Harrods Terms and Policies
Promotions & Events
1. These Terms and Conditions apply to events hosted by the Promoter at Harrods, Knightsbridge (each an ‘Event’; together the ‘Events’). Additional details and terms will apply to individual Events and customers will be notified of these prior to booking for the relevant Event.
2. All Events are subject to availability and any stated maximum capacities. Unless stated otherwise, spaces will be allocated on a first-come, first-served basis, and customers must follow the Promoter’s specific instructions regarding the Event booking process. The Promoter accepts no responsibility for any incorrectly submitted, incomplete, illegible or corrupted information provided by a customer in relation to an Event and/or any inability of the Promoter to contact a customer regarding an Event.
3. Customers are required to arrive at Events promptly for the stated start time. Customers who arrive late to Events may not be permitted entry.
4. The Promoter reserves the right to request a valid form of photo ID prior to entry to an Event. Where applicable, the Promoter may also ask customers to produce their ticket and/or booking confirmation corresponding to their photo ID. If a customer is unable to provide a valid form of photo ID and/or ticket and/or booking reference to the Promoter’s satisfaction, none of that customer’s party will be permitted to attend the Event.
5. The Promoter reserves the right to refuse entry to an Event at its sole discretion.
6. Where children are permitted to attend an Event (in accordance with any specific Event terms), they must be supervised by a parent or legal guardian (18+) at all times.
7. The Promoter reserves the right to alter or vary the content or timing of an Event and/or to cancel an Event due to unforeseen circumstances or circumstances beyond its control. The Promoter accepts no responsibility for any disappointment suffered as a result of failure to attend an Event.
8. By booking and attending an Event, customers agree (on their own behalf and on behalf of any guests attending with them) to be bound by these Terms and Conditions and any specific terms applicable to the relevant Event (including, without limit, any age restrictions).
9. Where food and drink is available at an Event, it may contain allergens including, without limitation, shellfish, dairy, eggs, nuts, gluten, wheat and soya. The Promoter shall not be responsible for any adverse effects resulting from food or drink consumed at an Event (including but not limited to allergic reactions), or for any other loss, damage or injury suffered, sustained or incurred by an attendee, or any loss or damage to property as a result of attending an Event.
10. At some Events, products may be used and/or made available for customers to try. These products may contain allergens. The Promoter shall not be responsible for any adverse effects resulting from products used, sampled or available at an Event including but not limited to allergic reactions.
11. Customers understand that they may be required to provide personal information about themselves and the other Event attendees to (a) the Promoter; (b) the Event organiser, for the purpose of administering the Event; and (c) the third-party booking system operator, for purposes of making the booking (where booking is required). By submitting this personal information, customers consent (on behalf of themselves and any other named individuals) to the Promoter and (where applicable) the Event organiser that they may collect and store the personal information submitted. Additionally, they confirm that they have the express consent of any named individuals to provide their personal information for these purposes. Full details of the Promoter’s privacy policy can be found here in Harrods’ Security & Privacy policy. Details of the Event Organiser’s privacy policy and any third-party booking system operator will be provided at the time of booking.
12. In the event of any conflict between these Terms and Conditions and any specific Event terms, the specific Event terms shall take precedence to the extent necessary to resolve any such conflict. For more information regarding Events, please contact our Customer Service team.
13. At its sole discretion, the Promoter reserves the right to amend these Terms and Conditions at any time, and shall notify any amended Terms and Conditions on its website at harrods.com/legal/events.
14. These Terms and Conditions and any specific Event terms shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.
15. Unless stated otherwise, the Promoter is Harrods Limited (Company no. 30209) of 87–135 Brompton Road, London SW1X 7XL.
In addition to the above, the following terms and conditions shall also apply to beauty Masterclass events:
1. Unless specified otherwise, tickets are limited to a maximum of two tickets per customer (being the customer and one guest) per Masterclass. Each ticket is valid for one person at the time and date specified. Unless otherwise specified all Masterclass attendees must be at least 18 years old, unless accompanied by a parent or legal guardian (who must have their own Masterclass ticket).
2. If your booking is successful, you will receive an email confirmation containing your ticket(s). Attendees must show their email confirmation and photo ID to be permitted entry to the Masterclass.
3. Unless the ticket says otherwise, if the customer is unable to attend the Masterclass once their booking has been confirmed, the ticket fee and voucher (if applicable) will not be refunded.
4. The Promoter accepts no responsibility for failure to attend the Masterclass or redeem any voucher.
Subject to availability, customers may purchase a ticket to attend the Roja Dove Masterclass in The Auditorium on the 13th August 2025, from 6pm to 7.30pm. A £60 ticket fee per person applies. You must register to book your place at the Masterclass at least 24 hours in advance via the following link: https://harrods-events.appointedd.com/booking-widget/6880e684cfb94e102cfb6cea
On purchasing a ticket, you will receive a voucher to the value of £60, which can be redeemed against Roja Dove beauty products in-store on the date of the Masterclass only. Please ask in-store for more details. You may also receive a free gift when purchasing a ticket and attending the Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with Roja Dove beauty and details of how Roja Dove beauty will process your data can be found at rojadoveperfumery.com/pages/privacy-policy-gdpr
For full terms and conditions, see the Promotions & Events terms and conditions available at: harrods.com/legal/events.
Subject to availability, customers may purchase a ticket to attend the Dr. Barbara Sturm Masterclass in the Masterclass Studio on the 12th August 2025, from 4–5pm for the first session and 6–7pm for the second session. A £25 ticket fee per person applies. You must register to book your place at the Masterclass at least 24 hours in advance via the following link: https://harrods-events.appointedd.com/booking-widget/686e68a51b00d48331c37d25
On purchasing a ticket, you will receive a voucher to the value of £25, which can be redeemed against Dr. Barbara Sturm products in-store on the date of the Masterclass only. Please ask in-store for more details. You may also receive a free gift when purchasing a ticket and attending the Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with Dr. Barbara Sturm and details of how Drs Barbara Sturm will process your data can be found at https://en.drsturm.com/privacy-policy#:~:text=We%20will%20only%20hold%20your,as%20you%20revoke%20your%20consent).
For full terms and conditions, see the Promotions & Events terms and conditions available at: harrods.com/legal/events.
Subject to availability, customers may purchase a ticket to attend the Kylie Cosmetics beauty Masterclass in the Masterclass Room on the 19th August 2025 from 5.30–6.30pm. A £30 ticket fee per person applies. You must register to book your place at the Masterclass at least 24 hours in advance via the following link: https://harrods-events.appointedd.com/booking-widget/6880e7aabd494f05e0dce677
On purchasing a ticket, you will receive a voucher to the value of £30, which can be redeemed against Kylie Cosmetics beauty products in-store on the date of the Masterclass only. Please ask in-store for more details. You may also receive a free gift when purchasing a ticket and attending the Masterclass.
Details of how Harrods will use your personal data can be found here. Your data will be shared with Kylie Cosmetics beauty and details of how Kylie Cosmetics beauty will process your data can be found at https://kyliejennercosmetics.co.uk/.
For full terms and conditions, see the Promotions & Events terms and conditions available at: harrods.com/legal/events.
Subject to availability, all customers may attend the SunsolveMD masterclass in the Auditorium on the Lower Ground Floor of the Harrods Knightsbridge store on 10th June 2025 from 5.30pm to 7pm. A £30 ticket fee per person applies to the Masterclass. Customers must register to book their place at the event and purchase their ticket at least 24 hours in advance via the following link: https://harrods-events.appointedd.com/booking-widget/6825b00ef67dd97de6066992
On purchasing your ticket, you will receive a voucher to the value of £30, which can only be spent in store on the date of the event on SunsolveMD products, please ask in-store for more details. Details of how Harrods will use your personal data can be found at: harrods.com/privacy. Your data will be shared SunsolveMD and how they process your data can be found at sunsolvemd.com/policies/terms-of-service. For full terms and conditions, see the Promotions & Events terms and conditions available at: harrods.com/en-gb/s/legal/events.
Subject to availability, all customers may attend the MZ Skin Masterclass in the Auditorium room on the Lower Ground Floor of the Harrods Knightsbridge store on 11th June 2025 from 4.30pm–5.30pm. A £30 ticket fee per person applies to the Masterclass. Customers must register to book their place at the event and purchase their ticket at least 24 hours in advance via the following link: harrods-events.appointedd.com/booking-widget/6825b01ec4454323c7eeeddc.
On purchasing your ticket, you will receive a voucher to the value of £30, which can only be spent in store on the date of the event on MZ Skin products, please ask in store for more details. Details of how Harrods will use your personal data can be found at: harrods.com/privacy. Your data will be shared to MZ Skin and how they process your data can be found at mzskin.com/pages/data-sale-opt-out. For full terms and conditions, see the Promotions & Events terms and conditions available at: harrods.com/en-gb/s/legal/events.
Subject to availability, all customers may attend the Sisley event in the Auditorium on the Lower Ground Floor of the Harrods Knightsbridge store on 12th June 2025 from 5.30–6.30pm. A £40 ticket fee per person applies to the Masterclass. Customers must register to book their place at the event and purchase their ticket at least 24 hours in advance via the following link: harrods-events.appointedd.com/booking-widget/6825b033c77a62311f08de45.
On purchasing your ticket, you will receive a voucher to the value of £40, which can only be spent in store on the date of the event on Sisley products, please ask in-store for more details. Details of how Harrods will use your personal data can be found at: harrods.com/privacy. Your data will be shared with Sisley and how they process your data can be found at gb.sisley.com/privacy/privacy.html. For full terms and conditions, see the Promotions & Events terms and conditions available at: harrods.com/en-gb/s/legal/events.
Subject to availability, customers may purchase a ticket to attend the Armani beauty Masterclass in the Masterclass studio on the 13th June 2025, at 5pm to 6pm. A £20 ticket fee per person applies. You must register to book your place at the Masterclass at least 24 hours in advance via the following link: harrods-events.appointedd.com/booking-widget/6825b04ac4454323c7eeede1.
On purchasing a ticket, you will receive a voucher to the value of £20, which can be redeemed against Armani beauty products in store on the date of the Masterclass only. Please ask in store for more details. You may also receive a free gift when purchasing a ticket and attending the Masterclass. Details of how Harrods will use your personal data can be found here. Your data will be shared with Armani Beauty and details of how Armani beauty will process your data can be found at armanibeauty.ae/en/privacy-security.html. For full terms and conditions, see the Promotions & Events terms and conditions available at: harrods.com/s/legal/events.
Subject to availability, customers may purchase a ticket to attend the CurrentBody x Joonbyrd event in the Auditorium on the 18th June 2025, from 2–3pm. A £25 ticket fee per person applies. You must register to book your place at the Masterclass at least 24 hours in advance via the following link: harrods-events.appointedd.com/booking-widget/6825b05d3a6bf441ebb58776.
On purchasing a ticket, you will receive a voucher to the value of £25, which can be redeemed against Joonbyrd and CurrentBody products in store on the date of the Masterclass only. Please ask in-store for more details. You may also receive a free gift when purchasing a ticket and attending the Masterclass. Details of how Harrods will use your personal data can be found here. Your data will be shared with Currentbody and Joonbyrd, and details of how Currentbody and Joonbyrd will process your data can be found at currentbody.com/policies/privacy-policy and joonbyrd.com/pages/privacy-policy. For full terms and conditions, see the Promotions & Events terms and conditions available at: harrods.com/s/legal/events.
Subject to availability, all customers may attend the Hourglass Masterclass in the Masterclass Studio on the Lower Ground Floor of the Harrods Knightsbridge store on 19th June 2025 from 1–2.30pm. A £50 ticket fee per person applies to the Masterclass. Customers must register to book their place at the event and purchase their ticket at least 24 hours in advance via the following link: harrods-events.appointedd.com/booking-widget/6825b06bc4454323c7eeede6.
On purchasing your ticket, you will receive a voucher to the value of £50, which can only be spent in store on the date of the event on Hourglass products, please ask in store for more details. Details of how Harrods will use your personal data can be found at: harrods.com/privacy. Your data will be shared Hourglass and how they process your data can be found at hourglasscosmetics.co.uk/pages/privacy-notice. For full terms and conditions, see the Promotions & Events terms and conditions available at: harrods.com/s/legal/events.
Subject to availability, all customers may attend the Dr Barbara Sturm event in the Auditorium on the Lower Ground Floor of the Harrods Knightsbridge store on 19th June 2025 from 5.30-6.30pm. A £35 ticket fee per person applies to the event. Customers must register to book their place at the event and purchase their ticket at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/683fff6066f75bd7e18c7efc
On purchasing your ticket, you will receive a voucher to the value of £35, which can only be spent in store on the date of the event on Dr Barbara Sturm products, please ask in-store for more details. Details of how Harrods will use your personal data can be found at: harrods.com/privacy. Your data will be shared with Dr Barbara Sturm, and how they process your data can be found at sg.drsturm.com/pages/privacy-policy. For full terms and conditions, see the Promotions & Events terms and conditions available at: harrods.com/en-gb/s/legal/events.
Subject to availability, customers may purchase a ticket to attend the La Prairie Masterclass on the Lower Ground Floor at Harrods Knightsbridge on 20th June 2025, between 12pm–1pm. A £30 ticket fee per person applies. You must register to book your place at the Masterclass at least 24 hours in advance via this link.
On purchasing a ticket, you will receive a voucher to the value of £30, which can be redeemed against La Prairie products in store on the date of the Masterclass only. Please ask in store for more details. Details of how Harrods will use your personal data can be found here. Your data will be shared with La Prairie and details of how La Prairie will process your data can be found by clicking this link. By booking a ticket to the event, you acknowledge and agree that Appointedd (third party booking system) will process your personal data. For details of how Appointed will process your data can be found here. For full terms and conditions, see the Promotions & Events terms and conditions available at: harrods.com/en-gb/legal/events.
Subject to availability, customers may purchase a ticket to attend the Augustinus Bader Masterclass in The Auditorium on the 24th June 2025, from 11am–12pm. A £30 ticket fee per person applies. You must register to book your place at the Masterclass at least 24 hours in advance via the following link: harrods-events.appointedd.com/booking-widget/6825b0827f2490f8a301c2b2.
On purchasing a ticket, you will receive a voucher to the value of £30, which can be redeemed against Augustinus Bader products in store on the date of the Masterclass only. Please ask in-store for more details. All ticket holders will also receive a free gift worth £170 upon attendance of the Masterclass. Details of how Harrods will use your personal data can be found here. Your data will be shared with Augustinus Bader, and details of how Augustinus Bader will process your data can be found at support.augustinusbader.com/en/articles/4470721-how-do-you-use-my-personal-information#. For full terms and conditions, see the Promotions & Events terms and conditions available at: harrods.com/s/legal/events.
Subject to availability, all customers may attend the Tom Ford Beauty event in the Auditorium on the Lower Ground Floor of the Harrods Knightsbridge store on 26th June 2025 from 5.30-7.30pm. A £25 ticket fee per person applies to the event. Customers must register to book their place at the event and purchase their ticket at least 24 hours in advance via the following link:
https://harrods-events.appointedd.com/booking-widget/683d9811b3269093c7a1f81e
On purchasing your ticket, you will receive a voucher to the value of £25, which can only be spent in store on the date of the event on Tom Ford Beauty products, please ask in-store for more details. Details of how Harrods will use your personal data can be found at: harrods.com/privacy. Your data will be shared with Tom Ford and how they process your data can be found at tomfordfashion.co.uk/privacypolicy.html. For full terms and conditions, see the Promotions & Events terms and conditions available at: harrods.com/s/legal/events.
1. The voucher may only be used once and can be used as full or part payment (as applicable), but no change shall be given. Only one voucher may be used per transaction.
2. Customers will be required to present the original voucher at the time of redeeming the offer. Damaged vouchers or copies, pictures and/or duplications of the voucher will not be accepted. The voucher will not be replaced if lost or stolen.
3. The voucher cannot be transferred to any other person or resold or exchanged for cash or any product or service, other than as specified on the voucher.
4. Unless specified otherwise, vouchers cannot be used for online purchases, gift cards or event tickets.
5. Redemption of the voucher is subject to availability and the Promoter’s terms and conditions which may change from time to time.