Our Delivery Service

We pride ourselves in providing our customers with an exceptional delivery service, therefore we offer different options depending on your order destination. 

DELIVERY & RETURNS

We are currently offering free UK delivery on all orders with a minimum spend of £100 (excluding Furniture orders). Terms & Conditions apply.

We offer the following delivery options:

*UK deliveries to certain postcodes in the Channel Islands and Scottish Highlands can take up to eight working days to be delivered. These postcodes are affected: GY9–10, HS1–HS9, KW15–KW17, PA41–61, TR21–25, ZE1–ZE3, ZE–ALL.

Delivery charges may vary depending on your delivery location; this will be confirmed at Checkout. Delivery of hazmat products outside of the UK will incur an additional fee, which will be added into your delivery charge at checkout. 

After you have selected your delivery option, you will be given an estimated delivery date at checkout. 

Please note: for both UK and international orders, delivery may be delayed due to situations beyond our control, for example: Customs delays, adverse weather conditions or increase in demand. Our Customer Service Team will update you if anything changes with your order.

Delivery to the UK

Most of our UK orders are sent with DPD, and we also partner with DHL. Your dispatch email will contain the carrier used and tracking details for your convenience.  

DPD offers flexible delivery options if you’re not going to be in during your allocated time slot. You will be able to choose to leave your package with a neighbour, in a safe place, or even pick it up from your local DPD service point that same day or at your earliest convenience.  

You can easily track or make changes to your delivery by simply downloading the DPD or DHL app.  

For any UK orders containing alcohol, you will be required to provide photo ID upon delivery. Please note: alternative delivery options will not be available for these orders. DPD will attempt to deliver your order twice before it is returned back to Harrods. 

Delivery to the US

Orders to the US will be sent with either FedEx or DHL.  

FedEx provides a variety of delivery options, allowing you to select the one that is best for you. Please note that some delivery options may incur an additional fee. For further information, please visit the FedEx website.  

To track or modify your delivery, you can download the FedEx or DHL app.  

Delivery to Europe and Rest of the World

Orders shipped to Europe and the rest of the world will be delivered by DHL. You can easily follow your order’s delivery journey by downloading the DHL app.  

Please note: Deliveries to Ukraine, Russia and Belarus are currently suspended.