7.1. Gift Cards

- Gift Cards can be used as a payment method for purchases made in-store and online.

- The balance of a Gift Card may be used until either it is fully depleted or the Gift Card has expired. The Gift Card will be deactivated after 24 months of non-use.

- Harrods Limited is not responsible for lost, stolen, expired or damaged Gift Cards.

- If there is any remaining balance on a lost, stolen, expired or damaged Gift Card, we may, at our discretion, be able to transfer this balance onto a new one.

- We cannot be held liable for any unauthorised use of lost or stolen Gift Cards prior to their cancellation. Please note: any balance transferred onto a new Gift Card will have the value of those unauthorised purchases deducted accordingly.

- Gift Cards are non-refundable and cannot be exchanged for cash. Refunds for returns on purchases made using a Gift Card will be issued back onto the original gift card.

- The maximum purchasing value of Gift Cards on our website is capped at £5,000. To purchase a Gift Card with a value that exceeds this amount, please contact our Customer Service team.

7.2. Gift Messages

- Gift messaging will be available where customers select “Is this order a gift?” during the checkout process.

- You are responsible for the content of gift messages and we accept no liability for any incorrect spellings or typographical errors. We cannot make changes to gift messages after you have completed the checkout process.

- Gift messages are not available on orders that that are dispatched directly from our Brand Partners (including but not limited to Burberry). Please see section 8 for further information.

- We reserve the right to refuse messages (including not limited to where Harrods determines that messages include obscene, offensive or other inappropriate language) or to discontinue or temporarily suspend access to the gift message service at any time, entirely at our own discretion and without liability to you.

7.3. Gift Boxes

- Our online gift boxing service is only available for orders placed online. Please ask instore about gift wrapping options for in-store purchases.

- Gift boxes are subject to availability and cannot be guaranteed and we reserve the right to restrict gift boxes to one per order during busier or seasonal trading periods. We apologise for disappointment caused.

- Items in your order will be gift boxed together in one gift box where possible and any remaining items may be packed into another gift box.

- Items that are not suitable for gift boxing will be delivered in our standard packaging. Gift boxing exclusions include, but are not limited to, pushchairs, furniture, luggage, larger kitchen and other home appliances.

- Orders dispatched directly from our Brand Partners (including but not limited Burberry) will be provided using the Brand Partner’s standard packaging and not Harrods packaging. Gift boxes are not available for any products delivered by Burberry. Please see section 8 for further information.

7.4. Harrods Gift Experiences

- Harrods Gift Experience vouchers feature a unique reference ID code and may be redeemed only once.

- Harrods Gift Experience vouchers cannot be redeemed within 72 hours of purchase.

- Harrods Gift Experience vouchers may not be exchanged for cash, are non-transferable and may not be replaced if lost.

- All Harrods Gift Experiences are subject to availability. Please book ahead of time to avoid any disappointment.

- To read the Harrods Gift Experience terms and conditions in full, please click here. Please note, these terms and conditions are subject to change at any time at our discretion.

Terms & Conditions