FAQs

Some of our hampers are not available for international delivery due to shipping restrictions. If a hamper cannot be shipped to your chosen delivery destination, it will be removed from your shopping basket at the checkout. We do have a range of hampers that are available for international delivery, which can be found on our Hampers page.

We recommend that you follow the care instructions for each individual item in your hamper. Please keep in mind that if your hamper contains perishable items, they must be refrigerated. A sticker on the outside of the package will be applied when fresh items are included.

All hampers purchased in-store or online are non-refundable as stated in our Returns Policy.

If there is a problem with your hamper order, please contact our Customer Service team for further assistance.

If an item is missing or something isn’t quite right with your hamper order, please contact our Customer Service team for further assistance.

Yes, you can purchase hampers at our Knightsbridge store with the assistance of our specialist sales and food-orders team. Please note: hampers are currently not available at other Harrods locations.

If you would like to place an order for multiple hampers on behalf of a business, please email [email protected] for further assistance.