to wear a face covering in-store?

Customer and colleagues are encouraged to wear a face covering inside Harrods. In line with government guidance, face coverings will remain mandatory in close-contact service areas of the store. This includes The Wellness Clinic, Hair & Beauty Salon, ADAM Grooming Atelier, Beauty Services, Maria Tash, and during fittings at the Harrods Tailors. If you are planning to visit one of these services, please ensure you bring a face covering or the required documentation if you are exempt to help our teams support and protect you.

What are Harrods' trading hours?

Our Knightsbridge opening hours are: Monday 10am – 9pm Tuesday 10am – 9pm Wednesday 10am – 9pm Thursday 10am – 9pm Friday 10am – 9pm Saturday 10am – 9pm Sunday 11:30am - 6pm* *browsing only 11:30am - 12pm

Does Harrods have a car park?

Harrods Car Park can be found on Brompton Place, a two-minute walk from the store. Enter the postal code SW3 1QE into your mobile device for directions to the car park. Our valet parking service is open, adhering to social distancing guidelines. Scooters can also be stored in the car park at a flat rate of £10 for the whole day. The opening hours are as follows: Monday - Satruday 9:30am - 9:30pm with the last car allowed in at 8:30pm Sunday 11am - 6:30pm with the last car allowed in at 5:30pm Please note: we do not offer overnight parking. The cost of the service is: 0–2 hours £30 2–4 hours £45 4–6 hours £60 6–9 hours £75

Is valet parking available?

Yes, valet parking is avaible to all of our customers. When you arrive at the Harrods Car Park, an attendant will open the barrier for you. As you drive into the forecourt, please park on the left hand side. You will be greeted by a car-park attendant who will explain to you the valet process. You can then leave your car key with the attendant who will park your car for you. If the Harrods Car Park is full on your arrival, please pull up on the left hand side before the barrier and an attendant will inform you of the current wait time to leave your car.

Is disabled parking available?

Kensington and Chelsea Council provides parking spaces for disabled permit holders on Basil Street, to the rear of the store. To find Basil Street using your mobile device, please enter the postal code SW3 1BA into your mobile device.

Are children allowed in to the store?

We welcome those who are under 18 into the store if they are accompanied by an adult.

Can I visit Harrods as part of a group?

Current group restrictions will be lifted and groups entering the store will be managed on a case-by-case basis by Security, to support safe distancing and management inside the store.

How can I book a store tour?

For the safety of our customers and colleagues, we have suspended all store tours until further notice.

Is CCTV active in-store?

For your safety, CCTV is used throughout the store. We comply with all local laws in relation to our use of CCTV. In the interests of your security, you may be subject to a search upon entering or leaving the store.

Does Harrods have Wifi?

Yes, you can connect to our Wifi as soon as you enter our stores. Our Wifi can be used to access the internet and use apps. However, some data-heavy streaming services have been disabled to ensure our customers experience a reliable and consistent internet connection.

Are there any store entry restrictions?

We take pride in providing a secure shopping environment for all customers who step through our doors. To honour this commitment, we have prohibited the following items from our stores: – Wheeled devices, except those that help customers with mobility issues – Alcoholic beverages and illegal substances – Helmets – Animals, with the exception of assistance dogs – Tobacco, e-cigarettes and other products that produce vapour or smoke – Suitcases, including cabin-sized cases, and other over-sized bags

Where can I purchase a Harrods Gift Card?

You can purchase a Harrods Gift Card in-store or online. In-store: Gift cards can be purchased at any till point in our Knightsbridge, up to a maximum value of £10,000 per gift card. Online: Gift Cards that are purchased online are only available for UK delivery. Online payment must be in GBP and the maximum amount that can be placed on a Gift Card is £5,000. Gift Cards will be dispatched separately to the rest of your order and are available for next-day or standard delivery. If you would like to purchase a Gift Card online with a higher or alternative value, please contact our Customer Service team.

Where can I use my Harrods Gift Card?

You may use your Harrods Gift Card to pay for purchases made in our Knightsbridge store, H beauty and online for orders placed for UK delivery only.

Can I claim VAT back on purchases in store?

No. The VAT Retail Export Scheme ended on 1st January 2021. Overseas visitors will no longer be able to obtain VAT refunds on items purchased in-store. If you wish to export purchases made in-store, VAT will not be included in the price. For more information on how to export, please visit our Customer Service team on the Third Floor.

How can I request a VAT invoice?

If you have a business in the UK, you are elegible to apply for a VAT invoice. In order to request an invoice, please kindly visit our Customer Service team in-store. Alternatively, you can submit your request via email to customer.service@harrods.com.

How can I request a gift receipt?

When making a gift purchase in-store, you can request a printed gift receipt at the point of purchase at our Knightsbridge store and H beauty. Please make the sales assistant aware that you would like a gift receipt before making payment and completing the transaction.

Do you offer a Personal Shopping service?

Yes, our Personal Shopping service is available. Simply click the link and enter your details, or if you are visiting us in-store, head to the Personal Shopping, Beauty Events & Services on the Lower Ground Floor and make an enquiry. You can chat to a personal shopper in person, or they can contact you on a platform you prefer to offer a one-to-one service to suit your needs.

What measures has Harrods taken in applying sustainability initiatives?

We're pleased to announce that you will receive your products ordered online in minimal, recyclable packaging that has the least harmful impact on the environment possible. Additionally, 100% of our small delivery van fleet is now electric. As of September 2021, Harrods removed all plastic carrier bags from across its stores and replaced them with a 100% recyclable, and sustainably sourced paper carrier bag, made from 40% recycled materials.

Where is the nearest cashpoint?

The cashpoint nearest to our Knightsbridge store is outside Door 5 on the Ground Floor. You can also find a cashpoint in the Harrods Gift Shop located on the Lower Ground Floor.

Are there disabled toilets in-store?

Yes, disabled toilets are located on the Second Floor, beside Balenciaga in Men’s Superbrands, and on the Fourth Floor, beside Fashion Lab. Should you have any special requirements before visiting the store, please contact our Customer Service team.

Is there wheelchair access to the store?

Yes, Harrods is easily accessible to wheelchair users via any of the front doors along Brompton Road, or at Door 3, located at the rear of the store on Basil Street. Alternatively, Door 5 on Hans Crescent is also a convenient entry point, with nearby lifts for access to the upper floors. Please note: we are unable to reserve wheelchairs due to limited numbers, and they can only be allocated on a first come first served basis. On the day of your visit, please speak to a member of our security team by door 2a on Basil Street.

Where can I find baby-changing facilities?

Baby-changing rooms are located in the women’s toilets on the First Floor (next to the Lingerie, Hosiery & Nightwear department) and on the Fourth Floor (beside Fashion Lab).

Where can I leave my luggage?

Unfortunately, we are not able to offer Left Luggage facilities and no large bags will be permitted.

Will I need to wear a face covering in-store?

Customer and colleagues are encouraged to wear a face covering inside Harrods. In line with government guidance, face coverings will remain mandatory in close-contact service areas of the store. This includes The Wellness Clinic, Hair & Beauty Salon, ADAM Grooming Atelier, Beauty Services, Maria Tash, and during fittings at the Harrods Tailors. If you are planning to visit one of these services, please ensure you bring a face covering or the required documentation if you are exempt to help our teams support and protect you.

What are Harrods' trading hours?

Our Knightsbridge opening hours are: Monday 10am – 9pm Tuesday 10am – 9pm Wednesday 10am – 9pm Thursday 10am – 9pm Friday 10am – 9pm Saturday 10am – 9pm Sunday 11:30am - 6pm* *browsing only 11:30am - 12pm

Does Harrods have a car park?

Harrods Car Park can be found on Brompton Place, a two-minute walk from the store. Enter the postal code SW3 1QE into your mobile device for directions to the car park. Our valet parking service is open, adhering to social distancing guidelines. Scooters can also be stored in the car park at a flat rate of £10 for the whole day. The opening hours are as follows: Monday - Satruday 9:30am - 9:30pm with the last car allowed in at 8:30pm Sunday 11am - 6:30pm with the last car allowed in at 5:30pm Please note: we do not offer overnight parking. The cost of the service is: 0–2 hours £30 2–4 hours £45 4–6 hours £60 6–9 hours £75

Is valet parking available?

Yes, valet parking is avaible to all of our customers. When you arrive at the Harrods Car Park, an attendant will open the barrier for you. As you drive into the forecourt, please park on the left hand side. You will be greeted by a car-park attendant who will explain to you the valet process. You can then leave your car key with the attendant who will park your car for you. If the Harrods Car Park is full on your arrival, please pull up on the left hand side before the barrier and an attendant will inform you of the current wait time to leave your car.

Is disabled parking available?

Kensington and Chelsea Council provides parking spaces for disabled permit holders on Basil Street, to the rear of the store. To find Basil Street using your mobile device, please enter the postal code SW3 1BA into your mobile device.

Are children allowed in to the store?

We welcome those who are under 18 into the store if they are accompanied by an adult.

Can I visit Harrods as part of a group?

Current group restrictions will be lifted and groups entering the store will be managed on a case-by-case basis by Security, to support safe distancing and management inside the store.

How can I book a store tour?

For the safety of our customers and colleagues, we have suspended all store tours until further notice.

Is CCTV active in-store?

For your safety, CCTV is used throughout the store. We comply with all local laws in relation to our use of CCTV. In the interests of your security, you may be subject to a search upon entering or leaving the store.

Does Harrods have Wifi?

Yes, you can connect to our Wifi as soon as you enter our stores. Our Wifi can be used to access the internet and use apps. However, some data-heavy streaming services have been disabled to ensure our customers experience a reliable and consistent internet connection.

Are there any store entry restrictions?

We take pride in providing a secure shopping environment for all customers who step through our doors. To honour this commitment, we have prohibited the following items from our stores: – Wheeled devices, except those that help customers with mobility issues – Alcoholic beverages and illegal substances – Helmets – Animals, with the exception of assistance dogs – Tobacco, e-cigarettes and other products that produce vapour or smoke – Suitcases, including cabin-sized cases, and other over-sized bags

Where can I purchase a Harrods Gift Card?

You can purchase a Harrods Gift Card in-store or online. In-store: Gift cards can be purchased at any till point in our Knightsbridge, up to a maximum value of £10,000 per gift card. Online: Gift Cards that are purchased online are only available for UK delivery. Online payment must be in GBP and the maximum amount that can be placed on a Gift Card is £5,000. Gift Cards will be dispatched separately to the rest of your order and are available for next-day or standard delivery. If you would like to purchase a Gift Card online with a higher or alternative value, please contact our Customer Service team.

Where can I use my Harrods Gift Card?

You may use your Harrods Gift Card to pay for purchases made in our Knightsbridge store, H beauty and online for orders placed for UK delivery only.

Can I claim VAT back on purchases in store?

No. The VAT Retail Export Scheme ended on 1st January 2021. Overseas visitors will no longer be able to obtain VAT refunds on items purchased in-store. If you wish to export purchases made in-store, VAT will not be included in the price. For more information on how to export, please visit our Customer Service team on the Third Floor.

How can I request a VAT invoice?

If you have a business in the UK, you are elegible to apply for a VAT invoice. In order to request an invoice, please kindly visit our Customer Service team in-store. Alternatively, you can submit your request via email to customer.service@harrods.com.

How can I request a gift receipt?

When making a gift purchase in-store, you can request a printed gift receipt at the point of purchase at our Knightsbridge store and H beauty. Please make the sales assistant aware that you would like a gift receipt before making payment and completing the transaction.

Do you offer a Personal Shopping service?

Yes, our Personal Shopping service is available. Simply click the link and enter your details, or if you are visiting us in-store, head to the Personal Shopping, Beauty Events & Services on the Lower Ground Floor and make an enquiry. You can chat to a personal shopper in person, or they can contact you on a platform you prefer to offer a one-to-one service to suit your needs.

What measures has Harrods taken in applying sustainability initiatives?

We're pleased to announce that you will receive your products ordered online in minimal, recyclable packaging that has the least harmful impact on the environment possible. Additionally, 100% of our small delivery van fleet is now electric. As of September 2021, Harrods removed all plastic carrier bags from across its stores and replaced them with a 100% recyclable, and sustainably sourced paper carrier bag, made from 40% recycled materials.

Where is the nearest cashpoint?

The cashpoint nearest to our Knightsbridge store is outside Door 5 on the Ground Floor. You can also find a cashpoint in the Harrods Gift Shop located on the Lower Ground Floor.

Are there disabled toilets in-store?

Yes, disabled toilets are located on the Second Floor, beside Balenciaga in Men’s Superbrands, and on the Fourth Floor, beside Fashion Lab. Should you have any special requirements before visiting the store, please contact our Customer Service team.

Is there wheelchair access to the store?

Yes, Harrods is easily accessible to wheelchair users via any of the front doors along Brompton Road, or at Door 3, located at the rear of the store on Basil Street. Alternatively, Door 5 on Hans Crescent is also a convenient entry point, with nearby lifts for access to the upper floors. Please note: we are unable to reserve wheelchairs due to limited numbers, and they can only be allocated on a first come first served basis. On the day of your visit, please speak to a member of our security team by door 2a on Basil Street.

Where can I find baby-changing facilities?

Baby-changing rooms are located in the women’s toilets on the First Floor (next to the Lingerie, Hosiery & Nightwear department) and on the Fourth Floor (beside Fashion Lab).

Where can I leave my luggage?

Unfortunately, we are not able to offer Left Luggage facilities and no large bags will be permitted.

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