FAQs

You can find our accessibility statement here: https://www.harrods.com/en-gb/s/legal/accessibility.

We are rolling out accessibility training to the relevant teams at Harrods.

We require any new third-party companies we use on Harrods.com or the Harrods app to be compliant with Web Content Accessibility Guidelines (WCAG) guidelines.

We are continually improving accessibility and are aiming to fully conform with WCAG 2.2 Level AA.

If you have any questions about our accessibility features, or you have any difficulties while using Harrods.com or the Harrods App, please contact our Customer Service team by clicking Contact Us and we will be happy to help.

If you are experiencing any issues, to help us understand the problem, please include these details when you contact us:

• the page/s (URL) where you have encountered the problem

• what problem you have encountered

• what computer and any assistive technology (software or hardware) you are using.

You can request for us to provide any accessibility information in accessible formats.

Please contact our Customer Service team by clicking Contact Us and we will be happy to help.

Please specify in your request that you would like the information to be provided in an accessible format and please specify the format that you require.