FAQs

Harrods Rewards is our loyalty programme offering you the best of Harrods, plus exclusive perks, points and access. We have five membership tiers: Green, Bronze, Gold, Black and Platinum.

Every time you spend with us, from shopping in-store and online to dining in our restaurants or indulging in our in-store services like beauty treatments, you'll earn Rewards points. Once you've earned 500 points, you'll be able to redeem these against future purchases. 500 points is equivalent to £5, so the more you spend, the more you'll be able to redeem on the things you love.

You can redeem your points in-store in Knightsbridge and at our H beauty locations, online at harrods.com and the Harrods App when shipping to the UK, or through our Personal Shopping Service.

Please note: Personal Shopping is a Rewards benefit exclusive to Black and Platinum Tier members

For more information on membership benefits, please see our Harrods Rewards page.

To register for a Harrods Rewards account; simply visit our registration page, complete the form and we'll send you an email with all your account details.

Click the link in your registration email to verify your [HM1] account and download your digital card.

You can earn points at our Knightsbridge store, H beauty locations and UK airport outlets, as well as through our Personal Shopping service, in our restaurants, and with our various services.

Additionally, you can earn Rewards points when shopping online on harrods.com or via the Harrods app—just ensure you're logged into your online account.

Please note: Rewards points cannot be earned when using points to pay for a purchase.

Rewards Points may only be redeemed against qualifying purchases in participating departments at the Harrods Knightsbridge store or H beauty stores, as well as online at harrods.com or the Harrods app. Simply scan your card at the till or choose to redeem your Rewards points at checkout [HM1] online and complete the 2-Factor Authentication process. You can redeem Rewards points in increments of 500, which is equivalent to £5.

Please note: Rewards points can only be redeemed online for orders being shipped to the UK.

For further details see section 4 ‘Qualifying Purchases and Exclusions’ of the Rewards programme Terms & Conditions. For the avoidance of doubt, Rewards Points cannot be redeemed via Harrods Estates, Harrods Aviation, Harrods Heathrow and Gatwick airport stores.

Yes, your Personal Shopper will support you in how to redeem your points. This can be processed to tender your order either in full or in part. You can also earn points with Personal Shopping, except for purchases made using Rewards points.

Please note: Personal Shopping is a Rewards benefit exclusive to Black and Platinum Tier members.

We know you can't wait to see those points racking up.

Usually, Harrods Rewards points will be added to your account within 24 hours of your in-store spend. For online orders, your points will be available once your order has been dispatched.

For points earned with Harrods’ events and promotions, there's a chance these may take a little longer to be added. In these instances, please refer to the promotion’s Terms and Conditions for further information.

Rewards points will remain on a member’s account for the remainder of the calendar year in which they were earned, plus a further two full calendar years. For example, Rewards points earned on a purchase made on 31st January 2024 will remain on your account until 31st December 2026.

Rewards points will expire on your account if they are not redeemed in the remainder of the year in which they were earned, plus a further two calendar years. Expiring points will always be removed from a member’s account on the 31st December of the relevant year.

Please contact our Customer Service department or visit the team on the Third Floor in Harrods Knightsbridge for more information on points expiry.

To receive communication about changes to your Harrods Rewards account or the Harrods Rewards programme you will need to be opted in to marketing communication channels on your account. Sign in to your account and opt-in to Harrods Rewards membership communications.

Rewards points will be uploaded to your account for pre-ordered items once the product(s) have been dispatched from our warehouse.

Please note: this means it will take longer than usual for the points to show in your account.

A digital Rewards card is the easiest way to earn points in-store. You can download your digital card to your digital wallet by logging into your online account or visiting the Rewards section of the Harrods app.

Don't have an online account? Create one today using your existing 16-digit Rewards card number.

You can view and manage the details of your Rewards account by signing in to your online account or by downloading the Harrods app.

Don't have your physical card? No problem. Thanks to the wonders of digital, you can now download your Rewards card straight to your digital wallet. Forgotten your phone? Don't worry, visit our friendly Customer Service team on the Third Floor of our Harrods Knightsbridge store for assistance.

The best part of Rewards is that the more you experience with us, the more your benefits grow, and who doesn't love an upgrade? Once you've reached the next spend threshold, your account will automatically be upgraded to a higher tier:

Green Tier: Spend up to £1,999 a year

Bronze Tier: Spend £2,000 to £4,999 a year

Gold Tier: Spend £5,000 to £9,999 a year

Black Tier: Spend £10,000 to £49,999 a year

Platinum Tier: Spend £50,000 and above a year

Make sure you’re opted in to our marketing communications to get an update once you’ve qualified for the next tier.

Harrods Rewards is designed to give you better benefits and experiences the more you spend with us. Each year, your tier is determined by how much you’ve spent with us between 1st January–31st December. That means you have a whole year to spend, earn and be rewarded.

Gold, Black and Platinum Tier Rewards members can book two personal 10% discount days per year online at harrods.com or on the Harrods app.

To book, members will need to:

1. Sign in to your Rewards account on harrods.com or the app.

2. Go to your account page on harrods.com, or the Rewards page on the app and click 'Select' to continue to the calendar view.

3. Choose your preferred date from the calendar. Click 'Select Date' to confirm your choice.

You’ll receive a confirmation email with your booking details, including a link to amend or cancel if needed. Your 10% day will be booked in the GMT time zone.

Please note: There may be a 30–60-minute delay between booking and redeeming your 10% day in-store.

Personal 10% days can be redeemed in-store at Harrods Knightsbridge or H beauty, online at Harrods.com or on the Harrods app, or through Personal Shopping. Subject to exclusions, for more information please visit the Rewards programme Terms and Conditions.

Almost all our brands participate in personal 10% days. However, a number of departments are excluded from discount days including (but not limited to): Fine Jewellery and Watches, The Food Halls, selected restaurants, Hair and Beauty Salon, The Wellness Clinic, Furniture orders, Halcyon Gallery, Gift Cards, Abercrombie & Kent Private Travel, as well as several individual brands. For a full list of brands and exclusions, please contact Customer Service.

Selected restaurants are included in personal 10% discount days. To ensure availability, we recommend making an online booking in advance or emailing our Reservations team at [email protected].

Your discount can be redeemed at the following restaurants:

Baccarat Bar

Gordon Ramsay Burger

The Grill (Ground Floor)

Kerridge’s Fish & Chips

Möet & Chandon Champagne Bar

Prada Caffè

Sushi by Masa

Of course! Let our Personal Shopping team make your 10% day even easier with their expert advice and seamless service. Speak to your Personal Shopper or contact the team at [email protected] to arrange a personal 10% discount day.

Please note: Personal Shopping is a Rewards benefit exclusive to Black and Platinum Tier members.

You can! Make the Harrods Sale even sweeter by using your personal 10% day to receive even more discount.

Eligible Rewards members (Bronze Tier and above) can claim one complimentary tea or coffee per day at Harrods Knightsbridge by presenting their Rewards card at Harrods Café (Lower Ground Floor). Available on selected items only. Please ask in-store for full details.

Gold, Black and Platinum Tier Rewards members are eligible to apply for the Harrods American Express card. Application is by invitation only, approval is subject to status, and certain exclusions and terms apply. Customers can enquire and be recommended by Customer Service if they are eligible. Please note: the Harrods American Express card is a charge card and an annual fee of £195 applies. Please contact Customer Serviceto find out more.

Gold, Black and Platinum Tier Rewards members are eligible to apply for the Harrods American Express card which offers even more benefits*. These include:

• 1,000 Harrods Rewards points upon first Supplementary Card approval

• Two additional Harrods Rewards points for every £1 spent with Harrods

• One Harrods Rewards point for every £1 spent outside of Harrods

• Quarterly £25 Harrods Dining Credit (worth £100 a year) at Harrods Restaurants in Knightsbridge

• Complimentary upgrade to SLH CLUB 02 tier (worth over £1,100) of the Small Luxury Hotels of the World CLUB loyalty programme

• Exclusive Harrods Rewards bonus points promotions

• Invitations to exclusive Harrods events

• Exclusive access to American Express® Experiences

*Terms and Conditions apply.

Family accounts can have up to a maximum of five people at any one time.

Rewards points can be moved between family accounts, simply contact Customer Service to arrange.

Please contact our Customer Service team, and they can assist in removing you from the account. If the primary account holder wants to leave the account, they will need to nominate a new primary account holder.

The family who spends together, earns together. With a family account, your Rewards tier is based on the spend of all Rewards members, so it really does pay to stick together.

You can close your account by contacting our Customer Service department or by visiting our Customer Service team in-store on the Third Floor.

You will need to complete 2-Factor Authentication when making changes to your account or redeeming your Rewards points when making an online purchase.

A code will be sent as a text to your mobile number if there is one saved to your account. If you do not have a mobile number saved, your code will be sent to your email address.

If you are unable to access either your mobile number or email address, please contact our Customer Service Team to update your account or help place your order.

MyBeauty is a sub-programme from Harrods Rewards and is the hub for all things beauty at Harrods. Members can expect to earn points every time you shop beauty as well as bonus points offers and discounts throughout the year. You can also enjoy first access to exclusive events and first dibs on hot new products.

You must be a Harrods Rewards member to join MyBeauty. If you are not already a member of Harrods Rewards, you can register today! Once signed in, you will be able to join MyBeauty by selecting ‘Join Now’ under the MyBeauty tab on harrods.com or the Harrods app.

When you join MyBeauty, you will not receive a new membership card and your Rewards card number will remain the same. Simply sign in to your account to view or download your card, or visit the Rewards section on the Harrods app.

Members can opt-out of the MyBeauty programme on their online account. Simply visit the ‘My Rewards’ section on the Account page and select ‘Leave MyBeauty’. Any points you have earned so far will remain on your Rewards account until they reach their expiry date.