Harrods Terms and Policies

Harrods Limited uses personal information such as your name and contact details to:

• contact you about your booking;

• contact you with any pre-treatment information or aftercare information;

• contact you with exciting information about the latest Harrods products, events and services (where you have consented);

• contact the person you provided as an emergency contact (in the case of an emergency)

Harrods will only share your personal information with the practitioner that you have booked to receive treatment from. Full details of how your practitioner will use your personal information can be found on your registration form, which you will complete on your first visit to The Wellness Clinic.

Generally, The Wellness Clinic practitioners will use your personal information for one or more of the following reasons:

• to ensure that you are in a fit state of health to receive your chosen treatment or service;

• to craft a bespoke treatment for you;

• to contact you about your treatment;

• to demonstrate the success of a treatment or programme plan where video footage is shot or photographs are taken.

Access is restricted so that only Harrods and your chosen treatment provider will be able to see your personal information. Should you choose to visit another treatment provider, your information will not be shared with them unless you give explicit consent.

In some instances, it may be necessary for your practitioner to send your personal information outside of The Wellness Clinic – for example, when your treatment involves a blood test. In such instances, we will take the necessary steps to ensure that, instead of your name, an anonymous or pseudo-anonymous marker is used, such as a unique ID.

Harrods is proud to offer clients the opportunity to experience a 3D camera. The 3D camera shows the effects of The Wellness Clinic treatment(s) that you have received, in high-definition 3D imagery. Whether you wish to be photographed or videotaped by the 3D camera is entirely your decision.

For some of the treatments offered within The Wellness Clinic, ‘before’ and ‘after’ photographs are mandatory. This is to demonstrate evidence of an effective treatment in case you later contest its success. If photographs are mandatory, your treatment provider will make this clear prior to any photographs being taken.

Unless you give your explicit consent for other uses, all photographs taken of you within The Wellness Clinic will only be used to demonstrate the effect of your treatment.

All information that you provide within The Wellness Clinic will be stored securely. For more information about security and for Harrods full Privacy Policy, including details of your data protection rights and how to contact us please visit harrods.com/privacy.