Harrods Terms and Policies
Promotions & Events
1. These Terms and Conditions apply to events hosted by the Promoter at Harrods, Knightsbridge (each an ‘Event’; together the ‘Events’). Additional details and terms will apply to individual Events and customers will be notified of these prior to booking for the relevant Event.
2. All Events are subject to availability and any stated maximum capacities. Unless stated otherwise, spaces will be allocated on a first-come, first-served basis, and customers must follow the Promoter’s specific instructions regarding the Event booking process. The Promoter accepts no responsibility for any incorrectly submitted, incomplete, illegible or corrupted information provided by a customer in relation to an Event and/or any inability of the Promoter to contact a customer regarding an Event.
3. Customers are required to arrive at Events promptly for the stated start time. Customers who arrive late to Events may not be permitted entry.
4. The Promoter reserves the right to request a valid form of photo ID prior to entry to an Event. Where applicable, the Promoter may also ask customers to produce their ticket and/or booking confirmation corresponding to their photo ID. If a customer is unable to provide a valid form of photo ID and/or ticket and/or booking reference to the Promoter’s satisfaction, none of that customer’s party will be permitted to attend the Event.
5. The Promoter reserves the right to refuse entry to an Event at its sole discretion.
6. Where children are permitted to attend an Event (in accordance with any specific Event terms), they must be supervised by a parent or legal guardian (18+) at all times.
7. The Promoter reserves the right to alter or vary the content or timing of an Event and/or to cancel an Event due to unforeseen circumstances or circumstances beyond its control. The Promoter accepts no responsibility for any disappointment suffered as a result of failure to attend an Event.
8. By booking and attending an Event, customers agree (on their own behalf and on behalf of any guests attending with them) to be bound by these Terms and Conditions and any specific terms applicable to the relevant Event (including, without limit, any age restrictions).
9. Where food and drink is available at an Event, it may contain allergens including, without limitation, shellfish, dairy, eggs, nuts, gluten, wheat and soya. The Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at an Event (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending an Event.
10. At some Events, products may be used and/or made available for customers to try. These products may contain allergens. The Promoter shall not be responsible for any adverse effects resulting from products used, sampled or available at an Event including but not limited to allergic reactions.
11. Customers understand that they may be required to provide personal information about themselves and the other Event attendees to (a) the Promoter; (b) the Event organiser, for the purpose of administering the Event; and (c) the third-party booking system operator, for purposes of making the booking (where booking is required). By submitting this personal information, customers consent (on behalf of themselves and any other named individuals) to the Promoter and (where applicable) the Event organiser that they may collect and store the personal information submitted. Additionally, they confirm that they have the express consent of any named individuals to provide their personal information for these purposes. Full details of the Promoter’s privacy policy can be found here in Harrods’ Security & Privacy policy. Details of the Event Organiser’s privacy policy and any third-party booking system operator will be provided at the time of booking.
12. In the event of any conflict between these Terms and Conditions and any specific Event terms, the specific Event terms shall take precedence to the extent necessary to resolve any such conflict. For more information regarding Events, please contact our Customer Service team.
13. At its sole discretion, the Promoter reserves the right to amend these Terms and Conditions at any time, and shall notify any amended Terms and Conditions on its website at harrods.com/legal/events.
14. These Terms and Conditions and any specific Event terms shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.
15. Unless stated otherwise, the Promoter is Harrods Limited (Company no. 30209) of 87–135 Brompton Road, London SW1X 7XL.
In addition to the above, the following terms and conditions shall also apply to beauty Masterclass events:
1. Unless specified otherwise, tickets are limited to a maximum of two tickets per customer (being the customer and one guest) per Masterclass. Each ticket is valid for one person at the time and date specified. Unless otherwise specified all Masterclass attendees must be at least 18 years old, unless accompanied by a parent or legal guardian (who must have their own Masterclass ticket).
2. If your booking is successful, you will receive an email confirmation containing your ticket(s). Attendees must show their email confirmation and photo ID to be permitted entry to the Masterclass.
3. Unless the ticket says otherwise, if the customer is unable to attend the Masterclass once their booking has been confirmed, the ticket fee and voucher (if applicable) will not be refunded.
4. The Promoter accepts no responsibility for failure to attend the Masterclass or redeem any voucher.
From 1st September 2025 until 31 January 2026, all customers who purchase Afternoon Tea from The Georgian Restaurant on the Fourth Floor of the Harrods Knightsbridge store between 5.30pm and 6.30pm (Monday to Friday only), will receive one complimentary ‘The Dragon’s Kiss’ cocktail and one glass of Moët & Chandon Brut Champagne per person dining (the “Complimentary Beverages”). The Complimentary Beverages will only be available to customers who purchase Afternoon Tea (and will not be offered to customers purchasing other menu items (even if seated on a table with others who have purchased Afternoon Tea)). This offer is available to customers who make a reservation as well as walk-ins. Reservations and spaces are subject to availability and will be allocated on a first-come, first-served basis (and Harrods’ standard reservations terms and conditions shall apply). Substitutions (including non-alcoholic options) for the Complimentary Beverages may be available on request, but remain solely at Harrods’ discretion. By confirming their reservation, customers acknowledge that Harrods needs to process their personal information for the purpose of administering the reservation. These terms are additional to the General Competitions and Offers Terms and Conditions which apply to the offer and are available at harrods.com/s/legal/competitions-and-offers. Harrods reserves the right to amend these terms and conditions or to cancel the offer in its sole discretion. Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL.
1. The voucher may only be used once and can be used as full or part payment (as applicable), but no change shall be given. Only one voucher may be used per transaction.
2. Customers will be required to present the original voucher at the time of redeeming the offer. Damaged vouchers or copies, pictures and/or duplications of the voucher will not be accepted. The voucher will not be replaced if lost or stolen.
3. The voucher cannot be transferred to any other person or resold or exchanged for cash or any product or service, other than as specified on the voucher.
4. Unless specified otherwise, vouchers cannot be used for online purchases, gift cards or event tickets.
5. Redemption of the voucher is subject to availability and the Promoter’s terms and conditions which may change from time to time.
Subject to availability, customers may attend a Maison Francis Kurkdjian Masterclass taking place at:
H beauty Lakeside on 2 October 2025 from 6pm to 7pm,
H beauty Metrocentre on 8th October 2025 from 6pm to 7pm, or 7:30pm to 8:30pm,
H beauty Milton Keynes on 16th October 2025 from 6pm to 7pm,
H beauty Bristol on 23rd October 2025 from 6pm to 7pm,
H beauty Edinburgh on 30th October 2025 from 5pm to 6pm, or 6:30pm to 7:30pm, and
H beauty Silverburn on November 6th 2025 from 6pm to 7pm.
(each a“Masterclass”).
A £30 ticket fee per person applies to the Masterclass. Ticket purchases are limited to 2 per person. Spaces at the Masterclass are subject to availability. Customers must register to book their place at the Masterclass and purchase their ticket at least 24 hours in advance via the following link: Harrods Events
On purchasing a ticket, the customer will receive an email confirmation which must be shown on entry of the Masterclass to gain access and will act as a voucher to the value of £30. Please ask in store for more details. The ticket can only be redeemed on Maison Francis Kurkdjian products at the H beauty store the customer attended on the date of the Masterclass. This ticket cannot be redeemed in conjunction with other offers or vouchers and can only be redeemed once. Refunds are not available on products purchased using the ticket unless the item(s) are faulty. This does not affect your statutory rights.
To the extent permitted by law, Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at a Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending a Masterclass.
Details of how Harrods will use your personal data can be found at: harrods.com/s/legal/privacy. For full terms and conditions, see the Promotions & Events terms and conditions available at: harrods.com/s/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL.
Subject to availability, all customers who purchase a ticket in advance can attend the Dolce & Gabbana beauty Masterclass in the Auditorium room on the lower ground floor at the Harrods Knightsbridge store on 23 October 2025 between 6:30 pm- 7:30 pm (“Masterclass”). A £35 ticket fee per person applies to the Masterclass. Ticket purchases are limited to two per person. Spaces at the Masterclass are subject to availability and will be allocated on a first-come first-served basis. Customers must register to book a place at the Masterclass at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/68db99d7198e9dbf2b2c4af8
On purchasing a ticket, customers will receive an email confirmation which must be shown on entry to the Masterclass to gain access and will act as a voucher of £35. Please ask in store for more details. The voucher can only be redeemed towards the purchase of Dolce & Gabbana Beauty products at the Harrods Knightsbridge store, only on the date of the Masterclass. The voucher cannot be redeemed in conjunction with other offers or other vouchers and can only be redeemed once. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights.
Customers who purchase a ticket will also receive a free gift when attending the Masterclass.
Alcohol will not be served to customers under the age of 18. (ID may be required)
To the extent permitted by law, the Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at a Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending a Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with Dolce & Gabbana beauty and details of how Dolce & Gabbana beauty will process your data can be found at https://world.dolcegabbana.com/privacy
For full terms and conditions, see the Promotions & Events terms and conditions available at: www.harrods.com/en-gb/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL
Subject to availability, all customers who purchase a ticket in advance can attend the Shiseido beauty Masterclass in the Masterclass room on the lower ground floor at the Harrods Knightsbridge store on 22 October 2025 between 6:15pm – 7:15pm (“Masterclass”). A £35 ticket fee per person applies to the Masterclass . Ticket purchases are limited to two per person. Spaces at the Masterclass are subject to availability and will be allocated on a first-come first-served basis. Customers must register to book a place at the Masterclass at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/68d155ff7d4594579f82aa87
On purchasing a ticket, customers will receive an email confirmation which must be shown on entry to the Masterclass to gain access and will act as a voucher of £35. Please ask in store for more details. The voucher can only be redeemed towards the purchase of Shiseido Beauty products at the Harrods Knightsbridge store, only on the date of the Masterclass. The voucher cannot be redeemed in conjunction with other offers or other vouchers and can only be redeemed once. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights.
Customers who purchase a ticket will also receive a free gift when attending the Masterclass.
Alcohol will not be served to customers under the age of 18. (ID may be required)
To the extent permitted by law, the Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at a Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending a Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with Shiseido beauty and details of how Shiseido beauty will process your data can be found at https://corp.shiseido.com/en/privacy-policy/
For full terms and conditions, see the Promotions & Events terms and conditions available at: www.harrods.com/en-gb/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL
Subject to availability, all customers who purchase a ticket in advance can attend the SkinCycles beauty Masterclass in the Auditorium room on the lower ground floor at the Harrods Knightsbridge store on 24 October 2025 between 6:00 pm- 7:00 pm (“Masterclass”). A £25 ticket fee per person applies to the Masterclass . Ticket purchases are limited to two per person. Spaces at the Masterclass are subject to availability and will be allocated on a first-come first-served basis. Customers must register to book a place at the Masterclass at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/68d1567808aeda5305cf86dd
On purchasing a ticket, customers will receive an email confirmation which must be shown on entry to the Masterclass to gain access and will act as a voucher of £25. Please ask in store for more details. The voucher can only be redeemed towards the purchase of SkinCycles Beauty products at the Harrods Knightsbridge store, only on the date of the Masterclass. The voucher cannot be redeemed in conjunction with other offers or other vouchers and can only be redeemed once. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights.
Customers who purchase a ticket will also receive a free gift when attending the Masterclass.
Alcohol will not be served to customers under the age of 18. (ID may be required)
To the extent permitted by law, the Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at a Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending a Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with SkinCycles beauty and details of how SkinCycles beauty will process your data can be found at https://www.skincycles.com/.
For full terms and conditions, see the Promotions & Events terms and conditions available at: www.harrods.com/en-gb/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL
Subject to availability, all customers who book a ticket in advance may attend a Dior Masterclass taking place in H beauty Lakeside on:
23 October 2025 between 5:00pm – 7:00pm,
24 October 2025 between 5:00pm – 7:00pm
(Each a “Masterclass”).
A £75 ticket fee per person applies to each Masterclass. Ticket purchases are limited to two per person. Spaces at the Masterclass are subject to availability and will be allocated on a first-come first-served basis. Customers must register to book their place at the event and purchase their ticket at least 24 hours in advance via the following link: https://harrods-events.appointedd.com/booking-widget/68e4c9e98ed321fc04d4db8d
On purchasing your ticket, customers will receive an email confirmation which must be shown on entry of the Masterclass to gain access and will act as a voucher to the value of £75 which can only be redeemed against Dior products in H beauty Lakeside on the day of the attended Masterclass. The voucher cannot be redeemed in conjunction with other offers or vouchers and can only be redeemed once. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights.
To the extent permitted by law, Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at a Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending a Masterclass.
Details of how Harrods will use your personal data can be found at: harrods.com/s/legal/privacy. Your data will be shared with Dior and details of how Dior will process your data can be found by clicking this link: https://www.dior.com/en_gb/beauty/folder?fid=personal-data#content-detail-privacy-statement-bahasa . For full terms and conditions, see the Promotions & Events terms and conditions available at: harrods.com/s/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL.
Subject to availability, customers who purchase a ticket in advance can attend a U Beauty beauty Masterclass in the Masterclass room on the lower ground floor at the Harrods Knightsbridge store on 4 November 2025 (“Masterclass”). The Masterclasses will take place in eight 1-hour slots for 1-1 beauty consultation sessions, with the first session starting at 10:00 am and the last session starting at 6:00 pm. A £100 ticket fee per person applies to a Masterclass. Ticket purchases are limited to one per person. Spaces at the Masterclass are subject to availability and will be allocated on a first-come first-served basis. Customers must register to book a Masterclass at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/68d563f39dda3f640126bc0c
On purchasing a ticket, customers will receive an email confirmation which must be shown on entry to a Masterclass, in order to to gain access, and will act as a voucher of £100. The voucher can only be redeemed on purchases of U Beauty products at the Harrods Knightsbridge store, on the date of the Masterclass only. The voucher cannot be redeemed in conjunction with other offers or other vouchers and can only be redeemed once. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights. Please ask in store for more details.
Customers who purchase a ticket will also receive a free gift when attending the Masterclass.
Alcohol will not be served to customers under the age of 18 (ID may be required in order to prove age).
To the extent permitted by law, the Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at a Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending a Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with U Beauty and details of how U Beauty will process your data can be found here.
For full terms and conditions, see the Promotions & Events terms and conditions available at: www.harrods.com/en-gb/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL
Subject to availability, customers who purchase a ticket in advance can attend a Estée Lauder beauty Masterclass in the Auditorium room on the lower ground floor at the Harrods Knightsbridge store on 4 November 2025 (“Masterclass”). The Masterclasses will take place at 6pm-7pm. A £25 ticket fee per person applies to a Masterclass. Ticket purchases are limited to two per person. Spaces at the Masterclass are subject to availability and will be allocated on a first-come first-served basis. Customers must register to book a Masterclass at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/68ee7520de307ea7651e53f3
On purchasing a ticket, customers will receive an email confirmation which must be shown on entry to a Masterclass, in order to to gain access, and will act as a voucher of £25.The voucher can only be redeemed on purchases of Estée Lauder products at the Harrods Knightsbridge store, on the date of the Masterclass only. The voucher cannot be redeemed in conjunction with other offers or other vouchers and can only be redeemed once. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights. Please ask in store for more details.
Customers who purchase a ticket will also receive a free gift when attending the Masterclass.
Alcohol will not be served to customers under the age of 18 (ID may be required in order to prove age).
To the extent permitted by law, the Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at a Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending a Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with Estée Lauder and details of how Estée Lauder will process your data can be found here.
For full terms and conditions, see the Promotions & Events terms and conditions available at: www.harrods.com/en-gb/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL
Subject to availability, customers who purchase a ticket in advance can attend a Clé de Peau Beauté Masterclass in the Auditorium room on the lower ground floor at the Harrods Knightsbridge store on 13th November 2025 (“Masterclass”). The Masterclasses will take place between 5:30 pm - 7:00 pm. A £35 ticket fee per person applies to a Masterclass. Ticket purchases are limited to two per person. Spaces at the Masterclass are subject to availability and will be allocated on a first-come first-served basis. Customers must register to book a Masterclass at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/68e4fb765173980195eb9e3f
On purchasing a ticket, customers will receive an email confirmation which must be shown on entry to a Masterclass, in order to gain access, and will act as a voucher of £35. The voucher can only be redeemed on purchases of Clé de Peau Beauté products at the Harrods Knightsbridge store, on the date of the Masterclass only. The voucher cannot be redeemed in conjunction with other offers or other vouchers and can only be redeemed once. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights. Please ask in store for more details.
Customers who purchase a ticket will also receive a free gift when attending the Masterclass.
Alcohol will not be served to customers under the age of 18 (ID may be required in order to prove age).
To the extent permitted by law, the Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at a Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending a Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with Clé de Peau Beauté and details of how Clé de Peau Beauté will process your data can be found here.
For full terms and conditions, see the Promotions & Events terms and conditions available at: www.harrods.com/en-gb/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL
Subject to availability, customers who purchase a ticket in advance can attend a Penhaligon's Masterclass in the Auditorium room on the lower ground floor at the Harrods Knightsbridge store on 14th November 2025 (“Masterclass”). The Masterclasses will take place between 5pm - 7:30 pm. A £40 ticket fee per person applies to a Masterclass. Ticket purchases are limited to two per person. Spaces at the Masterclass are subject to availability and will be allocated on a first-come first-served basis. Customers must register to book a Masterclass at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/68f9f8b5db9276fda5afedcc
On purchasing a ticket, customers will receive an email confirmation which must be shown on entry to a Masterclass, in order to gain access, and will act as a voucher of £40. The voucher can only be redeemed on purchases of Penhaligon’s products at the Harrods Knightsbridge store, on the date of the Masterclass only. The voucher cannot be redeemed in conjunction with other offers or other vouchers and can only be redeemed once. Refunds are not available on products purchased using the voucher unless the item(s) are faulty. This does not affect your statutory rights. Please ask in store for more details.
Customers who purchase a ticket will also receive a free gift when attending the Masterclass.
Alcohol will not be served to customers under the age of 18 (ID may be required in order to prove age).
To the extent permitted by law, the Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at a Masterclass (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending a Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with Penhaligon's and details of how Penhaligon's will process your data can be found here.
For full terms and conditions, see the Promotions & Events terms and conditions available at: www.harrods.com/en-gb/legal/events.
Promoter: Harrods Ltd (No. 30209). Registered Office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL